Photoshop :: CC Randomly Launches Then Usually Crashes?
Sep 23, 2013
this with your installation of Photoshop CS6 or CC? I've seen this happen in both versions.
Here's the issue:
Typically, the problem occurs when creating or modifying a layer style in the layer styles dialog. After assigning some style (drop shadow, stroke,glow, etc.) I occasionally mis-click my mouse prior to selecting the OK button to approve the chosen settings. Photoshop Online Help will suddenly launch in my web browser. It will open a single window or multiple windows randomly, all with the same Photoshop Online Help page loaded (one time it opened more than ten instances in separate windows).
At this point, Photoshop will typically stop responding, then crash and close altogether, BUT NOT ALWAYS. Sometimes I can continue working. Overall this activity seems to create instability in PS and I'll have to relaunch. Sometimes I'll go for several weeks without an occurrance. Other times it occurs several times in a week or even a day. I currently use PS CC.
Accidental mouse clicks aren't exactly the easiest thing to troubleshoot, but I can't fathom why that would launch online help or create instability. As much as I have tried, I'm unable to duplicate it manually. Left click, right click, all over the screen while in the layer styles dialog, and I can't make it happen.
It's not something new that just showed up when I installed CC either. This issue presents itself randomly on several different machines using PS CS6 and PS CC. and has been ongoing for several years now. Been using Master Collection for years and a Photoshop user since 1997. I have tons of memory, tons of scratch disk space, and employ contemporary and FAST processors on all my systems, NO OVERCLOCKING. Everything else is always very stable on all machines.
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Jul 24, 2013
i have photoshop cc and it will crash randomly when i like resize or use brush tool. My drivers are up to date and i fresh installed windows 7 64bit. My GPU is a AMD Radeon HD 6800 series and photoshop doesnt reconise my GPU URL....and i used event viewer and this is what i have Faulting application name:
Photoshop.exe, version: 14.0.0.0, time stamp: 0x5176451bFaulting module name: aticfx64.dll, version: 8.17.10.1191, time stamp: 0x5154f6c5Exception code: 0xc0000005Fault offset: 0x000000000009136eFaulting process id: 0x1498Faulting application start time: 0x01ce889cd7ac9d85Faulting application path: C:Program FilesAdobeAdobe Photoshop CC (64 Bit)Photoshop.exeFaulting module path: C:Windowssystem32aticfx64.dllReport Id: 58d62216-f493-11e2-b673-8c89a5638937
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May 28, 2013
When using Photoshop CS6 on Windows 8 [Surface Pro], it randomly crashes. I normally can only use Photoshop for less than a minute, doing less than ten actions, before it crashes. I get an error message saying "Adobe Photoshop CS6 has stopped working." If I debug it using Visual Studio, I get this message:
Unhandled exception at 0x5442B60E (ig7icd32.dll) in Photoshop.exe: 0xC0000005: Access violation reading location 0x0000002C.
I looked up ig7icd32.dll and it seems to be published by Intel and related to my graphics hardware, so I assume the problem is related to my Intel HD Graphics 4000.how to fix this problem or as to what might be causing it?
EDIT:Also, when launching Photoshop, I get this message:
Photoshop has encountered a problem with the display driver, and has temporarily disabled enhancements which use the graphics hardware. Check the manufacturer's website for the latest software.
Graphics hardware enhancements can be enabled in the performance panel of preferences.For more information, visit:[URL]...All my drivers are fully updated, and all Windows updates are installed. No other applications have any problems with my graphics hardware.
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Dec 19, 2013
I just finished 'updating' my VBA code developed over the last 10 years from 'VBA 6' to 'VBA 7'. When i view the code in the IDE of AutoCAD 2014, everything shows up fine -- no errors. All of the references i need do exist:
Visual Basic for Applications
AutoCAD 2014 Type Library
Microsoft Forms 2.0 Object Library
Microsoft Scripting Runtime
OLE Automation
Microsoft Shell Controls and Automation
AutoCAD/ObjectDBX 19.0 Type Library
Microsoft ActiveX Data Objects 6.1(or 2.7 or 2.8)
When i goto Debug-> Compile, it 'compiles' without errors. But when i go to run it, it will crash. If i put in a breakpoint, and step through it, i can identify a subroutine that it crashes on. But if i do it again and step INTO that sub, it runs fine. If i have the code just continue on, it will crash somewhere else. Basically for the most part, if i run a macro and have a breakpoint right away, i can put my stapler on the F8 key and just sit back and watch it run (although a 10 second process turns into about half an hour) -- it gets much further along but will still eventually crash.
By the way, the same basic code runs fine on 32bit AutoCAD 2012 (with the appropriate references changes as well as no 'PtrSafe' or LongLong or LongPtr usages)
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Jan 12, 2013
I have run Revit 2012 on this computer without any issues, but recently switched to Revit LT 2013 and have been having a tremendous amount of problems with it crashing. I am working on a quad core i7 laptop with 32 gb of ram and a Nvidia GeForce video card with 4gb of ram. The operating system is Window & 64 bit.
When I initially installed 2013 it would randomly crash on close. The file was always saved even if I didn't save before close and let it save through the closing process. It would send a report to Autodesk, but this was an error that I could honestly live with since it didn't cause problems while I was working.
On rare occasions it would crash while I was working in the program. No warnings, and no report to Autodesk, it would just close and not save what I had been working on. Becoming a bigger fan of constantly saving.
It also crashed when I was working in the file manager either opening, doing a save as, etc. I narrowed this arrow down to clicking on a folder with the right mouse button (hoping to rename the folder). The easy fix was to stop doing that.However, recently it seems to have begun to crash far more often, many times at ten to fifteen minute intervals. Some of the occasions it occurs at are:
-trying to change the end location or arc of a leader
-editing the boundary of a fill region (when launching the trim command)
-using the paste command to copy line work from one detail to another.
Each time it will crash it will come up with the window that the program has stopped working and windows is looking for a solution. Eventually windows closes the program.
I have tried turning off the 3d acceleration in Revit and that had disasterous results. Revit would load but immediately when loading a file and trying to display the image/drawing.
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Oct 18, 2013
Recently downloaded CC incl. PS, LR, BR. They all work fine except PS. As soon as I launch it it crashes. Happens in less thana second. What's going on here? Can I re-download PS?
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Nov 24, 2013
I've somehow managed to corrupt all my CS3 programs (Mac). Legit copy. After launching, the window asking what file to open is blank and all the menus are greyed out.
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Jan 26, 2013
PSE 11 on a mac only launches organizer, will not open editor.
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Jun 28, 2013
This has happened at launch every time for the last few months. The SAME .psb file opens ???
I have flushed Photoshop preference file to no avail. This is just a bother, but . . . why? I am running on a Mac 10.7.5 using Photoshop CS6
The file name BEGINS with an underscore ? ¿ ?
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Jan 2, 2013
Since installing CS6 about a month ago, when I double-click on an image and PS is closed, PS will launch but the image doesn't open. If PS is already open, double-clicking works properly. This was an upgrade install and I'm running Mac OS 10.6.8.
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Apr 7, 2012
How to reposition where this macro launches? With X5 it launches itself on the left about two thirds of the way down the screen which is fine but with X6 it launches itself almost top left and won't remember its position if it is dragged. It's not possible to edit the code.
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May 14, 2012
Like the subject says. I know there is a place to check or uncheck whether you want Adobe Reader to launch after you have saved a file to .pdf but for the life of me I can't remember where that is located.
Inventor 2012
Windows 7 64 Bit
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Oct 4, 2013
I do a LOT of photo editing while using CorelDraw X6. It was really handy to launch the photo editor with the icon. How can I get it to launch, again?
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Jul 16, 2012
I bought CS6 upgrade from CS5 this week but it keeps randomly crashing I mainly use CS6 for digital art with my wacom intuos tablet. I have never had this problem with CS5 and I have a decent spec PC with 8 GB Ram and a quadcore CPU so I dont understand why this is happening. In the preferences menu I have save in backround and automatically save information every 10 minutes options checked. But the ironic thing is that when I have been drawing a long time and Photoshop crashes and when I reopen CS6 there is no recovery file and the origional file hasnt been updated with auto save. I have 7 different versions of a particular digital painting I have been working on but CS6 only saved 2 recovery files from the 7 versions and has crashed atleast 16 times between my work. I have CS6 updated to the latest version from online update but the problem still persists.
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Aug 29, 2008
=Photoshop 7 keeps closing suddenly on me. It only happens when I try to open or save files in a certain folder, I think. The weird thing is I moved that folder out of the folder that it is inside, to the desktop, and then I could save and open files in that folder just fine. Then when I cut and pasted it back into that folder the same problem happens. I've tried using a registry repair program, and done a virus scan, and nothing.
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Jul 23, 2012
I'm running Photoshop CS5 Extended for Mac. I've had it for over a year now and it has worked perfectly fine until now.
Mac OS X
Version 10.6.8
Processor: 2.4 GHz Intel Core 2 Duo
Memory: 4 GB 1067 MHz DDR3
The issue started a few weeks ago. I can't think of anything in particular that could've spurred it. What happens is that (generally within a few brush strokes, like five to ten) the program freezes. It gives me the little grey spinning wheel telling me that it's thinking, and that never stops. I've left it for hours before, waiting to see if it would ever snap out of it, and nothing. I always have to force quit the application.
There's no particular tool that makes this happen, because it's happened on everything from brush strokes to changing contrast to switching tools.
It's not like I'm using giant files—some are large and have lots of layers, but others are small blank canvases. It isn't like I'm running too many programs, because sometimes it happens while Photoshop is running by itself (no other programs.) There doesn't seem to be anything in particular that triggers it.
I even tried uninstalling the program and reinstalling it. I had hoped that if it were some sort of bug due to settings I had changed or something, that would get rid of it. It didn't, but I'm inclined to think I didn't manage to remove everything related to the program, because when it opened after the reinstall, it still had all the same brush settings it had before I had uninstalled it. Since I make a portion of my living off of illustration and graphic design commissions, it's incredibly important that Photoshop is usable, and fast.
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May 3, 2013
I've made sure my drivers are updated (graphics included). Same issue.The popup when I first start PS6 says thw following:
I have a 3rd Generation Intel® Core™ Processors with Intel® HD Graphics 4000/2500 onboard my Asus laptop,Photoshop will just crash randomly without error after immediate usage or it'll go for hours or minutes then crash?
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Apr 19, 2012
I am using an Intuos4 tablet and the pen pressure randomly stops working in photoshop (cs5.5).
Had a bamboo before and the same thing happened there. I have the latest driver installed (tried with older as well), tried different usb ports and different usb wire.
Sometimes it works only a few seconds sometimes 5-10min (never more though) before the pen pressure stops working. And when it does it just stops working, I get the warning triangle in the brush window, then randomly it comes back for a few strokes before it stops wokring again.
I'm on a pc. I've tried using photoshop cs1 and also photoshop 7. The same thing happens there.
The problem didnt start untill I plugged in my old bamboo into the same computer after having installed the drivers etc for the intuos4. Ive also tried switching the tip of the pen.
Nothing works. What can I do?
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Mar 13, 2013
I have been using CS5 for months, but just recently started a new job which uses CS6. I am working on a company laptop running Windows 7. I have never seen this problem before and could find nothing online about others having this issue.
What's happening is that I save a .psd file the same way I've done for the last 8 years, but every once in a while, the .psd files are flattened the next time I open them. This has happened 4 times now.
The first time, I wrote it off as a user error. I saved a backup .psd file and continued on. The second time was the same file, but I had the backup file which I was able to revert to an older version and restart from there.
Edit: I should also add that the third and fourth files were different files from the one used in the first two instances.
The third time, I was testing it. I saved a backup file and then continued to work on the file. I would save it, close the file, and reopen it to see if it was flattened. The 10th or 11th time I did this, the file was indeed flattened. The fourth time this has happened was on a brand new file I had started at the end of the day yesterday, and this morning it is flattened.
I really don't want to have to keep a secondary .psd file updated as a backup for every single project I work on.
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Apr 29, 2008
Over the last few days I've been having a problem where if work in Photoshop for a while then switch to another program Photoshop will suddenly decide to start exporting the clipboard. Once it reaches the end of the progress bar it gives an error "Unable to export clipboard due to a program error." and all I can do is click okay. Then it will try again. I can click cancel on the export progress bar but it doesn't cancel. It may try three of 4 times, slowing down my system to near uselessness each time. Once it gives u trying everything seems to return to normal but it can take 10 - 15 minutes for it to give up. I've noticed that it will even do this if I have closed all open images.
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Oct 2, 2012
Essentially when I draw a line in any drawing program, I am unable to produce clean smooth lines. I primarily use photoshop. All lines that are created have a jitteryness to them. I've uploaded two pictures one featuring when I have the issue and the other where I do not have the issue. It happens randomly and different things seem to fix it.
There are times where re downloading the driver works or sometimes making a backup of the driver and doing a restore works as well. There are even times where simply restarting the program that I'm using will fix the issue, but it always seems to come back no matter what.
At one point thought that maybe my video card drivers were all out of date but that's not the case. Originally the issue was happening on my tablet pc, so I thought that it was only related to that computer but then noted that it also was happening on my desktop as well when using my intuos!
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Sep 20, 2013
I keep getting this random problem with Photoshop as part of my CC suite.At random times certain actions I take within Photoshop will launch multiple tabs in firefox directing me to the Adobe help page.Just now it happend when I was was within my layer 'color overlay' properties and in the process of changing the color to white.
As soon as I click my colour picker Firefox opened up about 20 tabs all pointing to Adobes help page.I couldn't save my work as every time I went back to Photoshop the same thing happened. I lost my work.I have the latest update of the 64 bit version of Photoshop.
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Aug 25, 2013
Whenever I edit any text - be it editing an existing text layer, or with a new one, whatever text is there just randomly and without warning disappears. Doesn't matter wether I'm changing the color, font, font size or any other type settings. Sometimes I just move the mouse while in editing mode and the text just vanishes.
Made a video of the bug in action. Virtual keyboard on screen so you can see that I'm not hitting any keys to make the text disappears. Latest version of Photoshop, CC, OS X etc.
[URL]
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Aug 26, 2013
From time to time photoshop (cs4 and cs6) deletes our Wacom settings and we have to put every short key completely new in the wacom settings. how did this happen? how can we avoid that? or at least can we save the wacom settings somehow?
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Jan 23, 2013
photoshop cs5 randomly freezes when opening a file. File does not open and cannot move palettes. Only rebooting cures it for a time then ...freeze again! Seems to be getting worse, happening more often. I have all the updates. Running on macbook pro 2.4 core i7 8gb ram OS 10.7.5. Basically I work away and then I try to open a file, the windows and pallets all open but the actual file doesn't. The layers are showing all relevant info but if I try to move the pallet...frozen! Have to reboot to get the file to open.
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Jan 24, 2013
Photoshop 6 Randomly changes text when I'm trying to make changes to the copy.
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Jan 10, 2013
Why do the hotkeys randomly stop working? Simple ones, like the move tool or the marquee tool.
The only fix i've found is having to CLICK on the tool and then the hotkeys will work again...it's really annoying - never happened in cs5...
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Sep 8, 2013
what is the compass in CS6 Photoshop that randomly spins image around?
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Jun 21, 2012
I'm creating a DCS 2.0 EPS file in photoshop CS6, and when I assign PANTONE colors to the channels, it glitches out when I print it from illustrator CS6.
Certain colors randomly will not print any data.
So I renamed the channels in the DCS EPS file and removed the PANTONE Spot color data, and that seemed to fix the issue. Is there a patch that fixes this issue?
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Aug 20, 2013
I've been running into a bug where entering a value into the leading and/or tracking fields in the Character panel generates random numbers. The major problem has come when I'm building banners at large sizes. I enter a value and suddenly I get a min/max warning that I've clearly gone over the maximum value allowed by Photoshop in that field. I press "OK" and another random value is inserted into the field rather than the allowable maximum value, which the warning box promised me it would enter in the field. This generally continues until I force quit Photoshop CC and restart it...hopefully not loosing too much work in the process.
(I've been burned too many times by Photoshop bugs and issues to know that I should save very frequently...to my desktop.)
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Mar 15, 2013
why photoshop would just crash in the middle of working or using tool or making a selection. It just stops and has an option to debug or close program and loses what you worked on since the last save and you have to restart the program.
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