Photoshop :: Lost CS6 After Crash - Error U44M2P7?
Dec 20, 2012
The other day I had a computer crash now I can't see Photoshop CS6 application icon or upgrade it on my Creative Cloude. It looks like it does uphrade only to at the end come up with an error U44M2P7.
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Dec 18, 2012
I have PS cs6 mac 13.0.1 and I am getting error U44M2P7 when updating to 13.0.2. I understand that others were successful by unistalling and reinstalling PS. I have tons of plugins, extensions, additional filters, and I am afraid I may lose all this is I unsinstalled PS cs6 and reinstall it. Error summary from logs is pasted below.
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-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 31 error(s), 0 warning(s)
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ERROR: DW023: The extension payload: {0BFE639B-194A-415D-9664-43B9D7450E2C} Adobe Photoshop CS6 Danish Language Pack_13.0.2_AdobePhotoshop13-da_DK 13.0.2.0 requires a parent with following specification:
 Family: Photoshop
 ProductName: Adobe Photoshop CS6 Danish Language Pack_AdobePhotoshop13-da_DK
 MinVersion: 0.0.0.0
 This parent relationship is not satisfied, because this payload is not present in this session.
 This payload will be ignored in this session.
[code]....
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Oct 3, 2012
I tried to install the newest Photoshop update, but I get an error code: "Photoshop CS6 13.0.1.1 update error U44M2P7", and there is no information about it on Adobe's Help sections
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Apr 23, 2013
trying to upgrade CS5 on OSX 10.8 and getting U44M2P7. Actually I am trying to upgrade ACR to 7.1
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Nov 28, 2008
I am running Photoshop CS3 extended on a Mac. Working fine last night. Today every time I try to open something (FILE, OPEN) the program crashes with an error - 600 message. Any ideas?
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Jun 21, 2013
I was using CS5.1 for a while with no problems. Everything went well until one day it gave me an error on hardware acceleration. All it did was give me a scrubby zoom. I spent a few days researching it and eventually gave up on finding a solution.
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So I thought I'd try out CS6, to see if it fixed anything. It doesn't. It's worse, even. It crashes randomly at various actions (like switching tools, changing layers, saving), and it crashes without fail if I use liquefy or transform a layer and then try to duplicate it (I'm just trying to make a gif, darnit!) If I'm just drawing and erasing and using undo, it doesn't crash as much. Scrubby zoom is still a problem.
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My driver is up to date according to the HP website:Intel High-Definition (HD) Graphics Driver2010-12-03 , Version:8.15.10.2189, 78.05MIt's really old, but HP isn't updating it. I've tried uninstalling it and reinstalling it. Moot point.The driver is compatible with OpenGL.
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I also tried this driver, but apparently it's not compatible.
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Additional info/things I've tried: Processor: Intel Core i5 CPU M 450 @ 2.40GHZ 2.40 GHzRAM: 4GBSystem type: 64-bit No third-party plug-ins. 60% memory available to Photoshop. Photoshop is updated to the latest version.Windows is updated (I spent a freggin day trying to figure that out because updates were frozen, and then spent 3 hours trying to figure out why F8 wouldn't bring up advanced boot options so I can delete old update logs so I can update windows so I can get photoshop working--TO NO AVAIL) GPU support option is greyed out, so it's already turned off.
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When it crashes, all Windows says is "Adobe Photoshop CS6 has stopped working". Then the details afterwards note "files that describe the problem", which include...
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The C:UsersBaniAppDataLocalTempWER7781.tmp.WERInternalMetadata.xml file, which states:
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-<WERReportMetadata>-<OSVersionInformation><WindowsNTVersion>6.1<Build>7601 Service Pack 1<Product>(0x1): Windows 7 Ultimate<Edition>Ultimate<BuildString>7601.18113.amd64fre.win7sp1_gdr.130318-1533<Revision>1130<Flavor>Multiprocessor Free<Architecture>X64<LCID>1033</LCID>
-<ParentProcessInformation>
[Code]......
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The C:UsersBaniAppDataLocalTempWER9D1B.tp.appcompat.txt is on pastebin here: [URL]
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So I looked up other issues regarding "aticfx64.dll", and nothing works. My last options are either to downgrade again, or to upgrade my video card, but I don't know what kind of video card I need.
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Jul 16, 2013
I have been having a problem with Photoshop crashing.It seems to be (may be) triggered by using the pattern "Pattern Overlay" option in the Layer Style dialog box. When I click on the pattern thumbnail to bring up the full range of loaded patterns.
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Photoshop then seems to activate Photoshop Online Help, despite not being prompted to do so.I have two screen shots of the error messages which I am presented with. Unfortunately I seem to be unable to upload them to this message (I am using Chrome). This is another error to flag maybe?
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One of the errors says, "Photoshop.exe - Application Error: The exception unknown software exception (0x40000015) occurred in the application at location 0x660561c9."The second error says, "Layer Style - Photoshop Online Help could not be displayed because you are not connected to the internet."
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My system info is detailed below:
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Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x64
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:10, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2
Physical processor count: 4
Processor speed: 2893 MHz
[code]....
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Dec 8, 2011
Whenever I launch 3dsMax 2012, it crashes without any kind of error message, apart from the Windows one that gives no details at all.The launcher goes up to the "Starting 3ds Max" step and then stops.I tried to desinstall/reinstall, different languages (I'm French but I'd rather use the English version). I also deleted the .ini just so the program could recreate one but it did nothing.
In fact it worked once or twice, I could launch & use it normaly, but then it stopped working..I'm using Windows 7 64bits SP1 on an Intel i5 2410M, GeForce GT550M, all my drivers seem to be updated, etc.
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May 21, 2013
I had installed Corel Videostudio pro X5 on my laptop which has 64 bit WIN 8 and was working fine . Dues to system error which had nothing to do with the VS X5 , I had to reinstall Videostudio X5. Now it is crashing upon restart with some error that has to do with Changing the Environment (this error stays on for lass than one s second and closes itself so I cannot read complete error message)
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Aug 28, 2013
AutoCAD 2010 civil 3D.
Main issue is frequent crashes of the AutoCAD software. Sometimes 10-12 time's in a day. Unfortunately their are no error messages, and I have yet to see any pattern in when and how it crashes.
The problems I can see are the workspace, and process memory of my system. The workspace does not load correctly. The Ribbon shows multiples of the every tab at least twice. All tabs show the commands but not the pictures associated with the commands. CUIload shows correct workspaces.Â
Second note is that my system runs the same .dwg file's at 2/3 the processing memory than any other identical systems I run AutoCAD on.
Third, through my digging and attempted solutions I found that the AcSignCore_.dll file was missing.
I have: re-installed 3D twice, updated graphics drivers on my system and run open close save hotfix as well as AutoCAD2010 update 2 for 64 bit system.
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Oct 4, 2012
When creating a PDF from a DWG AutoCAD LT 2010 (running on windows 7) I get the following error.
unhandled access violation reading 0x6a162be0 exception at 6a162be0h
This only happens the second time I create a PDF - the first time it is very quick and there are no errors
I have tried a repair and a reinstall but am still having the same issue.
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Mar 6, 2012
I keep getting the error message when I try to open this one project. Everyone else is getting the same message when opening it. It doesn't matter if it is a local file or a detached central file the same message comes up and closes Revit.
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This is a 2011 Revit Architecture model but also crashes 2012.
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Mar 6, 2013
I had a corrupted file that crashed every time it's opened. Now the drawing recovery manager has this message when i click on the folder to try and remove the temp files. how to remove the recovery folders so this doesn't keep happening?
Drawing Recovery Palette Error Message:
Civil 3D x64 2012
Win 7 x64 Ultimate
I7 3820 (3.6ghz quad core with HT)
32gig RAM (Corsair XMS3 4x8g)
Intel x z79 mobo (BOXDX79TO 2011 socket)
Radeon HD 7850 2gb GDDR5
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Jul 18, 2013
Not sure if it's just the Puppet tool alone as I have used it many times on various layers and sizes within a comp with no problems. Have a character, used the pins on both legs, arms, and various strands of hair - no problem. It's when I try and place a puppet pin on the body of the character, AE crashes and gives me that error message. Used the puppet tool on larger projects before - have more than enough power and memory. It's a PS file, so why would it crash every time I want to place a pin on the body portion only? I've even scrapped the composition, started with the body portion instead of legs, etc and still, it crashes.
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Sep 10, 2013
We are facing strange issue with all different versions of AutoCAD (2007, 2011, 2013). While users are working on the file, all of a sudden the contents (work done) are lost and it becomes all blank. The file size is same but when we open the file all the work done is not displayed, but just a blank screen.
It happens occasionally and there is some Automation Error in the command line below. The software is not hanging but the open file is in hang state and we have to close it. While closing whether we select yes/no the content (work done) is all lost. The temp location where the files are saved in one of the computer is become huge around 40GB will many Autocad autosave and temporary files; if it has anything to do with it !
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Jun 27, 2012
When a user closes ACA 2012 (sp2)he gets an empty crash message.
We are running win7 64bit.
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Jun 16, 2008
I'm running Photoshop Elements 5.0. Everything was working fine til this mornin. I've had the program for about a year now. When I tried to open it this morning I got this error message that popped up.
It says:
Unable to continue because of a hardware or system error. Sorry, but this error is unrecoverable.
I've tried repairing the program. That didn't work. Restarted my computer. That didn't work. Uninstalled the program and tried opening it again. That didn't work. I'm at a loss! I really need to get into my program b/c my work is there. I tried opening some of my files (they are located in my Pictures folder) and they pop up with the same message.
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Feb 24, 2013
I am suddenly plagued by Photoshop Crashing, for reasons not immediately understandable by moi.Here's the crash data:
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Log Name:Â Â Â Â Â Application
Source:Â Â Â Â Â Â Â Windows Error Reporting
Date:Â Â Â Â Â Â Â Â Â 2/24/2013 9:54:30 AM
Event ID:Â Â Â Â Â 1001
[code]...
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Mar 28, 2007
PS CS2 just up and stopped working.
I can no longer create new images or open existing ones. Instant crash 100% of the time.
I have done everything I can think of..... including....
re-installed it.
uninstalled, then done full re-install
Uninstalled it...then...
Bought Norton, ran everything
Bought System Works, ran everything
Ran Memory & HD tests
Defragged the drive
Full re-installation......... same deal.
Core 2 Duo / XP Pro / 2GB RAM / CS2 9.0.2
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May 11, 2009
Has anyone been able to figure out why PS3 crashes? I can not open it, it says Photoshop CS3 has stopped working. I have removed and reloaded the program and it still will not open. Can't keep production up with this,
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Jun 14, 2009
If the file size is larger than 15MB it crashes before it opens the file.I fixed this the first time by reinstalling my OS.I fixed this the second time by moving my files from their folder to the desktop then opened it from there.I can't seam to fix this for the third time and I'm soooo frustrated. It works until it crashes then it never works again.So for instance, it worked everyday for a month, then I stopped using it for a week and came back and now it keeps crashing on files over 15MB.Here's my computer set up:Win XP SP3 ProAMD Athlong 62 x2 DualCore Processor 4200+2.20GHz, 2GB of RAM1GB NVidia GeForce 9400 GT Photoshop Error Signature:AppName: photoshop.exeAppVer: 10.0.1.0ModName: bib.dllModVer: 1.2.1.1Offset: 0000c632
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Apr 26, 2008
This evening I switched on and tried to load PS2.
The following pop-up appeared.
'An error has been detected with a required application library and the product cannot continue. Please re install the application.'
I've deleted CS2 and re installed but with no success, just the same error.
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Feb 25, 2009
When I use the quick selection tool (or when I use content-aware scaling) I get an error message saying "could not complete your request because of a program error." I am working with NEF files, 4 GB of RAM, fast machine with plenty of scratch space, Radeon X1950 crossfire graphics card. With small .jpg files, the problem doesn't occur.
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Jan 6, 2013
In Elements 9 I now get an error message "Cannot use Clone Stamp due to program error".
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Mar 26, 2013
Am a loyal Adobe customer. Have had PS since 1997 starting with PS 4.0. Upgraded very year up to PS CS. Then my wife became ill with breast cancer (died in 2008 from it), lost my job, lost our family home to for closure in 2010, my 20 year old son diagnosed with luekemia in 2011 (still fighting on chemo) yada yada yada.
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Bottom line, I cannot afford to upgrade my Acrobat Pro, my Photoshop, my Premier etc etc etc.We sometimes don't have enough money to eat.
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So my pc crashed the the other week. I just finished rebuilding using a new hard drive, Photoshp CS in installed again, and running perfectly. BUT I keep getting a need to activate alert. And can't do it.
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Oct 21, 2013
I consistently get this crash 3-5 times a day, if not more. Happens when dragging over images from Windows Explorer and dropping into a PSD. Or if I select color picker. And random other misc. tasks that seem to trigger a crash. It's to the point where I sometimes might have 3-5 recovered PSD files.
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Windows 64, E5630, 8GB ram
GPU: Quadro K2000
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Dec 3, 2012
I trashed the prefs. Photoshop is usually bulletproof, but this is something new. What is going on? Next I will re-assign the printers.
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Jun 8, 2013
I use CS2; Photoshop quits unexpectedly about one minute after launch. Why? Here is the crash report:
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Process:Â Â Â Â Â Â Â Â Adobe Photoshop CS2 [560]
Path:Â Â Â Â Â Â Â Â Â Â Â /Applications/Adobe Photoshop CS2/Adobe Photoshop CS2.app/Contents/MacOS/Adobe Photoshop CS2
Identifier:Â Â Â Â Â com.adobe.Photoshop
Version:Â Â Â Â Â Â Â Â 9.0.1 (9.0.1x294) (9.0.1)
Code Type:Â Â Â Â Â Â PPC (Translated)
Parent Process:Â launchd [108]
[code]....
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Oct 18, 2013
Recently downloaded CC incl. PS, LR, BR. They all work fine except PS. As soon as I launch it it crashes. Happens in less thana second. What's going on here? Can I re-download PS?
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Jun 6, 2013
When I quit CS6, it seems to think that it crashed and I get an error message. What could be causing this? I'm on an i Mac in OSX 10.6.
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Oct 11, 2012
Know it's old, but have been using Photoshop CS 8.0 on office Mac Pro and home iMac for years with no problems. OSX is 10.5.8 Leopard. Still works fine on Mac Pro, but has just started crashing at startup on iMac for no apparent reason. Graphic layout comes up and then shuts down. Reinstalled the application with same result.
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