After Effects :: Importer Encountered A Generic Error
Oct 24, 2013
1. I have updated my Mac Pro to Mavericks; and
2. I have downloaded and applied the patch that was released.
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I can open, edit, and export my files just like pre-Mavericks; however, when I go to import them into Premiere via Import, I get an import error:
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"The importer encountered a generic error."
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Oddly, when I look at the exported files in Finder (which, by the way, do not throw an error during the export process -- I have clean logs), I don't have a preview thumbnail like I did before. Now, it's a placeholder Quicktime logo. Hitting space bar to preview them only offers the information window, which show "Zero KB" as the file size... but in Finder, it clearly shows the correct file size.
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Opening the files in Quicktime gives me a "converting" message before opening (these are .MOV files that shouldn't need converting at all), and exporting them from QT won't allow for an Alpha channel, ruining the transparency of the lower third.
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Jul 1, 2013
importing FCP XML, I get the error "The importer reported a generic error", Why? How do I import correctly? I did file> import, but got the error I noted.
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Aug 20, 2012
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The program has encountered an unspecified error and has stopped functioning. Please contact Corel Technical Support and send the dump file for analysis
C: UsersAndersonAppDataLocalTempvstudio_1.6.0.272_20100308_015620.DMP
I am running:
windows 7 - ultimate 64bits
Video: GeForce GTS250
RAM: 8gb
Directx 11
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May 3, 2013
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I tried to open a different file, and I get another error saying "An unrecoverable error has occured. The program will now be terminated.... " Revit will close.
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I cannot open any files, or get Revit to run. Is my installation corrupt? Do I need to re-install or is it possible to try a repair?
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Jan 26, 2013
Heres all my system info.Â
Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x64
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:10, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
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Feb 2, 2011
I'm having a hard time creating MP4 HD files. It's always gone well, but recently it seems that I get to around 99% rendering, and then it crashes. I get the message "The program has encountered an unspecified error and has stopped functioning"
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Feb 25, 2013
While trying to do a full backup to an external hard drive, I am getting a message "error encountered while writing file" after about 75% of the 14,000 photos. I believe I have traced the problem to a missing slide show presentation program that was on an external hard drive (F) I no longer have. The program still works (from the C drive), however if I click on the program thumbnail in the Organize screen (which points to the F drive), and try to delete it, I get a message "An error occurred while reading files or writing files to disc. The disc may be full or there may be a problem with the source media." I believe that is because it is looking for the program on the non-existent F drive. What can I do to enable a backup?
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May 16, 2012
Working in LR 3.6, Mac OS10.6.8, 8GB RAM, accessing from an external USB 2TB harddrive, and when opening an image I get the error:
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"Lightroom encountered an error when reading a catalogue file and needs to quit.
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"Lightroom will attempt to diagnose the problem the next time it launches."
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I've run "Optimize Catalogue" and that didn't relieve the problem. Also have deleted preference files and still no joy. I also have upgrade to LR4 in hopes that it will fix the problem and it didn't. So I've removed LR4 for the time being until I can figure this out in LR3.
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Here is a screen shot:
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Feb 1, 2014
Lightroom encountered an error when reading from its preview cache and needs to quit. Can't access my library. What can I do?
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Sep 26, 2012
I keep getting this error message in LR 4: "encountered an error when reading its previous cache and needs to quit". I've restarted my computer a few times, but it keeps coming up. I got online and found some posts that say "go in Library and " or other posts. The problem is my LR screen is grayed out and I can't go into it at all.
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Dec 30, 2013
I have the 30 day trial version of Lightroom. I was able to use it for one week, but the past 1.5-2 weeks, it has been locked up and giving this error message. How do I resolve the problem? And how do I reset the 30 day free trial? I would like to have time using the product, before deciding on the annual contract.
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"LR encountered an error when reading from its preview cache and needs to quit. Lightroom will attempt to fix this problem the next time it launches."
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May 24, 2012
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Sep 18, 2012
I am trying to move my catalog from a Windows xp computer to a new Windows 7 computer.In attempting to do so I an trying to make a backup of my catalog.When I attempt to make a full catalog backup I get an error message at the end of the writing of the backup file. The message is: "Error encountered while writing file."
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The images are written to the backup file (> 20,000 images) and the Catalog.buc is written as well, but the Backup.tly is missing in the backup folder.I have gone thru my catalog and have found no unconnected files and no file that are in need of repair. Everything seems to be in order with the catalog.
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Mar 27, 2014
When I back up lightroom I get an error message, Lightroom encountered an error when reading from its preview cache and needs to quit.
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Nov 22, 2011
Some saved files will not reopen in CoreldrawX5 showing an error message 'Encountered an improper argument' and that is it! Â Very frustrating as all the work seems to be lost and needs to be redone.
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Feb 13, 2014
I am using Premiere Pro CC, up to date, on Windows 7 Pro 64 bit. After week's vacation opened large project to find all clips offline. When I linked, they located fine but OK produce "the importer reported a generic error". I know the clips are on their hard drives and have not changed position. I am not sure of next step. I have always been able to link before though have not used "locate" dialogue box. Checking other projects reveals consistent problem with importer.
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Jan 17, 2014
I'm getting the same error on a project. Originally created in CC/Mac, down converted to CS6/PC (I don't yet have the exact version release). The sequence is 10 layers deep, and throws this error if we try to preview. If 8 of the 10 layers are turned off, then the sequence will preview as normal. So, is this a bug and is there a CS 6 version release that fixes this, or am I looking to reallocate RAM?
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Mar 11, 2013
i can't find this tool, it's a borehole importer.i am using civil3d 2012 with students ver.Where can i find Borehole import?Is this tool restricted for student ver.?
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Oct 11, 2011
I have it installed, I have the plugin "loaded" and "auto-loaded", but when I try to import a .3ds file, there is no geometry or anything. I see "Transform1" in the Outliner, and I don't really see any errors.
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Jun 21, 2013
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Nov 18, 2013
When I (am force) to use the Video Importer (because my clips are on a USB drive) it seems to find and select all videos on this USB drive. This is not what I want. I want to browse to the directory (on the USB drive) that I created. It contains the 6 video clips I want to import, not all 300 on the drive.
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How to I select a specific directory on the USB drive using Video Importer
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I'm using Premiere 12.
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Mar 28, 2013
i have downloaded photoshop cs6 and after effects cs6 they worked properly and now they both give me error 16 when i try to open them
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Feb 16, 2014
After Effects 11.0.4
Running on OSX 10.6.8
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Been getting this error for a couple of weeks.Updated to the latest version - 11.0.4 - no joy.Have just completely formatted and reinstalled everything and still getting the error.
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Aug 4, 2013
I am running W8 with i5 3350 and a GTX 640 and 20GB of 1600 Mhz RAM (all at default settings). I am using AE CS6 11.0.2.12
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I am using a dedicated 256 SSD for my cache drive------i.e. the ONLY thing on that drive is the AE cache information. I have allotted different sizes in the cache preferences, from 140- 220GB (The drive has 240GB free space when formatted).Â
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The problem is, that no mater what the size of the cache that I try, if there is less free space on the drive than what the specified cache size is I will get the error
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"your disk cache folder is on a drive that does not have enough available space" when opening After Effects.
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( 240GB formatted capacity)
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160GB of cache specified in preferences + 100GB of information currently cached on drive = 260GB = The error message upon opening after     effects
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160GB of cache specified in preferences + 60GB of information currently cached on drive = 220GB = No error message
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I do NOT get the error if I make the cache small enough, or delete the cache before opening AE, but that completely destroys the purpose of the cache in the first place.
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With that, I have two questions:
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1. Is there a fix for this that tells AE to cool its jets a little and recognize that the information on the SSD that is taking up space and making not enough space available is AE's own cache information?
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2. If the answer to (1) is no, then is this an error I can just ignore without any major issues?
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Right now it seems that this means that I can only make my cache<50% of the total formatted capacity of the drive, which seems a bit over zealous.
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