Lightroom :: 4.4 Hangs On Import
Apr 21, 2013
Ever since my copy of Lightroom updated from 4.3 to 4.4 I've had TERRIBLE trouble importing RAW files. After pressing "IMPORT" the program will hang (showing as "Not Responding" in the Window Top-bar and in Task Manager) for 90 minutes or more. This is to import just 4 or 5 files. I'm running on: Intel Core I5-2500k, 3.30Ghz, 16GB RAM, Windows 7 Home Premium 64 Bit...I never had this trouble with 4.3 and no other features of my set-up have changed except my Lightroom version.
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Nov 30, 2012
Canon 5d3with a fast CF card. I plug the camera into my Windows 7 laptop, fire up Lightroom 4.2, hit import, and all the new photos are tagged for import. I press import and 4 or 5 photos import and Lightroom just hangs without importing any others. The program shows as still responding in the Task Manager. I close the program, detach and reattach the camera and get another 4 or 5 photos. So if I have a bust day of shooting I have to go throgu this process many times to get of my photos imported.
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Dec 2, 2008
Importing from SD card or from folder on hard drive, LR 1.4.1 hangs on import into an existing catalog. Sometimes it imports 1 picture, sometimes more, and then it hangs. Canceling the import does not work.
This is a Vista machine with plenty of horsepower and disk. I've re-installed LR, rebooted, etc. Importing into a brand new catalog works perfectly. Importing into another application works perfectly. The problem arose seemingly out of nowhere. Never had a problem, went out of town for a few days, returned with some pictures, and then no import into my existing catalog.
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Jul 19, 2013
I have been having problems with Lightroom 4.4 and importing photos from an external hard drive. I've worked with this configuration for years with no problem. I've been working with 4.4 since it was released as an RC, no issues. It started to be very slow to move into the import modual/function. Then it would hang every time and no sources for import would come up and the program would just stop and I'd get the "not responding" message. I thought it might be a corrupt catalog so I tried one of my backup catalogs, I tried different catalogs all together. I deleted the preference file and that seemed to be the beginning of the end for my current installation. When I tried to open Lightroom (via the catalog file) after deleteting the preference file it was like Lightroom couldn't/wouldn't rewrite the file and open. It would hang. Eventually I did get it to open up but I had to walk away and let it work on opening for a good 10 minutes. It finally came up but was too slow to work with. I gave up and decided to uninstall it and download and install again. It is still wonky and slow and will not import photos at all. I know it is difficult to diagnose something like this but I'm at my wits end. I've used Lightroom since the very beginning and I've come to be quite dependant on it. I just don't even know where to look to figure this out. I've browsed around for import problems but haven't found a whole lot of information or examples. Oh I should mention I tried creating a new empty catalog on my internal hard drive in case the problem somehow was with the external drive but that isn't the case. Actually I have catalogs on a few different external drives. It doesn't matter where the photos are, Lightroom is not happy at the moment. It barely responds to any input and crashes if I try to import photos. I also uninstalled and disabled my Carbonite because I know that can cause problems with some programs and I am desperate to get Lightroom going again.
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Oct 10, 2013
Since installing Lightroom 5, the program hangs during the import process. I never had this issue with Lightroom 4, but recently had a system crash and lost my former catalog. There are about 140,000 images to be imported from a 3TB hard drive.
I'm running a PC with 24 GB of RAM, a 128 GB SSD boot drive and a dedicated 128 GB SSD dirve for Photoshop/Bridge/Lightroom cache.
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Jan 31, 2013
I am running 4.3 for Mac as trial version. When I try to import, the status bar goes to 100% but does not finish. So import hangs.
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May 14, 2012
First I lost some folders and edits; now the import button hangs up and I am unable to move forward. HP Pavillion quad core and lightroom 4
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Aug 8, 2013
I am on a Windows 7, 64-bit machine running Lightroom 5. I am having problems running certain Publish Services and also while trying to import from another catalog. On Publish Services - I am able to publish to a remote desktop but not to my own network. I have also been seeing issues with publishing to SmugMug (since before they updated their site).
Similarly, I am trying to merge some catalogs and when I import from another catalog, the process seems to hang about halfway through (I left it running all night long - the catalog is large but not THAT large!). The process did bring in what seems like most files so I wonder what I am missing.
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Jan 10, 2014
I work on a Windows 7 machine. I have Creative Cloud. I am trying to import an aaf that my editors have sent me. They first sent me an .aaf with "AAF edit protocol" checked and all the media imbedded in the file. It gave me a Generic Error after trying to import.
I had them re-export the .aaf this time with links to the media as instructed on all the info I could find online. On import into Premiere, it begins to import and then just hangs.It just sits there. If I click Cancel or the 'x' in the upper right of the window, then Premiere stops responding and I have to shut it down using Windows Task Manager.
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Feb 27, 2011
I have yet to edit a video. I have over 25 years of videos that were made on VCR tapes. I used a Panasonic VCR to DVD recorder to transfer those tapes to DVDs. I changed the extension from VOB to MPEG. Most of them import into X3 just fine. However, some of the videos I want the most will make X3 not respond (hang).
Here is what happens: I use the "Insert Media File to Library" process. Normally, when I click on the video its name appears in the File Name box right away. When it is a video that is going to hang the program it takes a very long time to fill the File name box. Sometimes it hangs there. Once, I was able to get the video into X3 and it started but I couldn't move the scrubber and then it would hang the program.
The odd thing is that the video will play in Windows Media Player and work just fine. I don't think there is anything wrong with X3, I think it is the videos. Would I benefit from an upgrade to X4?
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Aug 16, 2013
Doing a project in 5760 x 1080 (3xHD). And smoke does not import, crashes, leaving no reports. Just hangs.Upon a new project, and import, but when pushing the edit button for resize, crashes again. Hangs, no report...
Is Smoke capable of doing 3xHD projects?
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Jun 26, 2012
I had this problem before, thought I had cured it, but it has come back. At the end of a slideshow, I always add this slide.
Slideshow will hang up on export encoding the frame for this image, or the last one before it. Before when I had this problem, I had always stored it as a jpeg and just coppied it into the folder of images to be included in the slideshow. Thinking it must be a corrupted file of some sort, although it will open fine in CS5, I created a new image and stored it as a tiff. I then would open it in CS5, and 'save as' a new jpeg in the image folder. Now, no matter what I do, sometimes it will work fine, and sometimes it will hang up. LR 4.1 just sits there. No error message. Just will not complete the final frames. Very frustrating to wait an hour or more for it to create a slideshow and it hangs at the last image. I am on a Vista Home Premium machine.
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Apr 16, 2013
I updated from LR 4.3 to LR 4.4 and now I can't start lightroom. It hangs at startup with the LR info tile displayed over the main window. This is on Windows 7 64 bit. Windows also has a hard time killing the app/process. Is it possible to safely downgrade to 4.3 ?
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Aug 21, 2013
System hangs-up when Cropping in Lightroom 5
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Jun 7, 2013
I have a problem with LR3. After completing a video I go to Export Slide Show to Video. After rendering and encoding, the program stops at the last slide and does nothing. It means that I cannot use LR for videos or time lapse.
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Mar 8, 2014
About every other time I open Lightroom or switch the catalog, Lightroom will hang. Usually some thumbnails from the catalog will be visible; if it was after starting Lightroom, the splashscreen remains visible.
I am using Lightroom 5.3 64bit on Windows 7. (The problem was already there with Lightroom 3.6, but not quite as frequently)
My main catalog has about 14.000 pictures, a second catalog about 10.000. The problem exists with both catalogs.
Sometimes, deleting all previews works, sometimes the catalog remains unopenable.
I have rebuild my catalog from scratch several times (losing all virtual copies and edit histories).
The least-data-loss method seems to be to rename the catalog directory, so Lightroom will create a new empty one. Then import all photos from the old renamed catalog.
What I have tried so far, to no avail:
- Upgrading from LR 3.6 to 5.3.
- New hardware (Mainboard/CPU/RAM/Power supply; CPU: AMD->Intel, Graphics: nVidia->Intel).
- Reinstalling Lightroom
- Deleting Preferences file
- Moving pictures from network drive to a local harddisk.
- Moving pictures and catalog to a different hard disk (physical, not just other partition).
- Stopping all unneeded services and processes, down to a bare minimum.
There is not a whole lot of other software running on my machine: Dropbox, iTunes background services, Spyder3 monitor calibration, MS Security Essentias, Epson Print driver Icon. No toolbars, desktop-apps or what have you.
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Sep 3, 2013
I'm unable to upload my photo book to Blurb. I sent the almost identical book two weeks ago without issue. I have since made a few minor changes and now I cannot upload. I've tried 5 times, with and without a Cover Page, and it hangs about mid-way through the upload.
I am running LR 4.4 on Windows 7.
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Mar 29, 2014
The key and only reason I own and use Lightroom is to create and manage my 50,000+ family photos spanning through 3 centuries. (1800s, 1900s, 2000s)
[URL]
With Lightroom 5 the web galleries I have previously created and uploaded and as well the customer user presets I have created OR the standard templates are now ALL hanging and failing during the "Upload Web Photo Gallary after exporting all the images, etc.
The app does report the folders and files exist on the server so it must be logging in succesfully and parsing files and directories etc?
It then goes off and is looping around "Building Web Photo Gallery" and after about 5 plus minutes it fails with a " an error occured sending the file: connection to the server failed"
Which is probably just because it is broken and then times out because of failure.
I have checked, triple checked, changed passwords and also later uploaded FTP files and etc and actually am now having to EXPORT the whole gallery locally via LR5 and then FTP by hand the whole thing to the website.
EVERYTHING works great except Lightroom 5 is now broken for this task to me. All I did was send money to upgrade and install product and upgrade libraries.......so i can't go back right?
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May 27, 2013
I am trying to append GPS data to my photo's using a track log which I have converted from KLM to GPX. The information loads onto the map just fine, but after selecting the option 'Auto-tag xxx selected photos' the process bar does appear in the top-left corner, but never progresses.
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Mar 19, 2012
I use Windows 7 Pro, 64 bit. I saw an item that suggested going into Explorer and clicking "show hidden files and folders": I clicked that and then restarted the computer. No change in behavior.
I've left the import up for more than 5 minutes (someone mentioned that LR4 is slow): I never got the import done.
When I click the "X" at the end of the import thermometer, I get a message (in that location) that the import is canceled. The display in the main window (where the image would appear) still says "importing files". I have to quit LR4 and start it up again to do anything else.
I was previously using LR3.6, that used to work fine. I tried going back to LR3.6 to import some files I recently shot: now LR3.6 does the same thing as LR4 (hangs when I try to import Nikon Electronic Format files).
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Jul 27, 2013
I'm running OSX 10.8.4 with LR5.0 and CamRAW 8.1 installed. My LR Catalog is on local Disk but the corresponding images are on a mounted NAS filer. I need to import (copy) a large amount of RAWs, but LR hangs unperiodically durring import. While trying to kill LR (or reboot) my iMac freezes such, that I need to power off!
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Nov 1, 2013
The usual import menue has the options for importing on the right hand side. My system is now showing an import dialouge box and the import dialouge on the right is greyed out. How do I get back to the standard import screen.
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Nov 4, 2012
This issue occured shortly after update to 4.2, but not directly after. I am using windows 8.
The issue that occurs is after importing images they are adjusted automatically to develop module cross process 1. After dealing with this annoyance for a bit of time I realized that I can not even "RESET ALL" the images to delete the adjustment. In delving into other images that have been in my database for quite some time, I have tried to "RESET ALL", which resets images to CROSS PROCESS 1. I have never set import to automatically adjust.
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Mar 13, 2012
I just upgraded from LR3.6 to 4.0. When trying to import images the import module freezes for a few minutes and then displays the import screen. However, when selecting a source the program freezes again and eventually crashes.
I had the same issue when upgrading to 3.6 some time ago and then found that disabling some USB controllers solved the problem. This works for LR4 as well. As I don't need all USB connections this is a workable solution, however, disabling controllers should not be necessary to run a program.
System is an Acer Aspire 7811 64 bits w/ Intel i7, Win 7 Home Premium, 8 GB internal mem and no external drives.
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May 19, 2012
I'm using LR4 with a Canon camera setup (Wind 7 Ultimate). I've got the auto import setting all configured with an incoming folder and destination. The app recognizes when an image is put in incoming folder and in fact it moves it to the destination folder. What is really annoying is that it leaves me at the import settings dialog and then I have to make all these choices as I would if I were manually importing.
Shouldn't the images be places in the desination folder and some view of that image be displayed in LR? It could be the folder view or ideally I want to see the last image imported at 1:1 size so I can review it and see if I want to take another shot? Maybe there is some flag I've got set incorrectly.
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Dec 21, 2011
I use Auto Import to import my RAW files. Each time LR imports my files the Previous Import count number increases. Is there a way to reset this count so it shows a true reflection of the photos from my previous import session?
Correct me if I'm wrong but if you manually import files the Previous Import count number resets itself automatically. I've Googled this problem & this question has been asked before - all users were utilising Auto Import.
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Jan 17, 2011
I'm trying to import photos into LR3.3, and the thumbnails are grayed out, as is the import button. The photos come from two other cameras -- one Canon Elf, the other I'm not sure. I received them through dropbox, and they open fine with Bridge and Photoshop CS4.
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Jun 18, 2013
OSX reports application not responding. I have uninstalled and reinstalled Photoshop CC 3 times without any success.
Screenshot shows how far I can get with opening the application. Spinning beach ball takes over.
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Feb 11, 2013
I can't do any cropping, Photoshop just hangs. MacBook Pro, CS 5.5, OSX 10.8.2, 4GB ram, almost no other programs running, two scratch disks.
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Sep 23, 2012
I recently upgraded from CS5 to CS6.
I had some difficulty with my initial installations of both Photoshop and Illustrator, where they would both hang very shortly after opening. I thought I had solved the issue by creating an new user account on my machine with administrator permissions, and logging in as that user to run the programs. Now both programs will launch, and Illustrator is working fine, but Photoshop will not save.
I am able to launch Photoshop and do whatever I like, but as soon as I save the program hangs. It does not complete the save. It will take me through any pertinent dialogs before saving, but then hangs. Task Manager says Photoshop is not responding. The only way out is to kill the program in Task Manager. This happens with both the Save and Save As commands, and it doesn't seem to matter where I save the file to. Interestingly, Save for Web works fine.
I am running Photoshop CS6 Version 13.0.1 x64 Extended on a Windows 7 (Home Premium, SP 1) laptop. Windows is fully updated.
My laptop specs are as follows:
Manufacturer & Model: Acer Aspire 5742
Processor: Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz
Installed Memory: 4.0 GB (3.68 usable)
System Type: 64-bit
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Nov 16, 2011
CS5 not loading after the computer wakes up from a few minutes sleep? I'm not sure how long this has been happening but a long time now.(probably ever since I got it, it's getting crazy frustrating now.
I have to force quit PS in order to use it on restart.(of program) I use a mac. OSX 10.7.2 it's been happening for the few os updates Any other Mac users hear of this as a problem or know the remedy?
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