Photoshop :: Why Doesn't Customer Support Understand?
Aug 8, 2009
I recently needed to reinstall windows xp. I have saved everything I needed to reinstall all my software. My photoshop CS2 is the only problem I've had. Since it was an upgrade my installation pkge is looking for a previous version. I have the serial number, original reciept, confirmation number, case number and all other materials needed including a challeng code given to me 2 years ago when I upgraded. After 3 hours and being kicked from Customer Service to Tech support over and over with a hold time of 15 minutes in between each one I was finally fed up. Each person tried the same thing. Ctrl/Shift/Dbl Click which does not work. They agree my serial number is correct, they can see my purchase from the order number on my original reciept, but not one could give me a straight answer. They all kept asking the same questions over and over but none made sense. Honestly I don't think there was a language issue either. The last one actually said I should upgrade to CS4..... how could I upgrade that if I can't even upgrade to CS2 on my computer. I have totally lost respect for the Adobe system of support. I have 3 Adobe programs and I am waiting for the day I need support on those. If anyone has any suggestions for me I'd love to hear them. They would not give me any help other than to say I must have a previous version loaded before I can load an upgrade.....NO kidding! But even though I paid and they see I paid for an upgrade in the past....they cannot come to the conclusion that the previous version would no longer be loaded on my computer.....I've upgraded...the previous one is gone. My only hope is to get ahold of a previous cracked version so I can run my paid program through with the previous installed..... that risks my computer getting malicious files on it...which is why I did the clean install in the first place......
I just installed Photoshop CS4 around a week ago and as many have already said it feels pretty sluggish compared to the CS2 that I upgraded from.
I get the message "photoshop has encountered a problem with the display driver, and has temporarily disabled GPU enhancements..." which essentially disables OpenGL and I am sure probably has some adverse effects.
I have a modern up to date computer so I don't see what the issue is. Whenever I try to enable it when I restart it tells me to either search for updated drivers or gives me the error. I hate thinking I paid all this money for something I am not getting optimal use out of.
Specs: Windows XP SP3 Directx 9.0c 4GB Ram Quad 9450 CPU Nvidia 8800GT 512MB video card (which is on their supported list) Most up to date video drivers you can get 178.24
I can not make anything in 3D. I think in CS3 it doesnt work too. But in graphic programs like MAYA and 3DS MAX i can make 3D objects and others but in Photoshop not. In Photoshop CS 4 I opened new document, with brush i wrote "Hello" and clicked on menu "3D" but there is everything disable :-/. My graphic card is "Ati Mobility Radeon XPRESS 200 series.
it allows me to save normaly, but if i want/need to change a file type, or name and i click "save as" the save as window pops up for a brief moment then disapears.and photoshop feezes. it doesnt really crash, it just freezes and i have to go into task manger to close it.
im a digital artist so my cs3 program is really important...i need it up and running again!! any help here? ive already tried ALT+Spacebar and then M to see if the window was juust off screen, but it didnt work. ><''
besides the program lagging ocassionaly with big file loads/saves everything works fine. its just this problem that keeps me from workng!
I have win XP + Adobe CS 3 Standard installed on my pc: when i open more than one photo at the same time with Photoshop CS3, the application immediately close. I have two pc with the same configuration and i have the same problem. Note that i have Adobe CS2 installed + upgrade to Adobe CS 3. If i use Photoshop CS 2 i dont have trouble.
my keyboard short cut for ctrl+ a doesn't work, for some reason. All the other keyboard shortcuts work, except for that one (At least i think so..). I read through numerous threads about why keyboard short cuts do not work. 1. they are cracked copies of photoshop, 2. they are using logitech keyboards.
But I'm not using a cracked copy, and I just upgraded my logitech drivers to the newest ones.. and the problem just started yesterday without any reason. But when I change my short cut from ctrl a to.. something else, say alt+ctrl+a. it works.. but I prefer the old ctrl A.
recommend a command line extractor, i want to fill (manually with excel vba) datas (block attributes) in cells with the DXF i have in tons of projects, everything is ready except i dont know which lines to consider in the DXF.
Example : i have once instance of a block in a file, but i read the dxf as a txt and i see it (called "plc_a_1") at 5 places in the txt, and the real x,y coordinate fits one of them, but the attributes for it are like 500,000 lines further..
i`m trying to create a repeated circle pattern using an action that i`ve created : (starting with a black circle on a white canvas)press recordduplicate layerpress ctrl Tmove pivot pointrotate circlepress enterstop recording when i press play, the action creates a new layer but no new circle is created.
I have a lot of jpgs and want to make an animated gif of them, but that doesnt work I ve read a tutorial somewhere and there it worked. But I just get an errormessage and the only files with that I can make an animated gif are gifs
When a customer asks for a logo, what do you do? What do you need to know to make it?
Do you give them a template such as:
Company Name:
Colors:
Etc:
Basically, what do you need to know to make somone a logo (or design in general) and how do you get that information? After you get the information how to you continue with the project?
I think I'm in over my head here. I did a logo for a company in Photoshop CS (it was an ad agency that contracted me so no direct contact with client). Just some text and clip art, nothing fancy. I've sent off the layered file in .psd format. Now they want .eps format. I know you can save as .eps format in photoshop, but there's lots of different options.
Preview - TIFF (1 bit/pixel) or Tiff (8 bit/pixel)
Encoding - ASCII85, ASCII or Binary. Or JPEG low medium or high.
Include Halftone Screen - yes or no Include TransferFunction - yes or no PostScript Color Management - yes or no Image Interpolation - yes or no
No clue what I need to select here. Is this dependent upon the print shop specifications? Or is there a typical EPS setting I should choose and be done with it?
I did a logo for a company in Photoshop CS (it was an ad agency that contracted me so no direct contact with client). Just some text and clip art, nothing fancy. I've sent off the layered file in .psd format. Now they want .eps format. I know you can save as .eps format in photoshop, but there's lots of different options.
Preview - TIFF (1 bit/pixel) or Tiff (8 bit/pixel)
Encoding - ASCII85, ASCII or Binary. Or JPEG low medium or high.
Include Halftone Screen - yes or no Include TransferFunction - yes or no PostScript Color Management - yes or no Image Interpolation - yes or no
what I need to select here. Is this dependent upon the print shop specifications? Or is there a typical EPS setting I should choose and be done with it?
I tried to burn a movie to my tv screen in VS Pro X4. i used 4:3 aspect ratio but when i took the DVD to view on my tv, i saw 4 black borders around the movie on my tv screen, the borders were on top, bottom and both the right and left side. I tried both 16:9 and 4:3 in VS x4 and both had the same results 4 black borders.
when i burned the same movie in VS 10 plus with 4:3 the movie fits the size of my tv screen.
why is it that VS pro X4 ultimate cant burn the movie to fit the size of my tv screen as it did in VS 10 Plus? what setting am I missing in setting in VS X4
I have adobe pselements8. When I open the program I get a box that says 'gathering customer data'. This gathering does not close and I cannot open the program.
Using CS5. I am unable to open two files supplied by our client. These two files pre-date CS6, and were made by a branch of our client in Germany. We are in North America. There are many layers of bureaucracy between us and the actual creators in Germany, so communication is impossible. Â An attempt at opening the files results in the error, "Could not complete your request because the specified color book cannot be found".However, in this case it is NOT POSSIBLE to "work with the file creator", and it is NOT POSSIBLE to use a different version of PS with the correct books. Â I have Color Manager, and I have cluttered up my CS5 installation with every likely-looking color book from Manager in the hopes that one of them would be the right one, but to no avail.So. What do I do? Surely by now Adobe has created some sort of utilty that allows PS to simply tell you WHICH color book is missing so you will know which one to go and get? No?
Every time I make a custom line (I used a dotted line a lot), once I close down Xara, the brush is no longer in my library and I have to create it all over again from scratch. Why is it not saving automatically to my library so that I don't have to keep creating the same custom line over and over again?
I've created a template that I use for customer proofs. It has the boilerplate text and three text boxes that I click in and type the "Customer's Name", "Description", and the "Date".
Is there any way of having a text box auto fill with "Today's Date" and the "File Name" with full path in a new text box that I'ld like to add?
I am currently writing a COM application that uses the Inventor 2013 APIs to open up and inspect CAD files. This utility is intented to operate on large amounts of Inventor data. I am using SilentOperation and Visibile properties to allow the automated process to run unmanned (i.e., suppressing any popups). However, there are occasions where Inventor will crash due to some corrupt data or some other system problem, which results in the CER dialog popping up.
The utility handles Inventor crashes by clearing out and restarting the session, but the CER dialog prevents this from happening until a user manually closes the window. I would like to avoid the complications of creating a monitor' that handles killing the Inventor.exe process in the event of a crash. Is there any setting - either in the application configuration or through the APIs - that would turn off the CER when Inventor crashes? I have seen solutions that disable CER for AutoCAD [URL], but I need to be able to do this in Inventor.
We have a certain customer that sends us Corel Draw files with bar codes in them and sometimes the bar codes appear as fonts when I open the files, but sometimes other files come across as bar codes. What causes the bar codes to come across as fonts on some files? Is it something the customer is doing that makes the bar codes come across as fonts?
All of the sudden I can't create a customer profile when creating a new document. Earlier I selecting the print profile. I tried opening a new document and creating a custom profile but that option is grayed out.  I created custom brushes yesterday but they don't appear today. Is that because of the profile that the brushes were created with and without that profile I won't see the brushes?Â
I would like to be able to send my customer with a link to web gallery with my first picks of the photo shooting for their selection. Â Customer would be able to select, from the web gallery their favorites. Â The service /plugin should be able to then, send me some sort of information that would allow me to automate the creation of another Collection only with their picks in LighRoom 4.
Immediately after installation of PS CS6 the application correctly detected my grafics adapter AMD HD7750 and in the PS GPU settings the grafic processing unit support was activated. Now this option is deactivated and cannot be activated any more. PS6 states that using this feature is not supported by the standard edition, what is surprising as I had installed the same edition on my notebook (with a AMD radeon HD7400M) and there it works fine, and initially it had worked on my PC, too.
On my PC the last action I can remember was to attach a second monitor to the DVI port of the onboard grafics card Intel HD4600. (my system has as well an Intel card onboard and an AMD Sapphire PCIe grafics card)The windows primary desktop is assigned to the first monitor which is connected via DVI with the AMD HD7750 card.Would you recommend to uninstall and reinstall PS CS6 on the PC or is another easier solution for this problem available ?
I upgraded to LR4.3 and CS4. When I open a raw image in CS4 from LR4.3, the image quality is horrible. A message appeared that I need camera raw plugin 7.3, however, this is not available for CS4. Is there a solution to this problem or do I need to upgrade to CS6?
