AutoCAD Civil 3D :: Reference Manager Crashes Continually

Dec 17, 2013

Having issues with Reference Manager - I can't add anything to it as it just goes into "Not Responding" mode and crashes? Is there a recovery/repair option for it?

IDSP Premium 2014 (mainly Civil 3D 2014 UKIE SP1 & Infraworks with some limited 3ds Max Design)
Win 7 Pro x64, 256Gb SSD, 300Gb 15,000 rpm HDD
16Gb Ram Intel Xeon CPU E5-1607 0 @ 3.00GHz (4 CPUs), ~3.0GHz
NVIDIA Quadro 4000, Dual 27" Monitor, Dell T3600

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AutoCAD 2010 :: Reference Manager 2012 Crashes At Startup?

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When I start Reference Manager, the program window opens but at the same moment a message window opens saying 'AutoCAD component has stopped working Windows is checking for a solution to the problem...'. A solution is not found, so I can only select 'Close program', and the program closes. I have run Reference Manager successfully a few weeks ago, and after that I haven't installed or removed Autodesk programs. I have Windows 7 64-bit, AutoCAD Mechanical 2012 SP2 and Factory Design Suite Ultimate 2013. I cannot use Reference Manager 2013 (which works) because it saves the files in 2013 format.

In Windows Control Panel / Troubleshooting I found a file with the following text:

Description

Faulting Application Path: C:Program FilesAutodeskAutoCAD Mechanical 2012AdRefMan.exe

Problem signature

Problem Event Name: APPCRASH

Application Name: AdRefMan.exe

Application Version: 18.2.51.0

Application Timestamp: 4d4b63d1

Fault Module Name: AdRefMan.exe

Fault Module Version: 18.2.51.0

Fault Module Timestamp: 4d4b63d1

Exception  c0000005

Exception Offset: 000000000003dc71

OS Version: 6.1.7601.2.1.0.256.48

Locale ID: 1035

Additional Information 1: 9416

Additional Information 2: 9416e8b8865dfbe86f7b5b96c4331260

Additional Information 3: c86b

Additional Information 4: c86b8562f11a561a601a7649b1d675a3

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Problem signature:
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Application Name: AcCloudManager.exe
Application Version: 19.0.55.0
Application Timestamp: 4f308a34
Fault Module Name: AcCloudManager.exe
Fault Module Version: 19.0.55.0
Fault Module Timestamp: 4f308a34
Exception c0000005
Exception Offset: 0000000000009191
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Locale ID: 6153
Additional Information 1: d50d
Additional Information 2: d50d47fc6017260aef5905e84b0cd0da
Additional Information 3: 58ba
Additional Information 4: 58bae5227641fbeef4a0b96e1d008e60

Read our privacy statement online: [URL]

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