Photoshop :: Keyboard Becomes Unresponsive When Using CS6 / Have To Restart
Aug 23, 2012
Since I upgraded to Photoshop CS6, I've found that every once in a while the keyboard becomes unresponsive. I can't tell whether anything specific that I'm doing triggers it, but I'll be editing an image and will press a shortcut key and find it doesn't work. It doesn't happen when I first open up an image, but usually after I've been working for a while. As far as I can tell (it's pretty random) it seems to happen when I'm using a tool to apply an effect to an image, like this last time it happened when I'd been using the Spot Healing Brush repeatedly on a photograph. (Of course that could be correlation without causality, since I'm a big fan of the Spot Healing Brush and tend to use it quite a bit whenever I'm editing photos). Note that the modifier keys still function, but all of the letter and number keys are unresponsive.
Sometimes - and lately it seems like it happens always, there's a sound associated with the shut off. It's possible that the times I didn't hear the sound I had my speakers off. It's a brief clicking noise - and I don't think it's any of the built-in alert sounds on my Mac, since I just listened to all of them and I recall this sound being different - but the sound is definitely coming from my speakers and is not a mechanical sound from the machine. The only way I've found to get my keyboard responding again is to shut down Photoshop and restart.
I'm on a Macbook Pro, 2.66 GHz Intel Core i7, with 8GB Ram; I'm on OS X 10.7.4 (not quite ready to upgrade to Mountain Lion).
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Nov 15, 2011
I have some macros that change different layers on/off and have them set to numbers keys 1-6. Works the first time but after a restart they dont work anymore. Even if i change them to any other un-used key they stop working after the restart. The remain listed in the customize screen but dont do anything until i edit and re-tick the box.
I have other macros on other keys and don't think i did anything different when i setup these ones.
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Oct 11, 2013
I can open photoshop but it does not respond to anything, not even the Ctrl key. I have a new pheonix envy and windows 8. I have only used this photoshop program for one editing project. I have tried to reset the preferences with the keyboard shortcuts but nothing happens. I cannot quit the program or close the window. The program is completely frozen everytime I open it and all I can do it restart the computer. What could be causing this? It was working before I edited some photos....
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Oct 23, 2012
Whenever I open a document a document (large size / small size / lots of layers / very few layers) photoshop opens the document, about 70% of the file previews and the Mac rainbow wheel starts spinning and Photoshop becomes entirely unresponsive.
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Oct 26, 2013
PSE 11 has become very slow, sometimes unresponsive, after installing the new OS X Mavericks.
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Jun 24, 2012
The lighting effects filter is unresponsive. It appears on my images with the accompanying controls in the layers panel. However, when I try to use the on screen controls, they do not respond.
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Apr 26, 2013
Loading just one HD video clip into CS6 and the scrubber is unresponsive. Try to shorten clip and it doesn't work. Won't play video, just sound. 8GB RAM, Windows7 64 bit. Are there settings in Preferences to make this work?
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Mar 9, 2013
i just bought PS CS6 about 2 months ago and i'm finally getting to play with it & I'm trying to use my lighting effects but when i open that particular tool, my PS goes unresponsive and freezes. i can use all my other tools except that one.
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Jan 3, 2013
I will be working on my mac on photoshop then If i switch to the mail app or any other app on my mac most times, Photoshop becomes unresposive when I go back to it, Like its still in the background but cant make it work without keep clicking off and on the window several times. Attached is a picture of what the window looks like when it becomes in this unresponsive state.[URL]...
As you can see the window becomes in a greyed out colour and I have to keep clicking on the window then off the window (desktop) then so forth until it eventually lets me work again
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Feb 24, 2013
After only two selections the tool becomes unresponsive for minutes.
I'm on a 2.6 Ghz retina MacBook Pro, 16 Gb RAM, and this in connection with an SSD should make this tool very good to use. Operating system: OS X 10.8 "Mountain Lion", latest update.
Unfortunately, it seems to develop some kind of overload, during which you cannot use Photoshop at all. No commands like "undo selection", "quit", "close file" are accepted.
Hint: it seems to happen when you option select (subtract from an existing selection).
Hint: the freeze can be shortened by a tool switch (has to be through clicking on a tool, keyboard commands are frozen as well)
Hint: the "subtract selection" move that caused the freeze appears after Photoshop comes back to life after a couple of minutes. The subtraction to the selection seems to be random, makes no sense, and is not the regular function of the tool.
First step after this freeze would be to undo the last selection, and continue working.If you do several "add to selection" moves, they add up in a kind of waiting line. If you do the subtract from selection move, this doesn't work, and the freeze happens.
So far, I have not noticed the freeze when adding to a selection. Adding to a selection was always quick and instant. The bug must sit in the "subtract from selection" code.On most freezes, the ants continue walking, I just had one (again with subtracting selection) where even the ants stopped walking.
I don't think it has anything to do with Photoshop working. I have used the quick selection tool regularly under CS5 on my old machine (which was a museum piece), and while I had to wait sometimes, it was never ground to a freeze/halt like the quick selection tool under CS6.
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Aug 31, 2013
Photoshop CC froze while I was duplicating and moving an image. I force quit the app. and tried to open it up again. It froze on the opening logo screen. I am on a I mac, Lion OS System.
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Feb 26, 2013
I am trying to use the controls in Lr and they are unresponsive. They worked fine before but not now.
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Jul 25, 2012
I use a program that can consume memory like a dragon can consume humans (had to think of a good metaphor ) When I start up photoshop while this program is in use or when I exit the other program, photoshop will crash, almost instantly. The only solution is to restart the computer.
Is there a solution to this without having to restart the computer ? There is plenty of physical RAM, including 20+ gigs of virtual memory incase. Despite all this, photoshop continues to crash.
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Oct 15, 2012
I run CS4 on Windows 7. Whenever I boot up, I get an error/prompt that says I have to restart the computer for updating to continue.
I know this has been discussed in many different places here, and I have tried everything everything I can find in them. Sometimes I get a fix, and then the next time updater runs, it's back.
Why can't this well-discussed problem be fixed in an update sometime? Or, perhaps this is my penance for still using CS4.
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Aug 4, 2011
Having troubles with the Videostudio program menu (not video menus) becoming unresponsive? At times, when I click on on a menu item (e.g., Edit) it changes intensity but doesn't drop down. It knows I am clicking on it by the change in intensity, but nothing happens. It's true for all menu items. To get any to function I have to do something elsewhere, like slightly resize one of the windows (although it's not just a case of clicking anywhere - only some actions reset the menu). Then all is well for a while.
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Feb 22, 2013
my photoshop freezes on hand tool.. i have to restart every time it happens. I'm using photoshop cs6
My mac specification: Processor 2.4 GHz Intel Core i7 ,Intel HD Graphics 3000 512 MB,Mac OS X Lion 10.7.5
I need to mention that it is a student master collection
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Jun 7, 2012
I'm in Autocad if I use the "open" command and go to a file directory there are several subfolders that we have to save drawings in before we make changes to them. If I copy and paste from one folder to the next while in the open dialog box it copy the file fine but the next time I try to open any drawing file the program goes unresponsive and crashes.
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Jul 31, 2013
Opened AutoCAD LT 2012 on a home laptop which I have used multiple times. The mouse is unresponsive in the drawing space, regardless of paper or model space. I am missing my crosshairs and can't pan or zoom. I can click on menu's, ribbon, command prompt or otherwise as long as it is outside the normal workings space. I can not close a drawing unless I close the entire program. Finally, I have to click in the command prompt space in order to type a command. I tried rebooting and it appears my last resort may to repair or reinstall the software.
AutoCAD LT 2012
Windows 7
Dell Precision laptop
Logitech cordless mouse
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Oct 5, 2013
In a last few weeks I am having a peculiar problem with CC Premiere Pro.Sequence tab and all of it content become unresponsive/does not redraw upon any action other than changing the tab size by dragging it's borders or by using next edit/previous edit shortcuts. No other action redraws the UI.I am flying blind.As a part of troubleshooting I have opened an old (CS6) project in CS6. It works just fine in there. When opening the same project in Premiere CC the behavior described occurs.I do not get any error messages.Seems to have started after one of the CC updates.
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Aug 20, 2013
I frequently use Photoshop CC to create panoramic images with Photomerge. I've found that as soon as I start the Photomerge process, my computer becomes absurdly slow. I'm not terribly surprised by this - my primary issue is that the computer remains insanely slow long after I've closed Photoshop CC. The only solution I've found is to restart the computer. Even this can be difficult, because the computer becomes slow enough that it takes minutes to shut down.
I want to make a point clear here: I'm not complaining about how my computer becomes slow while using Photomerge. I believe this is to be expected on a laptop such as this. The problem is that my otherwise fast computer becomes wildly slow even after I'm done and Photoshop is closed. Photoshop seems to run just fine otherwise.
I'm using an otherwise problem-free 15'' Macbook Pro with Mountain Lion (10.8.4). Computer specs: 2.2 GHz Intel Core i7, 8 GB 1333 MHz DDR3 RAM, Intel HD Graphics 3000 (512 MB). I currently have memory usage set to 80% under performance preferences.
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Nov 8, 2012
Photoshop elements 11 new installation
Laptop HP Pavilion dv& 4040sa
Windows 7 Professional 64
All worked correctly immed. after first install. Closed down PsE and then tried to reopen; the opening screen displayed and I was able to open the Organiser. Nothing happened when when I tried to open the editor from the Organiser. Closed down and then tried opening the editor from the opening screen - this screen closed and no editor appeared.
Logged off Windows and tried PsE again - all worked correctly until I closed down then as before.
Reinstall of PsE - no difference. Tried the 6 suggestions by a contributor to a similar problem 2 days ago - no difference. Premiere Elements 11 works correctly at all times.
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Jun 3, 2013
I am running PE 10.0 under Vista Home Premium.
PE runs fine, but once I exit it, I cannot restart it until I open Task Manager and manually kill the process "Photoshop Elements 10.0.exe".
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May 8, 2013
Organizer and Editor launch after computer restart. But, after exit the program, only Organizer will re-launch- Editor won't. The PSE Editor PROCESS continues to run in the Task Manager even AFTER I close the Editor. - and ONLY if I END the Process in Task Manager ( or re-start the computer) will the Editor then launch. Did a clean install. Problem continues.
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Nov 8, 2012
If I close down PE11 (Trial) the Organizer will not restart unless the PC is shutdown and turned on again. The editor will restart without a problem but not the Organizer.
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May 6, 2013
Design 2012 and 2013 has been giving me problems in the material editor.
System Specs:
Win 7 Pro 64
AMD FX-8320 Black Edition
16GB Ram
GTX 660 GPU
Sabertooth 990FX
Max Design 2013 R6
Nitrous
Basically, when i add a sub-object to a slot in the material editor (Using Mental Ray)nothing happens right away, so I have to do it again to get it to show up in the material editor. When i do get it to show up the slot looks all wrong and distorted, everything is unresponsive. I can save the scene and restart Max and everything will be ok, but as soon as i try to add another Multi material to another object it happens again. This was happening also prior to updating to R6 which i did last night. I've read a post about the same thing for 2012 but there was no solution.
I just tried it with Direct3D rather than Nitrous and did not run into this issue (using default Scanline).Just switching to Mental Ray and changing the standard material to MR A&D made the program unresponsive again. I'm starting to think it's MR that is giving me issues. Upon closing Max i get an error message saying that an error occurred and the program will close.Just switched to OpenGL and tried it with MR, still getting the same results.
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Jun 20, 2013
The program launches. That's about all it does.
Ex. I drew a box with a white fill and black border.I tried to swap the fill and border and nothing happened.I zoomed out and it showed the change. Basically anytime I do something I have to adjust the zoom to get it to show the edit I wanted.
Then it won't let me close the document or quit the program. Not sure what to do.
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Dec 17, 2012
The issue comes at random; upon starting PS CS6 (32-bit or 64-bit) it won't be able to open ANY files, of ANY file type (.psd, .jpg, .png, etc.)If by some miracle it DOES open a file, it won't be able to edit it; i.e. upon drawing a line with the brush tool, PS will delete the line when you lift off the mouse.
Things I've tried or tested include making sure the file wasn't read only, making sure it was a valid file, and deleting the preferences.I never have this problem on the school computers (all our school computers are late-model iMacs), but I've had this problem on two seperate Windows 7 64-Bit PCs.
The only way to fix it is to do a complete system reboot; even now though I've done three reboots & it still won't work anymore. My system specs for my desktop are:
Intel Core i7 960 (3.2GHz, 8MB Cache)
nVidia GeForce GTX 680
12GB Triple Channel 1333MHz DDR3
Windows 7 64-Bit Basic
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Dec 4, 2012
I have installed several times fresh copies of ps9 and same results the imac intel duo computer WILL NO RESTART unless shut down from back button ,then computer will have to be started manually and thereafter the computer will re start every single time UNTIL I USE ps9 Why ? I have taken the computer to Apple (under apple care) these people don't find anything wrong with the computer,but PS9 software and they are correct, is there any "plist" that needs to be trashed or updates.
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Oct 19, 2012
Recently I downloaded a driver tuner for ATI drivers which have become inactive on my computer or outdated. Don't know if this has anything to do with this recent message in Photoshop Elements. I tried to manage photos in Elements and got the error message 150:30 and was told to restart my computer. I've restarted twice and given up.
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Dec 9, 2013
Each time I attempt to import a USGS .adf file the program becomes unresponsive and locks up
approx 450,000KB in size
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Nov 13, 2011
I have a problem to save my Viewport Settings.I wanted my blueprints to look smooth, so I increased the "Background texture size" to 1024 and checked the "Match Bitmap Size as Closely as Possible". I did the same analog to "Download Texture Size". Everything works fine until I close 3ds Max and open it again. --> The settings are back do default and my blueprint is blurry.
My system:
Windows 7 x64
Intel i5 750 @2,67GHz
6GB DDR3 RAM
ATI Radeon HD5800 Series (new driver!)
3ds Max 2012
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