VideoStudio :: The Program Has Encountered Unspecified Error

Aug 20, 2012

I bought the VideoStudio x5 yesterday. When i try to open the program, a message appears:

The program has encountered an unspecified error and has stopped functioning. Please contact Corel Technical Support and send the dump file for analysis

C: UsersAndersonAppDataLocalTempvstudio_1.6.0.272_20100308_015620.DMP

I am running:
windows 7 - ultimate 64bits
Video: GeForce GTS250
RAM: 8gb
Directx 11

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I'm having a hard time creating MP4 HD files. It's always gone well, but recently it seems that I get to around 99% rendering, and then it crashes. I get the message "The program has encountered an unspecified error and has stopped functioning"

I'm running an older dual core intel T2080 CPU with Vista, nothing fancy. It seems to happen with videos that are around an hour and a half. If I keep my videos to around an hour it will complete the rendering process. I am able to see the final 8GB file that was created, but it won't play as the rendering wasn't 100% finished with the longer video. This whole thing happens on different PC's so it's not my program installation.

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At sometime, when I tried to open it, It appears welcome window like this,

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I've attached a jpeg image containing the error.

Tried looking in the knowledgbase, but of course it's under construction. Tried contacting support, but of course the chat system is down. Then to add insult to injury, friggin Corel wants to charge me $15 to describe to them this burn error on their product. If I had known that this was the quality of product and level of support I was going to receive, I never would have purchased this product.

System info:
Box: Shuttle Inc SG45 V10
OS: Windows 7 Ultimate (x64) (build 7600)
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I am getting the same error trying to burn a BluRay. The preview looks perfect, but I just keep making expensive coasters. When burning DVD's is to create a "Disc Image" first, but when I try this for a BluRay, that option is greyed out and not selectable.

How to create a BluRay image file so I can access it from the tools menu and choose "Burn from disc image"? What is causing the 'unspecified error" when trying to burn a BluRay?

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May 22, 2011

Have burned several projects with X4 and this is the first time I have come across the unspecified error during the burning process.

Empty time line
Create Disk
DVD
Add VS Project
Project Settings
Do not convert (check)
Treat MPEG audio as non-DVD compliant (check)
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Normalize audio (have done it checked and unchecked and still have the error.

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Error Signature -------------------------------------------------------------------------------------------
AppName: vsutio.exe AppVer: 16.0.0.0 ModName: u32jpg.fio ModVer: 1.0.0.0 Offset: 00004ee4
___________________________________________________________________________________________________

As a note, I was originally attempting this in studio 11, which I own and it was doing the same thing. I downloaded x6 thinking it might fix the issues because of better compression, etc. I would like to purchase x6, I love the interface and ease of use and built in effects, but I can see having to do many of these types of projects and would like to be sure that it will function properly.

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I'm going to try this again.

Machine specs:

Dell Latitude E6510
I7-640m
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Nividia 512mb
1920x1080i screen
250gb 7200rpm drive
Windows 7 professional 64 bit
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Camcorder is a Sony HDR-CX550v recording in HD-FX mode with output of .mts AVCHD file.

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