Photoshop :: Uninstall And Reinstall Program / Adobe Application Manager Freezes / Crashes
May 16, 2013
Whenever I go to open up Adobe Photoshop (64bit or otherwise) it will load up for a second then crash the next. It doesn't give me error reason why only says it has stopped working and it can't detect a problem so it closes. I have tried to uninstall and reinstall the program but the Adobe Application Manager is also acting weird. When it is opened it freezes and soon crashes saying there is a "Download Error".
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Nov 29, 2013
I just signed up for Creative Cloud and I can't download it. Adobe Application Manager crashes. When I re-run it, all I get is the option to update my copy of CS6. I want Creative Cloud and Lightroom.
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Nov 20, 2012
Some weeks ago a new shortcut was displayed in my desktop. I did not create it nor did I install any new software. The shortcut is Adobe Application Manager.
What is exactly Adobe Application Manager? Is it necessary? Where did it came from? In the list of installed programs there is no Adobe Application Manager, so I cannot uninstall it. When I start it, it starts to install something.
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May 26, 2013
I'm trying to install CS6 via the application manager. It downloads a file and then hangs at waiting to install. I've tried everything I can think of disabling virus scanner. I have CS5 installed could that be conflicting with the new software?
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Jun 17, 2013
I have opened my Adobe Application Manager Twice, and it keeps on running I see a Blue Line going from left to the right,, Later the message came up that It had failed. I am trying to update the CC
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Aug 30, 2013
I have followed all the directions for downloading but have not been able to complete the downloading.
Message was "Adobe Application Manager failed to install".
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Feb 12, 2013
Suddenly AAM stopped working. Cannot open it. It strats and runs a whilw and then stops but nothing happens? I have PSE 11.
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May 10, 2012
This problem began for me after installing the PSCS6 beta. I started getting a popup saying "Adobe Application Manager is missing or damaged" and advising me to download and reinstall AAM. I did that, with no result. The responses from Adobe ("you must have a bad installer"). I was able to leave the beta as it was and use PSCS5.
Fast forward: PSCS6 is released and I purchase and try to install the upgrade, which won't install with the beta present. The Beta uninstaller won't run because of the AAM error. I laboriously search and delete all files related to the beta.PSCS6 release version installs, but when it starts I get a popup witht the same message about AAM. I have spent over 12 hours in chat with Adobe support with only negative results. Not only have they not fixed the problem -- they have managed to propagate it to my PSCS5 installation -- which they subsequently deleted.
As part of attempting to diagnose I have tried the PSCS6 unistaller, which fails with the same error; used the CS cleaner tool and reinstalled -- same problem; verified permissions and file ssytem on my system drive; tried removing CS6 and reinstalling from a new, clean admin account -- same AAM error.
I am at my wits' end with this. I have NO working verion of photoshop (big problem for a photographer/designer), NO confidence in Adobe support (most of the 12 hours was watching them try the same things we had done several times before), and how to fix this short of stripping my Mac back to the metal and reinstalling everything.
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Oct 1, 2013
I was advised to download photoshop via adobe application manager as I have an XP OS. I even downloaded the application manager but now it fails to install saying "remote server not properly placed.Try after a few minutes" Whenever I retry I get the same message. Even I am getting the same message in case of installing adobe flash player. The installer always says installation not complete.
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Jul 15, 2013
I'm having problems opening photoshop CS3 after a clean install. I have deactivated my CS3 product on my old computer, that run on windows XP. With my DVD installed on my new computer that runs on windows 7. After the installation, I tried to open photoshop to activate. When the program stats to open and freezes almost instantly. I have to open the task manager to close the program that appears not responding.
My new computer is a Workstation, S5000XVN Intel motherboard, 24 Gb of Ram, NVidea Quadro 2000.
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Nov 2, 2013
Adobe Bridge (CS6) Stopped Working & Application Manager Fails No Matter What I do.
I have uninsalled, ran the cleaner, installed, and Bridge will not open, Application manager will not run.
Win 7 x64 Pro
CS6
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Oct 2, 2012
The installation of Adobe Extension Manager CS6 failed - while 2 others update for Photoshop CS6 did install. I was installing Adobe Reader X. That's why I discovered the notification from the application manager about updates for CS6 - and I just confirmed that as well.
Apparently the Reader installation blocked only the update installation of Adobe Extension Manager CS6 - saying another installation process was running ... such stuff happens sometimes.
However, it seems Adobes Application Manager update module does not track its failed installations? It does not automatically advertise that update has not been installed and notifying me again to install it. At least not immediately.. So how do I rerun the Adobe Application Manager update module to check for updates manually?
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Jun 15, 2013
I used Adobe application manager to download a trial version of photoshop cs6, but I need to install it at another time. Adobe application manager instead installs photoshop immediately.
How Can I prevent Adobe application manager to install downloaded software automatically?
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Jun 13, 2013
Working with a friend revamp his computer. He has PSCS versions 3,4,5 and 6 installed on different hard drives. What is the best way to uninstall everything and reinstall his CS6 on his C drive?
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Jul 29, 2008
CS3 began to operate strangely (eg multiple unrequested Help windows, customized Colour Settings not sticking) so I decided to reinstall CS3.
First I deactivated CS3 (standalone, not part of a suite) then I tried to uninstall it. Using (Vista's) Program/Features I started the uninstall process - this began ok but stopped with the message:
"Summary
Errors: 2 components:
X Adobe photoshop CS3
Component removal failed
X Shared components
Component removal failed"
Then I tried to Reinstall the program (also from the Program/Features function) hoping that this would lead to a successful removal. But this led to exactly the same message after a few steps.
So - I cannot remove the program and cannot reinstall it.
Have searched this forum and Googled for an anwser without success. Grateful for any light in my darkness.
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Mar 20, 2008
using CS3 I am told by photoshop today" You cannot use, you must uninstall and reinstall before using. It does not mention a license issue as I have seen in many post..do I really have to do the reinstall?
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Mar 24, 2008
I've tried every proposed solution I could find, including the regsvr32 jscript.dll thing, running in XP SP2 mode (I'm in Vista), running in admin mode, running at the C: root, and putting the install files in an .iso, mounting it in a disk emulator, but I just can't uninstall or reinstall the Photoshop CS3 demo I installed a few days ago (which won't work at all - something about a "catastrophic installation failure" or somesuch). In all my experience with hundreds of different pieces of software, I've never encountered such a complete and total failure to work - and this from Adobe no less...
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Dec 21, 2011
Figured I'd have to reload but the PSP files appear to be there but it wont run so I was gonna reinstall it. When I put in the program disc it runs a bit then says "Setup.xml could not be loaded. This may indicate that the file is corrupt."
I get the same thing if I try to remove PSP with control panel....
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Jun 1, 2013
I had Photoshop CS6 installed and working on my Mac using Adobe Creative Cloud. However now a dialog appears that says "Help Improve Adobe's Product". Regardless if I approve this dialog or not Adobe Photoshop starts up with every menu option grayed and I can do nothing. I have to force quit the application. At this point it is 100% unusable.
I've googled it and seen others with a similar issue but no solutions found. I have OSX 10.8.3.
Others with similar issues. URL....No real solution other than don't use Mac Keeper (which I do not) URL....
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Feb 21, 2013
Error Message.jpg
Please find the attached "Error Message.jpg" file.I am getting that Error Message while trying to Uninstall "CorelDRAW Graphics Suite X6" on a Windows XP Desktop Computer. This Computer belongs to other person. I am getting the same Error Message upon trying to Re-Install CorelDRAW Graphics Suite X6.How do I successfully Uninstall and Re-Install?
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Jun 4, 2013
LR3 froze while trying to delete some images. Windows message - LR3 is not responding, Will look for a solution. Close window, I re-downloaded and twice tried to repair, I removed and re-installed. Same result.
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Jul 10, 2013
I have been using PSP x3 for awhile with no issues, but about a month ago, it simply stopped working. I open the program via shortcut, and the logo blinks onscreen, but the program never opens. No explanation, no trace.
I have attempted to uninstall and re-install, but each attempt to uninstall completely freezes the PC dead and I end up having to physically turn the PC off. I'm detecting no infection on the PC.
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Jun 24, 2013
How do I reinstall Photoshop CC? I appear to have created a problem by installing Photoshop CC over Photoshop CS6 and then deleting Photoshop CS6. When I open Photoshop CC i receive a message that there is program error. The Creative Cloud Application Manager seems to think that everything is OK and won't let me reinstall Photoshop CC. I am using an iMac and have Mountain Lion OS installed.
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Nov 27, 2013
I am trying to uninstall adobe photoshop cs5.1 trial. It will not uninstall until I can uninstall Adobe Bridgecs5.1 (Bridge.exe) How do I uninstall adobe Bridge?
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May 1, 2013
I have been having problems with Adobe Bridge and ACR and after talking with others, including NAPP Help Desk, it has been determined that I need to uninstall and reinstall both programs. I was told to uninstall through the Adobe Application Manager, however, I see NO option there to uninstall.
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Aug 10, 2013
The CC Application Manager was inviting me to install apps that were happily residing and working on my system, which concerned me because I would not be informed about updates for those apps. I just got the answer from the CC forum. I had changed the language from English (North American) to English (International) in some instances, and that was enough for the AAM to think those apps were for a different user. The thread below has screen shots of where to change preferences in the AAM
[URL].........
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Sep 22, 2006
Due to reinstalling VideoStudio 10 Plus because of a reported problem with Service Pack 1 [URL], I have lost the clips I placed in special Library Manager folders I had created. Are those gone for good or is there a way to relocate them on my computer?
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Jun 18, 2013
i get the green progress bar.. then suddenly a error message "can not install application manager".of course no further explanation... tried a few times.we use CS6 with a volume license at work.
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Aug 25, 2013
In trying to download PS CC, Application Manager failed and would not update, after first claiming that another instance was running. I tried re-booting to no avail. (I am upgrading from CS6, running Windows 7).
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Apr 20, 2013
I’m trying to install PSE 11 from a downloaded < Adobe_PE11_T1.zip >. Preferring a “clean” installation, first I uninstalled PSE 10 (Windows7 Control Panel / Programs); however, PSE 10’s program folder did not delete. So, I deleted it manually, then ran Adobe’s <adobe_creative_suite_cleaner_tool>, and selected “All.”
Now, unzipping and installing PSE 11 causes the installer to default consistently to "uninstall." I’ve performed cold boots between each step, and repeated the entire process with identical results. How do I "reset" Adobe for a clean installation?
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Feb 7, 2013
I am now getting multiple systems that will not open Photoshop CS 6. As soon as PS starts to open, Application Manager starts and prevents PS from opening. The two applications alternate for control with neither being able to open. This problem is also occurring with Illustrator CS 6 and now has started in Photoshop.
When the "fight" starts you have to do a forced shut down (power button for 10 seconds) in order to be able to login. Then Uninstalling the application, either by the Uninstaller of PS or by using the ELA uninstaller created when the Install package is created. Systems are Apple 10.8.2 with Adobe Application Manager Enterprise Created installer for Master Suite.
This has now appeared on six or seven systems of the approximatly 200 that got the install. The applications ran normally with no problems for about two weeks bu now the problems are popping up for no appearent reason.
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