Lightroom :: 4.2 Crashes During Import?
Dec 7, 2012
I recently moved Lightroom 4.2 to my new Windows 8 PC. All modules work fine except when trying to import from either my card reader or my PC, then the program grinds to a halt and often crashes. Program worked fine on my previous Windows Vista system. The only things I moved from Vista PC were photos, Lighroom catalog file and Lightroom preferences file. Adobe support suggest trying to run Lightroom from different user on my PC, which I tried but no difference. If it makes any difference, LR is loaded on my SSD C: drive and photos, catalog, etc. on my D: drive.
Dell XPS 8500
Intel i7-3770@3.4GHz
16.0 GB Ram
Windows 8 64-bit
256GB SSD SRT (C: drive with programs) and 2TB SATA Hard Drive (D: drive with data)
Lightroom 4.2
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Jun 17, 2012
I have a problem with Lightroom 4.1. When I start the import, lightroom crashes with an "Application Error" all the time. I tried to trash the preference file, but there was no change. I tried to make a clear catalog, but no change to my problem. At least, I deinstalled Lightroom completely and installed it again. But the same problem. The problem was not from the beginning. I could import several pictures. 20k pictures are imported.
Informations about my computer:
OS: Windows 7 - 64 bit with Service Pack 1
Processor: i5 & 2,67 GHz
RAM: 8,00 GB
Lightroom version: 4.1
And here is the Error-log from the Event-Viewer:
<Event xmlns="URL...">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
[code]....
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May 31, 2013
When I try importing pictures or movies, whther directly fron a card or from a directory, Lighroom crashes.
I use Windows 7 64
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Aug 13, 2012
Lightroom quit responding to the import command. I don't understand this as one day it was working fine, and the next, it has ceased altogether.
System InfoMore details about my computer ComponentDetailsSubscoreBase scoreProcessorAMD Phenom(tm) II X4 965 Processor7.45.9 Determined by lowest subscoreMemory (RAM)16.0 GB7.5GraphicsNVIDIA GeForce GTX 4607.5Gaming graphics4095 MB Total available graphics memory7.5Primary hard disk1014GB Free (1397GB Total)5.9Windows 7 Ultimate System ManufacturerMSI ModelMS-7599 Total amount of system memory16.0 GB RAM System type64-bit operating system Number of processor cores4Storage Total size of hard disk(s)1695 GB Disk partition (C:)1014 GB Free (1397 GB Total) Media drive (D:)CD/DVD Disk partition (H:)298 GB Free (298 GB Total)Graphics Display adapter typeNVIDIA GeForce GTX 460 Total available graphics memory4095 MB Dedicated graphics memory1024 MB Dedicated system memory0 MB Shared system memory3071 MB Display adapter driver version8.17.12.9610 Primary monitor resolution1920x1080 DirectX versionDirectX 10Network Network AdapterRealtek PCIe GBE Family ControllerNotes
The gaming graphics score is based on the primary graphics adapter. If this system has linked or multiple graphics adapters, some software applications may see additional performance benefits. Caution: Based on the results of the WinSAT Disk assessment, your system drive may have slower response times under some workloads. Performance results will depend on the specific applications used and the amount of memory available. If your experience is satisfactory, no action is needed. Windows Logs from Event ViewerThe program lightroom.exe version 4.1.0.11 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 2884
Start Time: 01cd79b161d26069
Termination Time: 19
Application Path: C:Program FilesAdobeAdobe Photoshop Lightroom 4.1lightroom.exe
Report Id: 62465df1-e5a5-11e1-bcf3-6c626d52fbb4
[code]....
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May 25, 2012
I'm using LR 2.6 on a Mac running 10.7.4 (Lion).
The program keeps crashing/closing ( not freezing in screen) when I try to change the destination folder when importing.
i've not encountered tis problem before. It's just appeared since my upgrade to Lion.
It occurs regardless of the camera being used (or import from external HD). If I import to the currently selected folder everything works fine. And all editing functionality seems normal when working with images currenly in my LR library.
The crash occurs when selecting the destination folder and hitting "choose". That is to say it's before hitting the final "import button", and is definitely triggered by choosing the alternate folder.
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Dec 15, 2013
I was running LR 5.2 and when this happened I upgraded to 5.3, same result. When I go to import from my hard drive, it allows me to select the drive and open the top level folders on the drive. When I go to open the lower level folders where my images are stored, the program stops working. The whole screen grays over and eventually says that the program has stopped working...
I have rebooted the computer, same result.
Win 7 64 bit, i5, 16 gig RAM
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Mar 23, 2014
Every time I try to import photos, lightroom freezes, then crashes.
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Apr 17, 2012
I have images that I export as a catalog from my notebook and external drive to my desktop . Did this all the time before the release candidate 4.1 without a hint of problems. With 4.1, it crashes 90% of the time....average export/import of a catalog I am running is about 3000 images. What is particularly wierd is that it crashes on multiples of 500. Normally first crash is at 500, the next at 1000 or 1500 and so forth.
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Dec 29, 2012
Trying to import images as dng and crashes my computer. It writes to a temp folder and cannot delete the temp folder bc there is error in writing to it. Mac OSX. Have done this many time with no problem. I can make adjustments inside the program and when I export the modified images to another folder it writes to a temp folder as well. but doesnt crash the system.
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Jun 28, 2007
I just installed CS3 on Windows XP and am having trouble with my scanner. When I go to File->import I see the scanner listed. When I click on it Photoshop just quits, no dialog box, no nothing. I rebooted the machine, nothing else is running
I still have Photoshop 7 installed on my machine and I can import with that which leads me to believe the scanner twain software is working properly.
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Nov 11, 2011
I'm having some difficulty importing a pdf of a simple architectural drawing with 2 hatches. No problem with other pdfs made with my pdf995 or with the same original drawing to pdf minus the hatches. They are really simple small hatches and small files - 11x17 with minimal detail. The original architectural drawings are made in Turbocad then to pdf. I don't have an alternative way to check this out with another cad software.
Drawx5 crashes just after the dialog box for text options, then I click OK for font substitutions and it 'stops working'. All the same procedure works OK if I remove the hatches before making the pdf.
System is Win7Pro 64 bit, 8gb ram, 4 cores, 1gb video memory.
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Oct 21, 2011
I'm new to Smoke and have an issue. Im importing an xml from FCP and Smoke crashes in the library. I'm taking a class @ FXPHD and the first class is an easy xml import reading the source media.
As soon as I load the xml into the clip library Smoke crashes. I've already gone thru the system set up requirements and have a great machine built to Smoke requirements. I'm wondering if it is a network configuration of some sort? Not sure...
image attached at freeze point
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Aug 14, 2013
I'm new to AECS6 and wanted to embed a video into a video. I rendered an AVI(MPEG4) in Key-shot 4 that is only 6 seconds long.When I import (or drag and drop) that file into AE it freezes and then crashes. I am not sure what's going on. I tried importing other AVIs, and they seem to be working just fine!..
Then i tried importing the FLV of the same AVI video I rendered with keyshot, it says my file is damaged or corrupted. but i can playback the FLV file no problem.I am on windows 7 64bit right now, 8GB of ram, Intel i7 at 3.4GHz, NVDIA GeForace GT 640.
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Aug 9, 2013
I recently upgraded to Mountain Lion form SL. Suddenly AE can't import lot of .movs.I am almost sure this is a compatibility between the Quicktime components nor the location of them.
For instance, some H264 files are imported fine, as Mp4 files as well. Pro Res, PNG, even Animation! Gives me the "this Moov is unsuported or damaged"I removed the AE pref., chequed my disk permissions, and nothing. Also, i can't see Adobe QT32 Server in the Activity Monitor, but i think this is not a problem because other quicktime files are imported ok.I don't have any firewall trying to break the communication between AE and QT. I tried to opend the files in Premiere, and Media Encode and gives the same errors..I have removed Xvid, Perian. From Quicktime Pro, i have removed all third party component in Libray/Quicktime and in System/Library/quicktime and nothing. Also I'm lost WHERE the final qt components go:
1-HD/Library/Quicktime
2-HD/Users/User/Library/Quicktime
3-HD/System/Library/Quicktime (empty, i don't know why)
The QT codecs: Quicktime pro opens certain files and when i tried to export, it crashes. Quicktime X Plays the files normally, even Prores and even the Finder Preview sees them.this is the QT report:
Process: QuickTime Player 7 [1638]Path: /Applications/Utilities/QuickTime Player 7.app/Contents/MacOS/QuickTime Player 7Identifier: com.apple.quicktimeplayerVersion: 7.6.6 (7.6.6)Build Info: QuickTimePlayer-17090000~1Code Type: X86 (Native)Parent Process: launchd [307]
User ID: 501
Date/Time: 2013-08-09 12:33:11.002 -0300OS Version: Mac OS X 10.8.4 (12E55)Report Version: 10
[code]....
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Dec 20, 2013
What to do when trying to import a jpeg photo through the media brower and PPCS6 crashes? It all started when the program crashed while I was editing. I installed an upgrade to CS6 and rebooted. After that I could not import photos into the project.
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Jan 15, 2014
I was working on a project in Premiere Pro 6. I had imported about 200 files and almost completed the project. I tried to import another file and the import function would not work. In addition, it disabled about 90 percent of the program. Menu selections had turned grey. I closed the project and program and restarted, opening a much smaller project. Worked OK until I tried to import. The import wouldn't work, and the program was disabled. This is not a case of actually selecting a file to import. The function crashes before you have a chance to actually select a file. On deadline.
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May 30, 2012
My adobe Photoshop CS4 extended crashes constantly when I open/import a 3d model/file.
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Aug 16, 2013
Doing a project in 5760 x 1080 (3xHD). And smoke does not import, crashes, leaving no reports. Just hangs.Upon a new project, and import, but when pushing the edit button for resize, crashes again. Hangs, no report...
Is Smoke capable of doing 3xHD projects?
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Nov 1, 2013
The usual import menue has the options for importing on the right hand side. My system is now showing an import dialouge box and the import dialouge on the right is greyed out. How do I get back to the standard import screen.
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Nov 4, 2012
This issue occured shortly after update to 4.2, but not directly after. I am using windows 8.
The issue that occurs is after importing images they are adjusted automatically to develop module cross process 1. After dealing with this annoyance for a bit of time I realized that I can not even "RESET ALL" the images to delete the adjustment. In delving into other images that have been in my database for quite some time, I have tried to "RESET ALL", which resets images to CROSS PROCESS 1. I have never set import to automatically adjust.
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Mar 13, 2012
I just upgraded from LR3.6 to 4.0. When trying to import images the import module freezes for a few minutes and then displays the import screen. However, when selecting a source the program freezes again and eventually crashes.
I had the same issue when upgrading to 3.6 some time ago and then found that disabling some USB controllers solved the problem. This works for LR4 as well. As I don't need all USB connections this is a workable solution, however, disabling controllers should not be necessary to run a program.
System is an Acer Aspire 7811 64 bits w/ Intel i7, Win 7 Home Premium, 8 GB internal mem and no external drives.
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May 19, 2012
I'm using LR4 with a Canon camera setup (Wind 7 Ultimate). I've got the auto import setting all configured with an incoming folder and destination. The app recognizes when an image is put in incoming folder and in fact it moves it to the destination folder. What is really annoying is that it leaves me at the import settings dialog and then I have to make all these choices as I would if I were manually importing.
Shouldn't the images be places in the desination folder and some view of that image be displayed in LR? It could be the folder view or ideally I want to see the last image imported at 1:1 size so I can review it and see if I want to take another shot? Maybe there is some flag I've got set incorrectly.
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Dec 21, 2011
I use Auto Import to import my RAW files. Each time LR imports my files the Previous Import count number increases. Is there a way to reset this count so it shows a true reflection of the photos from my previous import session?
Correct me if I'm wrong but if you manually import files the Previous Import count number resets itself automatically. I've Googled this problem & this question has been asked before - all users were utilising Auto Import.
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Jan 17, 2011
I'm trying to import photos into LR3.3, and the thumbnails are grayed out, as is the import button. The photos come from two other cameras -- one Canon Elf, the other I'm not sure. I received them through dropbox, and they open fine with Bridge and Photoshop CS4.
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Aug 31, 2013
I have been using Adobe Lightroom for several years - no problems. Recently I installed LR 5 on my imac running OS 10.8. Two days ago I was able to print files. Suddenly Lightroom 5 crashed as it exceutes the print script. Have re-installed LR5 sereral times. I appear to be able to carry out all LR functions APART from printing. Is this an LR problem or in incompatability with OS 10.8 or somefrom of iMac issue - Swap etc.
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Sep 21, 2013
I have Lightroom 5.2, which I installed a few days ago. Yesterday, it started failing to open with a crash report generated. I read that upgrading to OS X 10.8.5 fixed this crash. So I upgraded yesterday evening. However I still get a crash. I do have a HD that I recently installed (perhaps 1 week ago) that is 3 TB. I can also open LR 4 and I did delete the Lightroom 5 preference file. Here is the crash report that appears a few seconds into trying to start up LR 5.2.
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Jan 12, 2013
I recently installed Lightroom 4 and after printing one or two pictures it crashes. below is the crash message: [code]
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Mar 18, 2014
I recently upgraded my laptop to one with Windows 8 (not because of Windows). The File Manager program does not work on my laptop, so I've had to install a third party file management app. Does Lightroom integrate with the Windows app because whenever I try to manage files in Lightroom (plug-in manager, publishing services, import destination) the program crashes. I can't install any plug-in's or add any new folders to my export settings.
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Dec 5, 2012
I haven't been able to EXPORT from Adobe's LIGHTROOM 4 in 2 days! I've rebooted the PC at least 4 times, backup the catalog (with over 90,000 photos that took a while lol), closed photoshop and lightroom and then reopened them countless times and it is still not allowing me to export. The files are not missing and it's just stalling when it starts to export and has to close itself down.
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Nov 9, 2012
Light Room 4.2 Crashes. I was setting up Light Room and accidently clickede on Development. The program then crashed. I shut the program down and tried to start it up several times with the same result.
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Sep 17, 2013
I've been using Lightroom 4 for almost a year with no issues. 2 days ago, it suddenly stopped exporting when I was in the middle of editing a session. It will export and entire catalog, but not single photos. When I attempt to export a single file, it will simply stop, and I have to force a shut down. I've tried rebooting my PC, creating a new catalog and resetting the preferences folder. Is there anything I can do?!
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