After Effects :: CS6 Cache Error Upon Opening?
Aug 4, 2013
I am running W8 with i5 3350 and a GTX 640 and 20GB of 1600 Mhz RAM (all at default settings). I am using AE CS6 11.0.2.12
I am using a dedicated 256 SSD for my cache drive------i.e. the ONLY thing on that drive is the AE cache information. I have allotted different sizes in the cache preferences, from 140- 220GB (The drive has 240GB free space when formatted).
The problem is, that no mater what the size of the cache that I try, if there is less free space on the drive than what the specified cache size is I will get the error
"your disk cache folder is on a drive that does not have enough available space" when opening After Effects.
( 240GB formatted capacity)
160GB of cache specified in preferences + 100GB of information currently cached on drive = 260GB = The error message upon opening after effects
160GB of cache specified in preferences + 60GB of information currently cached on drive = 220GB = No error message
I do NOT get the error if I make the cache small enough, or delete the cache before opening AE, but that completely destroys the purpose of the cache in the first place.
With that, I have two questions:
1. Is there a fix for this that tells AE to cool its jets a little and recognize that the information on the SSD that is taking up space and making not enough space available is AE's own cache information?
2. If the answer to (1) is no, then is this an error I can just ignore without any major issues?
Right now it seems that this means that I can only make my cache<50% of the total formatted capacity of the drive, which seems a bit over zealous.
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Mar 26, 2013
have encountered an error message on opening Lightroom 4 using Windows 7 Pro 32 bit.
The message is saying - Error in reading preview cache.
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Aug 6, 2013
Every now and again and usually after a crash, when I start up AE I get a message saying that the AE media cache folder does not exist. When I check on my drive for that folder, AE is quite right - it is not there. I use a separate SSD for all my media caching and another drive for footage and another as my start up drive. I set AE to use a folder called A:AE Cache. For whatever reason AE is deleting this folder. Other folders on this drive remain as they are. Unless I have a goblin sneaking into my suite on a night deleting this folder or Windows decides to delete this folder all on it's own then it is almost definitely AE that is doing it.
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Dec 13, 2013
How do I find cache folder? My AECC is set probably automaticaly to C://User/Adam/Appdata/Local/Temp
I want to change to /cache, but after trying everything I cannot find it.
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Jul 17, 2013
I recently purchased a LaCie external SSD solely for the purpose of storing my After Effects disk cache. The SSD connects to my MacBook Pro via Thunderbolt.
When I check the info on the SSD, it says it has 254 GB available, so I set the maximum disk cache size in AE to 200 GB, and created a folder on the SSD for the cache. Then I pointed to that folder in AE as the specified disk cache folder.
When I relaunch AE, though, it tells me I don't have enough space in my disk cache folder to accomodate the 200 GB max I set, even though I have 254 GB free on the SSD when I check.
Does this have to do with me creating an empty folder on the SSD to house the cache? Do I have to just use the root folder of the SSD to make use of all the available space?I just found out AE doesn't even let you use the root of a drive as the cache folder, so that can't be the problem..
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Feb 27, 2013
When i open up after effects i get this warning "Your disk cache folder is on a drive that does not have enough available space to safely store the full amount secified in your preferences. please make more space available or go to media & disk cache preferences to change the folder or maximum disk cache size" I think this is slowing up my whole suite. I clear my disc cache folder all the time and i still get this warning. How can i fix this? Also this is a 2 part question if it can be answered i think it may have to do with the first question. When i try to add a cross dissolve in premiere pro i get this "insufficient media. this transition will contain repeated frames" .
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Feb 13, 2014
I have an SSD disk which has 20 GB of free space that AE uses for cache, and it gets full quite often and I have to empty it every ~4 hours.
My question is can I assign a secondary location for cache for AE to store the cache files and access it from there? If I can't, is there a big difference in working speed between SSD & HDD disks regarding AE cache? (I have 2 TB of free space on an HDD disk that I can use for AE cache).
Additional info.
CPU (i7-2600k)
RAM (24GB)
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May 25, 2012
After Effects CS6: Cache and Reload Footage Problem
I am having trouble getting my footage to update in an AE project.
In an existing project, there is an image sequence in a composition. I have saved and closed AE, modified the footage (same dimensions and qty. of frames, only the pixel data changes), and then re-launched AE and opened the project. Though I have changed the footage, the old content still appears. I have done the following:
Edit>Purge>All Memory
Edit>Purge>Image Cache Memory
Edit>Preferences>Media & Disk Cache>Empty Disk Cache[code].....
None of these got the footage to update. I could double-click on the footage in the project bin and scrub the play head and the old footage was still displayed.Finally I had to replace the footage with itself and that resolved the issue.
If this is operator error, lack of understanding the cache functions, or something else. I don't recall this behavior in CS 5.5, so I am guessing this is a change in CS 6.
Win 7 Pro 64bit Service Pack 1
Intel Xeon CPU X5450 @ 3.00 GHz 2.99 GHz
RAM 20 GB
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Dec 4, 2013
I've been having an issue where the RAM cache disappears as soon as the RAM playback is stopped. Just to be clear, I'm referring to the green indicator along the top of the timeline so you know which frames are cached. This happens on various computers in our facility. It seems to be more common when multiprocessing is enabled. It also happens if you tell After Effects to RAM preview and then switch to another application. After Effects will complete rendering the RAM preview in the background, the icon will bounce in the dock to let you know it's ready, but nothing is cached when you switch back to After Effects. This is something that I've noticed for a couple of years over multiple versions of After Effects both at home and at the office. It seems to happen fairly consistently with specific comps which makes me wonder if it's related to any of the effects that have been applied in that comp.
After Effects CC 12.0
Mac Pro 5,1
OS X 10.8.4
2 x 2.66 GHz 6-Core Intel Xeon
48GB RAM
GTX 680
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Mar 4, 2011
Map 3d 2011.User A connects to SDE using FDO and creates a dwg containing Mastermap data and other shape files held in SDE.User A saves Map 3D dwg on network drive that all users can access where all acad dwgs, docs etc. for that project are stored.
User B who is working on the same project at another PC tries to open the Map 3D dwg created by user A from the shared network drive but gets a "Failed to open FDO connection" error and cannot open the dwg.
Is this because Map 3D caches all data from SDE on the local drive of the PC on which the dwg was created?Is there a way around this to allow both users to access the same drawings?
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Jan 7, 2014
I have had premiere fail to open for a while now on one of my secondary PC's. This computer was setup with a network drive as its disk cache/links to projects. This is so multiple editors can work off the same RAID. Works perfectly, aside from the fact that windows somehow unlinked the network drive. Once this happened premiere fails to launch and crashes when starting the program.
I had got the network drive linked back up at one point and premiere launched again running with zero problems. Again windows messed up the network drive, and premiere again, does not work.
I need to reset the settings for premiere (the disk cache settings).
THINGS I'VE ALREADY TRIED: I already tried holding Ctrl + Shift to reset, did not work. I already tried uninstalling and reinstalling, but the settings were not removed and program keeps crashing.
I would just relink the network drive and then once premiere launches change the disk cache and never do that again, but sadly the computer will not relink to that partical drive.
I'm running windows 8, latest version of CC (just updated). I have 32gig Ram, I7 processor overclocked to 4.4GHz, Nvidia Graphics.
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Apr 4, 2013
Today I got a SSD just for the cache in AE and set the preferences. I changed the "Disk Cache" to the new SSD and then also changed the second option "Conformed Media Cache" to the new SSD - then watching some videos I noticed others have only changed the "Disk Cache" and left the second option as c:users ameAppDataLocalTemp. I tried to put the second option back, but when I browse for the folder within the preferences framework I cannot see it. Deleting the preferences didn't alter the Conformed Media Cache as set by me today. I changed it today thinking that the new SSD has more space than my c drive which is also an SSD. My questions are, can I leave the conformed media cache on the same drive as the disk cache? If not, can I just make a folder on c drive under users and use that? If neither and I need to reinstate the default folder, how can I see that through the AE preferences dialogue box?
My setup is an i7 3820 with 64gig of RAM, programs running from a SSD, another SSD just for the cache, standard modern hard drives that keep my assets from my project files and another for finished and rendered items. My GPU is an Nvidia GeForce 560 and I have added this to the list so AE uses it.
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Jul 30, 2013
that is having really slow performance using AE CS6 or AECC and possibly AE CS5.5 I think i might of found out what the problem is.My System specs are below:
Dell T7600 Dual XEON E5-2687W 3.1/3.8GHz w turbo / Dell M6700 i7 -3940XM 3.9GHz
64GB Ram / 32GB Ram
Nvidia Quadro K5000 / Nvidia Quadro K5000M
Windows 7 x64
Here are the issues I was having
- Really slow performance when scrubbing along the timeline.
- Adaptive Resoltion wasn't working at all super slow previewing
- Multiprocessor rendering not working, or taking forever to start up, and sometimes it would work but still not the way it should it was hit or miss
- Disk Caching not working
- many others that I can't think of at the moment
SOLUTION for slow scrubbing of the timeline for Quad, Six and Eight core systems
Here is what I figured out after hours and hours of testing and configuring. I even went back to AE CS5.5 to see if all these problems existed in that version. Although some did but not all
From what I can tell it looks like certain plugins are not compatible to Quad, Six and Eight Core machines. The main plugin that has the problem is Keylight 1.2 that comes bundled now with CS6 and CC.
If you turn off the plugin on your layers scrubbing the timeline speeds up and works like it should. If you want to use keylight then do the following:
- under screenmatte, set the screen softness to 0
- shrink and grow to 0.
If you use any number other than these settings it causes scrubbing and rendering of the timeline to go extremely slow.
SOLUTION for all the issues above for Quad, Six and Eight core systems
After hours and hours of testing I have come to the conclusion that AE CS6 and CC don't work well with Quad, six and eight core systems in general and especially with the keylight plugin.
FIX: Go into your Bios of your computer and set your multiple core to either 1, 2 cores, theis will give you 2 thread or 4 threads. This will fix all the issues as stated below. I haven't tested 4 cores yet but soon will.
But I know that 6 and 8 cores definitely does not work it causes all the major issues above.
After setting my system to 1 or 2 cores, Ae is extremelly fast and responsive. Timeline scrubbing is super fast now even with keylight 1.2 and all it's settings. Adaptive resolution now works, Multiprocessing starts up
immediately and disk caching is working.
Conclusion
I am not able to set my system to use 8 or all cores in my bios, This causes so many performance issues in AE CS6 and CC and some in even CS 5.5. I need to use either 1 or 2 cores. As you might no this really sucks when I am limiting myself to only 4 threads when I could be using 32 threads. Pleas Adobe look into this issues with these systems that have 4, 6 or 8 core systems. This could possibley just be for Dual core systems too since that is what I have here.
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Jan 22, 2014
Why is the scrolling on the timeline so slow when Cache indicators are enabled? It's very useful to have cache indicators on but when they are enabled the scrolling (up-down/left-right) on the timeline becomes significantly slow and unresponsive enough to make it unusable. It's more noticeable the more layers are present in each composition. It's very frustrating and it is something that started happening from 5.5 onwards.
I am now on After Effect 12.2 with a Macbook Retina 2.6Ghz i7 and 16gb of ram. The problem was also present on my previous laptop.
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Feb 21, 2013
After intalling Premiere pro CS6 and After effects CS6, I installed add-ons for these programs (newblue, boris, prodad...). When I open After Effects it gives me 38 cases of effects (Detail Enhancer, noise Reducer...) redundant in other programs, telling me to get rid of them.
When I check these effects in my programs, they are mainly .aex files, located in Premiere Pro CS6, Adobe Common Plug-ins, NewBlue Video effects collections 1 to 6. Some of them also exist in avid /pinnacle studio programs (my former video tools I still use to close previous video projects) before concentrating in Adobe CS6 suite. I don't know what to remove in a safe way. Premiere pro CS6 doesn't worry about redundancies ! Only After Effects...
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Mar 15, 2014
I have a preview cache error on start up. This persists even on re-start and LR will not progress beyond this point. I have tried a repair and a re-install but no joy. I also did a clean of the PC after to clear any registry errors too. Still the same happening. Photoshop works fine.
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Mar 10, 2014
i was trying to move some files via LR.I've researched and found that everyone else was able to fix their issue by moving the preview database out of LR, tried that but it doesn't fix the problem.I've moved all files except the new preview and catalog (only a single catalog) database from the Picture/ Lightroom folder.I've rebooted the computer several times and tried opening LR, still no joy.The size of my catalog is 3.8GBThe size of the preview is 6.5GB (77,186 files in 45,745 folders).This is a new install from scratch on a new PC,
Specs are:
Intel i7 4770
32GB memory
2 x 250GB SSD drive in RAID 1 for OS and apps
1 x 6TB SATA HDD for images in a RAID 5
1 x 5.3TB SATA HDD for final images in a RAID 5
I've had nothing but issues with this system since day 1, images transferred and they do not show up correcting inthe individual folders (especially 2012). Total image count is about 320,000
Seems to me that LR cannot handle the numbers although LR3.6 was a lot stable this version is shakey all over the place.
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Feb 3, 2014
I've browsed a few previous forum questions and answers and it appears I might need to find my catalog and delete my preview cache file(s). However, I cannot find where these files are stored. A few of the forum responses said to go into Lightroom edit/preferences to find where these files are stored, but I cannot get into Lightroom. When I open it, it gives me the error message and I can't seem to get into edit to find where these files are stored.
Also, I'm relatively new to Lightroom (been using it for a little over a month, mostly just editing and not much for cataloging and organizing my photos)
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Feb 6, 2014
LR will not run after receiving an error message regarding preview cache and needs to quit. What do I do. I have the Cloud monthly subscription. Photoshop works fine. Have also reinstalled.
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Jan 27, 2012
Recently I am getting a message 'LR encountered an error when reading from ots preview cache and needs to close'.This is a regular occurance (>6 times today), is there a fix?
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Mar 29, 2014
When I try to open LR4 I get the message that LR has encountered an error reading the preview cache. I can't find the preview.irdata files to delete or clear.
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Sep 6, 2013
I am running LR 5.0 on OS X 10.8.4 and everything was fine until a couple of days ago when I started getting this error message when backing up Lightroom. I have repeatedly restarted Lightroom, restarted my iMac, and nothing gets fixed. Do I even have a functional backup?
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Sep 3, 2013
getting problem when starting up LIghtroom. Error says 'error when loading preview cache. Close and Lightroom will try and fix the problem, but nothing happens and now have the same error constantly.
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Apr 1, 2012
Every time I use LR4, it encounters an error at some point in the first 10 minutes of use. It always says, "Lightroom encountered an error when reading from it's preview cache and needs to quit".
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Apr 23, 2013
I use an external hard drive for my photographs. Recently I've been getting "Lightroom encountered an error when reading from its preview cache and needs to shut down" message. It says LR will attempt to fix this problem the next time it launches, but once I click ok, the program closes and when I restart it the same message comes up.I use LR4 and am working on a Macbook.
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Nov 17, 2013
LR encountered an error at start up when reading from it's preview cache.
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Jan 12, 2014
Lightroom 5.3 has been working fine, but now after locking up while trying to do 1:1 previews it will not open and gives an error box about cannot address preview cache. I have deleted and re-installed with no dice.
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Mar 20, 2014
LR locked up and I had to force close. Now everytime I try to open I get and error message 'LR encountered-an error when reading from it's preview cache and needs to quit'
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Oct 16, 2013
I have been using LR since version 1 without problems. I run LR 4.4 on an iMac 27 inch with an external HD - originally OSX 10.6.8. The disk was originally firewire but I have recently changed that to a USB3.0 4tb drive. I copied all my photos and catalogs onto that drive and it worked without problems for about 2-3 months. Recently however I am getting crashes whereas I have never had one before. Suddenly LR4.4 started saying that it had experienced an unknown error and had to quit. On re-launch it wouldn't open the catalog. In fact not only would it not open the catalog, it had left 2 files in the folder with the catalog - lrcat-journal and lrcat-lock. Neither of these can be deleted (I get an unknown error code -50 if I try to do so). However if I restart the computer I can then delete them.
I thought it might be an operating system problem and finally upgraded to OSX 10.8.5. Same problems but I noted an error message saying that there had been a problem reading from the preview cache. I deleted the contents of a folder called Lightroom Cache and deleted my previews. (In fact I run an identical system at another location and simply copy catalogs from one system to the other as I work on them and so I copied the previews from the other system). This seemed to work better.
But then I installed the demo of LR 5, upgraded my LR4 catalog and am having precisely the same problems. I should say that the other system (still on 10.6.8 and an external firewire drive) has worked flawlessly since version 4 was released - and had no problems with versions 1, 2 and 3.
Since LR 5 is exhibiting the same problems, my only thought is that it is a problem with my USB drive. I have run Diskwarrior on it and rebuilt the directory - no problems encountered and have run Disk Utility on it - again no problems found. I have had no problems with the drive that I am aware of - it seems perfectly stable and behaves exactly as it should.
I cannot use LR 4.4 or 5 on this system. Is there any reason why LR should have started to object to the USB drive (it is USB 3.0 and my iMac is only USB 2.0 but there is backwards compatibility). Something is very wrong but I can't work out where to start.
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Feb 1, 2014
Lightroom encountered an error when reading from its preview cache and needs to quit. Can't access my library. What can I do?
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Sep 26, 2012
I keep getting this error message in LR 4: "encountered an error when reading its previous cache and needs to quit". I've restarted my computer a few times, but it keeps coming up. I got online and found some posts that say "go in Library and " or other posts. The problem is my LR screen is grayed out and I can't go into it at all.
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