Photoshop :: Why Does CC Crash As Soon As It Launches

Oct 18, 2013

Recently downloaded CC incl. PS, LR, BR. They all work fine except PS. As soon as I launch it it crashes. Happens in less thana second. What's going on here? Can I re-download PS?

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Photoshop :: CC Randomly Launches Then Usually Crashes?

Sep 23, 2013

this with your installation of Photoshop CS6 or CC? I've seen this happen in both versions.
Here's the issue:
 
Typically, the problem occurs when creating or modifying a layer style in the layer styles dialog. After assigning some style (drop shadow, stroke,glow, etc.) I occasionally mis-click my mouse prior to selecting the OK button to approve the chosen settings. Photoshop Online Help will suddenly launch in my web browser. It will open a single window or multiple windows randomly, all with the same Photoshop Online Help page loaded (one time it opened more than ten instances in separate windows).
 
At this point, Photoshop will typically stop responding, then crash and close altogether, BUT NOT ALWAYS. Sometimes I can continue working. Overall this activity seems to create instability in PS and I'll have to relaunch. Sometimes I'll go for several weeks without an occurrance. Other times it occurs several times in a week or even a day. I currently use PS CC.
 
Accidental mouse clicks aren't exactly the easiest thing to troubleshoot, but I can't fathom why that would launch online help or create instability. As much as I have tried, I'm unable to duplicate it manually. Left click, right click, all over the screen while in the layer styles dialog, and I can't make it happen.
 
It's not something new that just showed up when I installed CC either. This issue presents itself randomly on several different machines using PS CS6 and PS CC. and has been ongoing for several years now. Been using Master Collection for years and a Photoshop user since 1997. I have tons of memory, tons of scratch disk space, and employ contemporary and FAST processors on all my systems, NO OVERCLOCKING. Everything else is always very stable on all machines.

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I am suddenly plagued by Photoshop Crashing, for reasons not immediately understandable by moi.Here's the crash data:
 
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Event ID:      1001

[code]...

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Am a loyal Adobe customer. Have had PS since 1997 starting with PS 4.0. Upgraded very year up to PS CS.  Then my wife became ill with breast cancer (died in 2008 from it), lost my job, lost our family home to for closure in 2010, my 20 year old son diagnosed with luekemia in 2011 (still fighting on chemo) yada yada yada.
 
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Process:         Adobe Photoshop CS2 [560]
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[code]....

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Process:     Adobe Photoshop CS4 [49249]Path:        /Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/MacOS/Adobe Photoshop CS4Identifier:  com.adobe.PhotoshopVersion:     11.0.2 (11.0.2x20100519 [20100519.r.592 2010/05/19:02:00:00 cutoff; r branch]) (11.0.2)Code Type:   X86 (Native)Parent Process:  launchd [172]
Date/Time:   2012-10-05 10:01:36.856 -0500OS Version:  Mac OS X 10.6.8 (10K549)Report Version:  6
 
[code]....

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Process:     Adobe Photoshop CS4 [19187]Path: /Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/MacOS/Adobe Photoshop CS4Identifier:  com.adobe.PhotoshopVersion:11.0.2 [11.0.2x20100519 [20100519.r.592 2010/05/19:02:00:00 cutoff; r branch]] (11.0.2)Code Type:   X86 (Native)Parent Process:  launchd [246]
[code]...

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I recently bought the CS4 Design Master Suite and it includes CS4 Photoshop Extended. I've used it several times and I like it more than CS3, the differences aren't drastic but they make a big difference (in a good way).

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I've contacted Adobe customer support, but they keep referring me to the CS3 photoshop troubleshooting page, even WHEN I explicity list in the questionnaire that my woes are related to CS4...

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