Lightroom :: Adobe Photoshop 64-bit Is Not Responding
Dec 11, 2013
We have been using Lightroom 4.2 with our Canon camera for over a year. We uploaded some pictures on Friday and it worked as usual. We tried uploading pictures on Sunday and lightroom does not respond. We keep getting an error message stating "Adobe Photoshop Lightroom 64-bit is not responding. If you close the program, you might lose information". Nothing changed with the camera settings or lightroom. After we couldn't get it to upload, we updated to lightroom 4.4, and it still doesn't work.
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Oct 14, 2011
Windows 7 Professional
Manufacturer: Gateway
Model: DX4831
Processor Intel Core i3 2.93 GHz
RAM: 6.00 GB
Internal C: Drive: 1TB
External USB 1: Western Digital 1TB
External USB 2: Western Digital 1TB
Previous Version of Lightroom: 1.4.1
Current Version of Lightroom: 3.4.1
Overview of Problem
When starting Lightroom the application is responsive and loads quickly. Everything appears to be normal until either the "Import Button" is clicked or the import function is accessed via the File/Import Photos menu path. When either of these routes are taken to import a photo Lightroom becomes very slow to respond. The "Import Button" will cause Lightroom to take 30 seconds to open the "Select a source" screen, however, once a source (resident hard drive file containing .jpg photos) is selected Lightroom attempts to crash then recovers itself and after 30 seconds the source will display. Attempting to access another like file in the menu structure will cause another 30 second delay.
Attempting to click away from the "Select a source" screen back to the main Lightroom parent screen will cause an immediate white screen with "Lightroom Not Responding" on the main program bar.This will happen with a click on the Parent or when using the Cancel button. Once again, Lightroom will recover itself from the crash and eventually load the Parent screen.
Attempting to once again return to the Import screen will start the entire process again.
At this point Lightroom is unstable and unusable.
What I Have Done
Action: Uninstalled Lightroom 1.4.1 Result: Bug Still Active
Action: Uninstalled Lightroom 3.4.1 and Re-Installed Result: Bug Still Active
Action: Updated to Lightroom 3.5 Result: Bug Still Active
Action: Completely Uninstalled Lightroom 3.5 and 3.4.1 deep enough (registry and every Lightroom associated file) to require Serials to be re-entered Result: Bug Still Active
Additional Actions: I have attempted intallations with all external USB devices disconnected and connected.
Note: Although there are only 4 Action items detailed I have attempted many different ways to resolve this Bug but with no success.
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