Premiere Pro :: Media Cache / Running Out Of Space?
Feb 11, 2014
I'm working on a feature length project and i'm having a really annoying issue. My project is on an external 3TB drive. My media cache is also set to that same external hard drive. My scratch disks are also set to that same drive. I checked and rechecked it - it's all set as it should be.
Yet somehow, while editing, especially while rendering parts of the sequence, the space on my C drive (boot drive) fills up within minutes!
I tried to look through C drive to see if there's some hidden place Premiere saves some files too but i can't seem to find anything unusual.
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Mar 3, 2014
Here's the text:
1. Should Media Cache Files and Media Cache Database be in separate folders? Does it matter?
2. Can I open an "in progress' project from P Pro CS4 with CC P Pro and continue editing?
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Mar 10, 2014
Whenever a user logs on and loads premiere for the first time, they all receive this error. "Media Cache Not Found or is not writable." I believe this is caused because it's trying to locate the media cache inside the profile of another user, the user I based the profile template on. The trouble is I don't know specifically where this setting is stored.
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Feb 13, 2014
where when I try to export my video, I get a pop up window saying 'some media is offline, it will be rendered using the red media offline graphic'. in Premier pro all my media seems to be online, I have followed several different video tutorials on how to re-link media and the option to re-link media is greyed out for me as there is no media that is unlinked, so why does this message come up when trying to export? Playback in PP is fine, all media appears to be online.
Having viewed the exported video it seems that all the media which has been replaced by the red 'media offline' logo is all the .MTS files filmed on my Camcorder whereas all the GoPro footage is showing up correctly in the exported video.
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Oct 17, 2013
Trying to conform Canon C300 MXF media from 3 different drives. My source footage is spread across 3 TB of portable drives, so I'm trying to conform each drive's footage, cache the media, then move on to the next drive.
This mostly worked, but there's about a half dozen clips that refuse to cache for some reason. Everything looks fine when the drive is plugged in - then I consolidate handles, then go to the sequence and choose CACHE MEDIA - Backburner kicks in and says 100% complete.
But then I have to quit Smoke to eject the drives and connect a different one, and when I start Smoke again, MOST of the clips are there, but some of the clips are not. They do not say Unlinked or checkboards - but they are just black. (One time it showed RED frames - WTF??). If I reconnect the HD, the clips show up, so it's obviously still reading it from the portable drive.
Is there an option to force cache individual clips?.
I tried unlinking/relinking thos problem clips, and even Hard Committing the GAP layer above - and those few clips still do not cache - even the hard commit goes black when the drive is disconnected. How is that even possible? Do I need to add an Axis Effect to force a render, then commit those frames?
why the BB would say 100% complete, but not all clips are truly cached?
SmokeUser since 2012
MacPro w/ K3
32 GB RAM
CalDigit HdPro2 RAID
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Apr 4, 2013
Today I got a SSD just for the cache in AE and set the preferences. I changed the "Disk Cache" to the new SSD and then also changed the second option "Conformed Media Cache" to the new SSD - then watching some videos I noticed others have only changed the "Disk Cache" and left the second option as c:users ameAppDataLocalTemp. I tried to put the second option back, but when I browse for the folder within the preferences framework I cannot see it. Deleting the preferences didn't alter the Conformed Media Cache as set by me today. I changed it today thinking that the new SSD has more space than my c drive which is also an SSD. My questions are, can I leave the conformed media cache on the same drive as the disk cache? If not, can I just make a folder on c drive under users and use that? If neither and I need to reinstate the default folder, how can I see that through the AE preferences dialogue box?
My setup is an i7 3820 with 64gig of RAM, programs running from a SSD, another SSD just for the cache, standard modern hard drives that keep my assets from my project files and another for finished and rendered items. My GPU is an Nvidia GeForce 560 and I have added this to the list so AE uses it.
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Mar 27, 2013
Although rendering seems to work when I try to import media with cache media selected and link to source media unselected the jobs queue just shows the status 'waiting' on the imported clips.
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Mar 11, 2014
I recently upgraded to 32 GB of RAM, thinking Premiere Pro CC would work amazingly. At first it does, but after about half hour of editing, my system shows 25GB of "disk cache" in RAM memory used up. This means my system is maxed out with RAM. And the result is choppy playback even at 1/4 resolution. Why is Premiere tying up so much RAM? Is there a way to limit that?
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Jul 17, 2013
I recently purchased a LaCie external SSD solely for the purpose of storing my After Effects disk cache. The SSD connects to my MacBook Pro via Thunderbolt.
When I check the info on the SSD, it says it has 254 GB available, so I set the maximum disk cache size in AE to 200 GB, and created a folder on the SSD for the cache. Then I pointed to that folder in AE as the specified disk cache folder.
When I relaunch AE, though, it tells me I don't have enough space in my disk cache folder to accomodate the 200 GB max I set, even though I have 254 GB free on the SSD when I check.
Does this have to do with me creating an empty folder on the SSD to house the cache? Do I have to just use the root folder of the SSD to make use of all the available space?I just found out AE doesn't even let you use the root of a drive as the cache folder, so that can't be the problem..
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Jan 7, 2014
I have had premiere fail to open for a while now on one of my secondary PC's. This computer was setup with a network drive as its disk cache/links to projects. This is so multiple editors can work off the same RAID. Works perfectly, aside from the fact that windows somehow unlinked the network drive. Once this happened premiere fails to launch and crashes when starting the program.
I had got the network drive linked back up at one point and premiere launched again running with zero problems. Again windows messed up the network drive, and premiere again, does not work.
I need to reset the settings for premiere (the disk cache settings).
THINGS I'VE ALREADY TRIED: I already tried holding Ctrl + Shift to reset, did not work. I already tried uninstalling and reinstalling, but the settings were not removed and program keeps crashing.
I would just relink the network drive and then once premiere launches change the disk cache and never do that again, but sadly the computer will not relink to that partical drive.
I'm running windows 8, latest version of CC (just updated). I have 32gig Ram, I7 processor overclocked to 4.4GHz, Nvidia Graphics.
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Oct 6, 2012
I have Adobe Bridge CS4 for the Mac. It keeps telling me that I have not enough disk space at the cache location. What do I do?
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Apr 22, 2014
I updated my creative cloud two days ago and since then any premiere pro projects I open have had "media pending" and I've let it sit a few times to see if it will load, but it just stays the same for hours on end. I've tried uninstalling, restarting, leaving my computer open, and it just seems stuck. Related: I updated because the exporter wasn't working either.
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Feb 11, 2014
I just reconnected my harddive and opened this project to render it and now the files are not linking. I may have saved it while it was unlinking, would that prevent me from relinking the files now?
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Jul 11, 2013
How do I install the template media from premiere cc. I am up-to-date on the cloud...but when I go to the title generator all the template media is missing. How do I retrieve that?
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Dec 6, 2013
Media file in Premiere CS6 comes out at 7MB, same file and settings in CC comes out at 147 MB. I have tried, deleting saved copies, old rendered files, seems to be consistent across numerous files. IS there a fix for CC or a way to revert back to CS6?
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Jan 22, 2014
when I export a timeline to Media Encoder queue, the video renders out with no audio.I have not found a repeatable way to replicate this, but when it happens, it really blows up my workflow.
Typically I: Import a ProRes 1080 clip into a fresh timeline, and only trim down the ends. Audio and Video playback great in premiere. I then, without changing anything, export to media encoder queue in h.264 1080p OR 720p (vimeo preset).
The queue runs and bang, video file with no audio.
My extended workflow is as such - once the h.264 file has arrived in the folder (it is a watchfolder), there are presets set to create OTHER Files - wav for CD, mp3 for podcast, DVD for distro, mp4 for podcast. So, as you can see, it snowballs into a trainwreck. I would also automate/schedule the podcast postings, but obviously I can't rely on media encoder/premiere to do it's job.
I even got to point to where I reboot the machine right before each original capture begins, but the error is always in the first render out of premiere.I dropped the capture into a timeline, exported as usual, and got a bad render. Did it again, this time moving the audio down a track. Still a bad render. Rebooted the Mac, tried it all again, and finally got a working render. This is the first time it has happened TWICE in a row, and I'm getting tired of it, as these renders are fairly long.
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Mar 29, 2014
I accidentally closed the tab that showed all the media I imported and I can't find a way to bring it up.
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Feb 28, 2014
Ever since I updated to Mavericks on my Mac, Premiere Pro keeps freezing on me when I try to view file in folders through the Media Browser. I'm sure it's a Mavericks issue, but I can't reinstall all of my apps, nor do I have the time. Apple doesn't seem to respond to my questions (they get lost in there 1 million questions a day) discussion page.
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Oct 23, 2013
I've got a project which has had all it's files relocated to a different location. The first time I opened the project I sucesfully relinked everything and it ran smoothly. Now if I open the project or any previous version of it, premiere tells me that all the files are 'PROCESSING...' and show the question mark logo beside them in the media browser. (when I open the project Premiere doesn't notify me that the files are offline)
When I try to relink the files through the media browser panel they all say 'PROCESSING...', as soon as I click OK after locating the file the Apple spinning wheel of death appears and the program becomes non respondant and needs to be force quit.
I've tried opening previous versions of the project, importing the project into a new blank project and restarting the computer...nothing works!
I'm running a 13" MBP quad core i5 with most recent version of Mountain Lion (haven't updated to Mavricks as I think i'd have more problems if I did!) and the most recent version of Premiere CC.
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Mar 4, 2014
I have looked everywhere for instructions on how to export a premiere pro project and sequence, and associated media, to final cut pro on another computer. Exporting the xml does not include the media files. Therefore when my editor opens up the xml file it fails. I have a feeling I need to use Media Encoder to export the media associated with the project. Yet I cannot find any guides or instructions for how to undertake this. My editor is using FCP 7 on another computer in another place, so I need to export 8 sequences/projects *with their media* to him via the internet (dropbox) so that he can do a final edit on his machine. I would even be happy just to be able to export a working AAF since that option also hasn't worked for us.
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Aug 24, 2013
Having problems loading New Project and adding media files. Adding media ... freezing.
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Apr 8, 2014
Using a Macbook Pro, 2.6 GHz i7 8MB RAM
1) Importing 1920 x 1440 GoPro footage, .mp4, 29.97 fps : What sequence settings do I need for this media? I can't find any presets that match it. So I just pick a 1440 x 1080 sequence. What should I be doing?
2) Exporting Media quality is very poor and pixelated. I am just importing a video into a sequence and exporting about 10 seconds at a time with different export settings: H.264/Match Source, Quicktime, H.264-Blu ray with different presets. And I'm checking "USe max render quality". Every time it renders very pixelated.
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Feb 16, 2014
For the longest time if I ever tried to export or render a video longer than 5 minutes, my Premiere Pro or Media Encoder crashes. I don't know why but it is EXTREMELY irritating when attempting to make lengthened gaming videos. I have tried 15 different methods all online, to no avail. It always crashes around the 40% mark in Adobe Premiere and it isn't a corrupt project.
Technical Specifications:
OS NameMicrosoft Windows 7 Home PremiumVersion6.1.7601 Service Pack 1 Build 7601Other OS DescriptionNot AvailableOS ManufacturerMicrosoft CorporationSystem NameFRITZ-PCSystem ManufacturerMSISystem ModelMS-7821System Typex64-based PCProcessorIntel(R) Core(TM) i5-4670 CPU @ 3.40GHz, 3400 Mhz, 4 Core(s), 4 Logical Processor(s)BIOS Version/DateAmerican Megatrends Inc. V1.1, 5/3/2013SMBIOS Version2.7Windows DirectoryC:WindowsSystem DirectoryC:Windowssystem32Boot DeviceDeviceHarddiskVolume1LocaleUnited StatesHardware Abstraction LayerVersion = "6.1.7601.17514"User NameFritz-PCFritzTime ZoneEastern Standard TimeInstalled Physical Memory (RAM)8.00 GBTotal Physical Memory7.95 GBAvailable Physical Memory5.97 GBTotal Virtual Memory15.9 GBAvailable Virtual Memory12.4 GBPage File Space7.95 GBPage FileC:pagefile.sys
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Apr 23, 2014
I am not able to export any kind of media from timeline, which is using png Sequence.
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Dec 21, 2013
I have quite a few merged clips that the director wants me to export so that he can watch them elsewhere than the suite. If I export them individually within Premiere CC I have sound on the exports but if I use the queue function that opens Media Encoder they are mute of audio.....is this because they are merged clips?
is there a workaround other than doing them one at a time as there is alot of clips.
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Mar 19, 2014
When I open my project the media associated with the project shows that it is loading in the lower left hand corner of the program. It gets to about 123 files left to load and then it stops. I then have to attempt to locate all the rest of files with the Link Media tool this works for a few files and then it stops responding. What is the problem and how do I keep my project linked to its media assets?
AE dynamic linked assets
AVCHD video shot on C100
I have cleared the media cache
Media is stored on a 8TB Raid 10 NAS connected with a Gigabit router. The NAS is on my desk connected directly to my computer through the router.
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Apr 15, 2014
Having a strange issue with a 6TB OWC Mercury Elite Pro Dual. I can't get the drive to work in Media Browser in Mavericks OS-X. It shows up in Finder and if I click on "Local Drives" in Media Browser it is there but I cannot access it. I've tried connecting it via Thunderbolt and USB3 and no luck either way. Oddly enough, it works fine via USB3 on my PC. I've tried it on a MacBook Pro and a 2013 MacPro and it's a bust on both. I'm running the latest versions of Mavericks and Premiere Pro CC. What might be tripping up Media Browser or if there's a way I should reformat the drive. Currently it is Raid 0, Mac OS Extended (Journaled)).
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Jan 19, 2014
how to properly link my footage on my timeline to color corrected files from film convert. I know how to do it to each individual clip at a time, but when I select a whole folder, it always relinks the media to it's original destination and not the new destination with the color corrected files. What's the correct way to link multiple clips to new source files?
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Mar 10, 2014
How do I get media encoder to export a H264 with a .mov extenstion rather than a .mp4 extension?
Mac OS 10.8.5
Media Encoder 7.2.0
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Mar 23, 2014
I have a sequence that has some video that I wanted to edit in After Effects. I right-clicked on the video in the sequence and selected "Replace with After Effects composition" and did my editing. It shows up in the sequence as Linked Comp 5 but Premiere will not or cannot load the media. Why is this and how can I fix it? I have already closed the program and rebooted to no effect.
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Feb 4, 2014
I've run into a problem with Premiere Pro CS6. Last week, I experienced a crash while working on a project, and ever since then I have been completely unable to open ANY of my saved projects.
Whenever I now try to open any saved project - regardless of whether it contains any footage or not - Premiere immediately freezes unrecoverably. The same thing happens with newly created projects. If the project contains video footage, the 'Media Pending' preview shows on the frozen page - if there is NO video footage in the project (which would be rare, obviously), then it just freezes without the Media Pending message.
I can, however, open a previously saved project by opening Premiere, creating a NEW project and importing an old project or sequence into it. Using this method I am able to encode one video at a time. I can not use Adobe Media Encoder to queue up video sequences for encoding - Adobe Media Encoder also crashes (freezes) whenever I attempt to start the encoding queue.
Steps attempted to resolve this issue (all unsuccessful);
Uninstalled the Adobe Master Collection CS6 completely, followed by a reinstallation. No change.Uninstalled every Adobe application on the computer, then deleted every remaining Adobe directory I could find - including those contained in Program Files, Program Files (x86) and in my user profile directory. Also emptied my Media Cache folders. I also then ran the Adobe Creative Cloud Cleaner Tool and removed everything it would allow me to from CS6 and below. Followed by a reinstallation. No change.Both of the above installing back without any patches (Premiere CS6.0.0) and with patches (Premiere CS6.0.5). No change.Emptied the 'Temp' folder for my user profile. No change.
The one slightly useful thing that I have found is that if I create a new user account in Windows and open Premiere from there, everything seems to be fine - so the issue would seem to be related to my Windows user account ...
I do not want to simply eraze my current user account because it would take me ages to restore all of my preferences, applications and whatnot to their correct configuration - and there's no guarantee that the same thing wouldn't occur again (especially given that I've seem similar reports from other people, so it's not an isolated incident).
I'm running Windows 7 Pro, SP1, incidentally.
Crash details, for what it's worth:
Description:
A problem caused this program to stop interacting with Windows.
Problem signature:
Problem Event Name: AppHangB1
Application Name: Adobe Premiere Pro.exe
Application Version: 6.0.5.0
Application Timestamp: 5211d7f5
Hang Signature: 23a7
Hang Type: 0
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 2057
Additional Hang Signature 1: 23a73802a238152cdf9b7274c7d644c6
[code].....
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