Illustrator :: Crashes When Trying To Export To PNG
Jul 31, 2012
My issue is pretty straightforward, I cannot export to PNG unless I trash the Illustrator preferences (located in: user/Library/Preferences/Adobe Illustrator CS6 Settings/en_US/) BEFORE I start Illustrator. As soon as I close Illustrator, I must delete those preferences again the next time I start up the program or I won't be able to export a file.
- I recently upgraded to Mountain Lion, but I was having the same issues in Lion.
- I have uninstalled the whole CS6 Creative Suite and reinstalled (literally deleting every single Adobe file in the Library folder) still the same issue.
- It seems to only be PNG files that I can't export to. If I try and make it a JPG it will export (I do commonly need to export with transparency so JPGs won't work for many things I need to export).
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Jul 17, 2013
I am using Illustrator CS6 on OS X 10.8.4. Anything that rasterizes the artwork causes Illustrator to hang. Export (PNG), Save for Web, Filters like Drop Shadow or Gaussian Blur (even when just checking the preview box).
I've read through some discussions that suggested:
– Uninstalling the entire CS6 suite and re-intalling it
– Going into Disk Utitlity and 'Repair Permissions'
– Creating a new user account on my Macbook, deleted the old user account and re-installed the CS6 suite
But none of the above suggestions worked. As soon as I create a new user account Illustrator began to crash again upon export the next of couple days.
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Apr 21, 2013
I was recently given a new CorelDRAW X6 update/service pack within the last month. Since then, when I export a Corel image to EPS, CorelDRAW X6 crashes. Be sure and SAVE before you export!
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Dec 11, 2011
Well I use Corel draw X5 Service pack 2. Recently I have been having the problem of Corel draw crashing when I export any .cdr to pdf using any settings as long as the pages are more than 2 and the resolution is 300 dpi.
I have tried reinstalling it a couple of times but in vain.
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Dec 5, 2012
I haven't been able to EXPORT from Adobe's LIGHTROOM 4 in 2 days! I've rebooted the PC at least 4 times, backup the catalog (with over 90,000 photos that took a while lol), closed photoshop and lightroom and then reopened them countless times and it is still not allowing me to export. The files are not missing and it's just stalling when it starts to export and has to close itself down.
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Jan 6, 2011
Videostudio X3 crashes everytime I try to export a video. It doesn't matter the file type inputed or how you are trying to export it. It even crashes when trying to export one of the default title screens included with the program. Have tried a clean install with no luck. I have also insured I am using the latest version.
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Sep 17, 2013
I've been using Lightroom 4 for almost a year with no issues. 2 days ago, it suddenly stopped exporting when I was in the middle of editing a session. It will export and entire catalog, but not single photos. When I attempt to export a single file, it will simply stop, and I have to force a shut down. I've tried rebooting my PC, creating a new catalog and resetting the preferences folder. Is there anything I can do?!
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May 3, 2012
LR4 crashes each time I use the 'Export as Catalog' function.
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Oct 11, 2013
I have a Civil 3D project with piping networks, grading etc. The servicing and grading plans are on layout tabs (5 of each 10 in total). When I would go export layout Civil 3D would go into not responding mode and crash. This caused quit a bit of stress as we had to get the drawings out to meet a deadline.
After investigating this issue, we identified that we had save our layer states in the layer manager. Delete the viewport on the layout tabs, draw a new viewport and then reinstate the layer states for each layout. This resolved, the crashing issue.
Civil 3D 2013
Windows 8
Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz
32. GB
64-bit Oepration System, x64-based processor
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Feb 28, 2012
This is a problem that has eluded me for a while. Im running Lightroom 3 and photoshop cs5 (both have the latest updates) . Now I've created droplets that run various actions. In lightroom I export images and use export actions dialog box to have lightroom run the droplet.
However now I get a "photoshop cs5 has stopped responding" and a "droplets can not communicate with photoshop.
Im running windows 7 64bit
Things I've tried
restarting both programs rebooting the computer running lightroom and photoshop as an admin recreating the droplets and telling windows to run the droplets as an admin
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Apr 14, 2010
We have CorelDRAW Graphics Suite X5 installed on a Windows XP SP3 32-bit machine and when attempting to export a CorelDRAW file to anything (i.e. JPG), the applications crashes after the export dialog box opens. This happens for any file we try to export.
We have reset the workspace using F8, but it did not resolve the issue.
Exporting the same file in CorelDRAW X4 or even X3 works perfectly, this is only an issue with X5.
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Mar 14, 2013
Anytime I try to export a file and add a watermark, Lightroom crashes. I can export without adding a watermark just fine. Lightroom also crashes when I try to edit a current watermark - as soon as I click the drop down menu to choose which watermark to edit, down goes Lightroom. I have both text watermarks and a small jpeg as a watermark (same thing happens with both) and I am running Lightroom 4.3.
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Apr 17, 2012
I have images that I export as a catalog from my notebook and external drive to my desktop . Did this all the time before the release candidate 4.1 without a hint of problems. With 4.1, it crashes 90% of the time....average export/import of a catalog I am running is about 3000 images. What is particularly wierd is that it crashes on multiples of 500. Normally first crash is at 500, the next at 1000 or 1500 and so forth.
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Jan 21, 2014
I edited an online video dictionary (about 7,500 five second clips) and have them all in sequences in Premiere pro CC waiting to be exported. I hae been battling for two weeks now day in and day out to try and export... I am limited to batch exporting this project and have never had problems with adobe softwares in five years ( a great track record). I have tried many ways of importing or exporting the sequences to Media Encoder CC, and have experienced crashes every single export attempt. As soon as I add more than 5-10 clips the program crashes when I start the que. I badly need to deliver this product, any patch that will keep ME from crashing when you add more than a couple clips?
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Nov 13, 2011
when you export any size graphic as a jpg (selected only or not) the dialogue box comes up empty, completely! when i go to close it, it crashes corel. If I tick the donot show filter dialogue box It makes a jpg image but i have no control over the settings. It works when I export to bmp! this is getting frustrating as I often have to jpeg some graphics for customers.
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Nov 18, 2012
When I try to save a pdf from Illustrator, it crashes. I have CS5. It doesn't matter which settings I choose in the dialog box, it always shuts down illustrator and says Adobe Illustrator has stopped working....
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Sep 6, 2013
I became a member of Adobe Creative Cloud a few days ago. Today I started working in Illustrator CC, but it really bothers me that everytime I save my doccument it crashes.Well, at least, it says that it crashes, but if I wait a couple of minutes it works again and it saved my procress.
Also when I close the program and open it again, it already crashes before I have done anything.
I am working on a Windows 7 computer, and with Illustrator CS6 I didn't had this problem at all.
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Jun 13, 2013
Mac OS X 10.8.4
Illustrator CS 6
Everytime I try to do save for web in Illustrator CS6 it gets hung up and I end up having to force quit the program. I have uninstalled and re-installed the software and it works once but then goes back to doing the same thing. I also noticed that now the program is getting hung up when I try to undo a move or text and again I will have to force quit the program.
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Dec 11, 2012
So a few times now I have gone to save a document and illustrator cs6 64 bit crashes. It doesn't outright close, but it stops responding to windows and all of the pallate windows and main window begin to flash black and then back to regular.
I run windows 8 on this computer and am worried that it just incompatible for the os. So I have begun to run the program in windows 7 compatability mode. For the last 20 minutes it hasn't crashed out, but I've only saved two documents and this error has only happend three times in a month of using the application, though two of those times were within an hour of each other today.
I'm not 100% certain but I believe that each file it has happend on is also one that I had just saved for web.I found as much of a crash log as I can in this new os but it reads as follows:
The program Illustrator.exe version 16.0.3.691 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 1110
Start Time: 01cdd7e0adea99a9
Termination Time: 322
Application Path: C:Program FilesAdobeAdobe Illustrator CS6 (64 Bit)Support FilesContentsWindowsIllustrator.exe
Report Id: 9856d88b-43df-11e2-be73-10bf48b5fe20
Faulting package full name:
Faulting package-relative application ID:
I'm not really very familiar with the action center control panel but I couldn't find any additional information there.
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Jan 2, 2014
Illustrator CC crashes upon saving using OS X 10.75 on a Mac, with Dual Core Intel Xeon processor and 5 MB of memory. Tahoma and Verdana fonts are intalled. We cannot save a crash log, because the computer freezes, and we have to restart!
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Jul 5, 2013
I am running a fully licensed pro version of Illustrator CS6 on two machines. They both now crash (freeze) when saving EPS. Fine on PDF, Ai, etc... just EPS on both machines. No error messages, just a freeze then a force quite.
Both machines are 27in iMacs, under one year old, latest versions of Mountain Lion, all top notch and running on i7 & i5 processors. Spec is not the problem. All software is updated.
Really at a loose end. Reinstalled the software on one machine, OK at first, then back to crashing.
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Feb 7, 2013
I'm running Illustrator CS6 (16.2.0) on Mac OS X 10.8.2 and Illustrator crashes as soon as I attempt to drag anything. The crash is reproducable if I do the following:
1. Launch Illustrator and create a new document
2. Create a text field, line, or shape
3. Select the Arrow tool
4. Drag the element I just created
Illustrator will crash as soon as I try to drag. I can move the element using the arrow keys, but the crash happens when I try to drag with the mouse.
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Jan 15, 2014
why does illustartor CC open then crashes and i get a message saying windows does not know what the problem is. everytime i open it, Now i know it works on my computer becuase i've used illustartor plenty of times on my current desktop but ever since today its been acting wierd and work so i've uninstalling and reinstalling but still nothing works then i tried installing on another hardrive still did not work and i cleaned out my registryies, optimized my disk, and cleaned temp files tooo.
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May 14, 2012
I just installed Illustrator CS6 from the creative cloud and it will not allow me to save. The entire program crashes. I also installed Photoshop CS6 and that is doing fine.
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Jun 6, 2013
Illustartor never used to do this. I have installed it onto a new computer with a windows 8 operating system. The file I was working with was simple, but had aprox. 30 layers to it.
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Dec 18, 2013
Whenever I have an open video file with GOM Player (my vide file player) Illustrator will casually crash upon opening, Illustartor would load completely and then just crash. The same thing would happen if Illustrator is open and I want to open a vide file - then GOM Player would crash, after trying to open the same video file, while Illustrator is open, GOM Player would play a black screen. Similarly, if GOM Player is open and I try to open Illustrator a few times at about the second or third try Illustrator will finally load.
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Mar 1, 2014
I am a graphic design student in college in my last semester and I have many projects invovling Illustrator I need to get done. Since a few weeks ago, both my Illustrator CS6 and CC have been crashing only when I save my progress. I have since uninstalled the CS6 and only have the CC version, but I go to save anything and it tells me Illustrator has stopped working and shuts down every time. I need these projects saved for Monday.
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Jul 5, 2013
When I double click on a slider in the gradient panel (to change the colour), Illustrator crashes, every time.I am on a Mac and have the latest version of Illustrator CC.
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Jan 30, 2014
Every time I open illustrator and click on the pen icon, open a document, etc etc it crashes. I am using a Mac computer OS X version 10.9. I only have downloaded fonts from dafont.com on this computer. Nothing else has been installed or downloaded. I have tried opening the program while holding CMD/OPT/SHIFT,uninstalling illustrator and redownloading but it still does not work. Below is the error message I get:
Process: Adobe Illustrator [34729]
Path: /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
[Code]....
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Mar 9, 2013
I installed a OKI C301dn printer this week, thats when the problem first occured (not sure if the printer has anything to do with the problem, but it's the only 'change' i made) Most .ai files will open normally, except the one I need.The specific ai file (contains a linked jpg and a linked psd file) opens normally on my other machines (Mac and Pc) I removed the printer and CS5, used the Adobe cleaning tool and reinstalled CS5 but the problem remains. (I also did a memory check, registry clean) I'm using Win7 64bit on a i7 system with 8gb
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Mar 3, 2014
FYI - When spell check hits a word that is on a path, it crashes the program. Happening consistently for more.
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