Photoshop Elements :: Missing Files That Are Found And Lost Again?
Nov 10, 2012
I have Photoshop Elements 10 that I am using with Windows XP Service Pack 3, a Pentium 4 CPU with 3 GHz, 2 GB of RAM and 48.6 GB of free disk space.
Yellow question marks continue to appear on the top left of some images in one of my catalogs even though these images have not actually been moved. The Organizer searches for the "missing file" and finds it quickly but why is it "missing"? I have gone through the albums in this catalog, completed the missing file searches on all the images so that no yellow question marks appear and when I go back to the catalog the next time I find the yellow question marks are there again! What is making the found file become lost again?
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Jun 12, 2013
I keep getting a message "New files found in your watched folder". But it shows me old files. If I say I want to download them, it tells me it cannot.
PE 11 Windows 7
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May 21, 2013
I have permanently lost the original offline photos (other computer got reformated) but thumbnails are valid. I would rather have the thumbnail than nothing.
Is there a way to extract selected thumbnails from the cache?
PS: I frequently use "Reconnect" to be confirm that I have all files but apparently offline files are ignored in that process. It used to be easy since the thumbnails were discrete but now . I learned to avoid offline files in early Photoshop Album days - but at least then I could find the thumbnails.
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Jul 25, 2013
I have recently moved a catalog from a PC to a mac (after 5+ years using PSE on a PC). I transferred (using PSE11 restore catalog process) 25,000+ photos across using the instructions from adobe and had it all working perfectly for a couple of weeks.
Recently all the photos in my catalog have become 'missing files'. The catalog is located in a custom location on the internal drive being '/users/marcus/pictures/adobe/organizer/media/media/'
pse11 now thinks location is '/volumes/public/users/marcus/pictures/adobe/organizer/media/media/'
The /volumes/ directory contains references to files on network drives (and show up under 'Shared' in finder). I have no idea how PSE11 decided to think all the files in ther catalog were on a network drive.
When I reconnect the file manually, then the program returns the error "The file exists in the catalog."
This error appears to be the one referenced here: [URL] ... being kb404560 but these are mostly windows based solutions. I have tried the suggested solutions without success on the mac
I suspect the problem occurred due to OSX's stadard process of mounting virtual drives to install new programs but this is a guess as I am new to macs. I have unmounted all recent drives
I am running OS X 10.8.4 on a late 2012 27 inch iMac 3.4GHz i7 mac with 8 GB of memory.
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Jul 7, 2013
Trying to burn album and PE won't do it. It keeps going in a search mode looking for lost or misplaced files. What can I do to get around this problem?
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Dec 12, 2013
Whenever i select a pic in organizer i allways get message "searching for missing files" when i want to fix the pic and can not get beyond this point. Tried import from card reader but the result is exactly the same.
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May 30, 2013
Not all the photos in my windows folders are appaearing in Elements 11 media view. In one case only 1 photo appears in media view but 42 appear when I press "reveal in explorer"
If I choose File|Get photos and videos I get the message "Nothing was imported" with "file already exists in catalog".If I choose "Find all missing files" I get the message "No media to be displayed"
I tried "Repair catalog" but this did not solve the problem.After searching the internet I tried renaming C:ProgramDataAdobeElements Organizer Catalogs My Catalog humb.5.cache and a new one was created (over twice the size of the original) but stll not solving the problem
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Oct 9, 2012
How do i reconnect missing files without deleting them from catalogue
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Aug 15, 2012
I have upgreaded to Elements 10 and when doing the catalog conversion many of the folders in the new catalog are missing the files(photos). When I right-click on those folders and try to add the files I can see the missing files attempting to transfer but on completion I receive this: :The files or folders selected to import did not contain any supported file types or the files are already in this folder"-BUT-the files are NOt in the folder in the catalog. They are in the folder on my computer as I am able to access them easily-They simply did not end up in the catalog's respective folders. I am using Windows XP Pro and all my Folders and Files are on an external drive and are saved there when I download the photos from my camera. I have not had this issue before--How might I get these files into the folder in the catalog?-I tried setting up a new catalog and attempted to convert again with the same results.
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Apr 20, 2013
Even though I select All Files or all the files listed as missing, or even individual files, when I click on Reconnect I get the message "No files selected". How do I get beyond this to reconnect the missing files?
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Apr 20, 2013
PSE 10 Organizer on MAC OS LION 10.7.5 - Suddenly yesterday ALL of my photos are "missing" according to Organizer. I can view all of the thumbnails, but there are yellow question marks in the upper left of each thumbnail. Click on the thumbnail and it starts searching for the missing file. I have multiple catalogs, and the same problem is showing up with them as well. Using reconnect results in a message indicating the file already exists in the catalog. The physical photo files are on the hard drive, and are viewable using the File Finder and Preview.
Properties points to the correct folder on the hard drive. Nothing has moved. I tried "fixing" and "optimizing" the catalogs, but it says no problems found and nothing changes. I tried adding new photos to the catalog using FILE>GETPHOTOS FROM> FILES OR FOLDERS. The files were added to the existing catalog, but upon viewing the new thumbnails, Organizer says they are missing also. I ran another test where I created a new catalog and added some of the same photos that are already in the other "non working" catalogs. The new catalog seems to be working fine. I have 10's of thousands of photos, all categorized the way I want them.
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May 13, 2013
I have installed the Canon camera software, Gspot and Quicktime. When I started computer next morning, it works!?
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May 25, 2013
With DSLR cameras we shoot tens of thousands of pictures a year and delete hundreds from our hard drives over time. So how do you delete hundreds of missing missing files that still exist in the catalog, which cause the "Reconnect Missing Files" screen to show? Does a setting exist to remove all missing files from the catalog?
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Feb 28, 2013
What prompts message 'photoshop elements 9 cannot start or continue because of missing files, reinstall. When attempt reinstall I have to deactivate my current software. Will this mean I have to forefit the ability to put the software onto a laptop.
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Sep 23, 2012
I have more photos ending up lost. Most I've done nothing t,o or moved since importing. I've tried the directions outlined in "help" but get the message "file not found" or "folder not found". All missing photos can be seen on my screen but I can't do anything with them. how to recover and have access to them?
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Sep 10, 2012
It is a pity the dialog of the 'reconnect missing files' can list the missing files in a small window, but there is no option to export the list with full paths as a text file.
Knowing that the list is saved somewhere (probably in the catalog folder) I have searched if I could find how the information about missing files is stored in the Organizer. Natural candidates like the catalog.psexxdb and thumbs.5.cache sqlite databases did not show anything showing they stored the information.
So, I had a look at the thumbs.5.cache, which is interesting. It shows that two sizes of thumbnails are stored there, and that the criteria for matching are date taken and file size.
Now, I compared an optimized version of that file with a reconstructed one (I deleted the cache file).
Interestingly, you can see which media_id still have the matching criteria. I conclude that the other media_id are the missing files...
If Photodrawken is looking at this post : Could you check this supposition and see if a sqlite query could extract the list of the missing media?
It will be interesting to see if the next PSE version has a better handling of missing files... Seems that LR handles that problem much better.
Edit: The 'status' field in the thumbnail_info_table of the thumbs.5.cache database seems to be set at '2' for missing files.
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Apr 16, 2013
I work with photos that I put on desktop. I open them with preview, make a copy, and paste them into other software. When I am through with them and don't want to use them again, I usually move them from the desktop to the trash....that's when I get the (?)(missing file) notation on my photo in organizer. Is there a way to remove them from the desktop without moving them to the trash. Using macbookpro os x 10.6.8
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Oct 9, 2012
How do I reconnect missing files without deleting them from catalog?
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Oct 23, 2013
I have been running PSE 10 for a while with my Canon 60D, windows 7 and I have never had an issue with importing CR2 files to my organizer. Now all of the sudden they will no longer show up in the organizer or rather there is the icon with a question mark, and the "mssing file" error. When I use the downloader from my card reader I can see them in the preview screen, but when the downloader is done and the files are in the organizer, get nothing but the aforementioned icons.
I installed to the DNG converter as suggested, but that did nothing as well. So, I finally gave up, purchased PSE 12, installed it and guess what, still no luck. I have updated the RAW converter to the latest version and as near as I can tell I have done everything suggested. Like I said earlier, I can see the pictures clearly in the adobe downloader when I import the files from my memory card and I can open the pics fine in the Canon software, I can even open the picture in the Editor if I go through the editor; but I can't do anything with the picture in the Organizer.
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Jan 2, 2013
I have moved a catalog of 150'000 pictures (with associated pictures) to from an iMac to a new Macbook Pro. I used (in Elements 11, same version on the old system) "reconnect missing files" to update the path to the new location. Most files did reconnect perfectly. However, some of them cannot be reconnected. The message I get is
"The files cannot be reconneceted because the file already exists".
The reality is that the same file does not exist. Only an identical named file in a completely separate directory path form another year is present (I use more than one camera and the filenames start all at DSCN001.jpg). How can I fix this, otherwise I cannot complete the transfer of the library.
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Dec 8, 2013
Organizer starts searching for missing files. files that i have deleted, and the programme just keep on forever searching for those already deleted files. When i try to turn off that function, the organizer just stops. Running the program on Imac 2010.
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Mar 17, 2013
My main user folder on the iMac is set to be shared (read/write, including all enclosed files) with my MacBook Pro. The job is a series of one-page InDesign files (they are newspaper advertisements). The IDD files contain a series of Illustrator files with linked PSD files.The idea is that we can both work on the .idd and .ai files in the same folder at the same time.
It's all working fine EXCEPT that whenever an .ai file is opened on the MacBook, Illustrator doesn't know where the linked PSD files are. We can update the link, but when the .ai file is then opened on the iMac and saved, the same thing happens the next time it is opened on the Macbook.
I don't want to embed the PSD files into the .ai files as sometimes I have to modify them and they can be linked to up to 20 .ai files.
G5 iMac OSX 10.7.5 / Macbook Pro OSX 10.8.2 / networked via FireWire cable / file sharing on, laptop user has Administrator status, all files are read/write, permissions include all enclosed files / CS6
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Oct 26, 2012
I've been using GIMP for a large image file over the last few weeks. It has many layers, and the file size itself is 1.3 G. The program has crashed a number of times while working on the image, though I have never had any problem with loss of data.
I opened it today to find that only a few of the layers within the image are there. I'm missing the bulk of the file. None of the layers are hidden.
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Mar 23, 2013
I have had some difficulty getting into the Elementsuser web site, I have tried on different browsers and different lap tops, on one I get "Elemetsuser would not load" on the other I get "Page cannot be found".
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Jan 21, 2011
My layers dock has gone missing. According to the list in my 'Windows' tab, it claims to be open. I have looked all over the screen. I have switched on and off again etc. I have even deliberately thrown other docks off the screen to see if they come back to normal screen area if I close and reopen Gimp- and they do. so it isn't lost off screen.
I have unistalled and re-insalled and it has not come back.
1. Go to Windows>recently closed docks - Mine says 'empty'
2. File>create docks - I don't have this option- mine choices are 'new', 'create', 'open', 'open as layers', ''open location', 'open recent'... then a few which pertain to having an image open that you're working on... then 'quit'.
3. I went to Youtube and the tutorials on how to make your Gimp like Photoshop and how to get back closed windows also haven't worked.
I'm on Gimp 2.6.
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Feb 23, 2014
After I upgraded to Windows 8.1, PSE 11 no longer finds my IOGEAR GFR209 card reader with an SDHC card in it when I try to import pictures - with Windows 8 I had no problems. I get the message "Device Not Found" in Photo Downloader when I go: Organizer > File > Get Photos and Videos > From Camera or Card Reader. I tried doing a "Refresh List" but it made no difference.
I can though, see the reader, SDHC card and all its image files in Windows File Explorer, so my PC is recognizing the device. I also tried re-insalling PSE 11 and then updating it by going Help > Updates ... but it made no difference.
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Jan 3, 2013
In photoshop elements 11, 4 people have vanished from the "All people" view. The actual photos are still tagged with their names, but I can't use the feature to see all photos with a particular person as they are neither in the "all people" view, nor the list of people tags. It so happens that these 4 names were previously used as tags in my previous version of Elements 7.
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Dec 3, 2013
We have Elements 6.0 and cannot access the organizer. A pop-up says "The default catalog could not be found please open or create a different catalog. Thne another pop-up appears with the title catalog manager. FYI: we recently downloaded adobe flash, can that cause problems?
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Sep 6, 2012
Using: CS6, Win7
After an external backup drive had its partition deleted we used recovery software to get as many files back as possible. It sorted the files by types but gave them all numbers for names. Using bridge to preview the illustrator files, most show a thumbnail, some just a small illustrator icon. When I try to open the files, some open no problems.
Some of the files are collections of vector art (multiple clipart in one file). In the preview that Bridge shows, the file is complete and all art is there. When I try to open some of these files, I get error messages like:
"Can't open the illustration. The illustration contains an illegal operand.
##.####.##
%##.####.####.###.....etc."
And when I click "OK" the file is either missing some of the artwork or it is completely blank. How does the preview show the complete file and when opened it's either missing elements or blank?
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Oct 5, 2010
I just checked my flash animation swf files and they are all showing as unlinked. When I try to relink it doesn't work. The swf files don't show up as an option in VS although I can find them during a search of the computer program files. I also keep getting this message to insert the smart sound cd what ever that is. While trying to relink I have now deleted two of them. How can I get them working and recover the two I lost?
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Sep 14, 2013
The default catalog could not be found. Please open or create a new one. I haven't been able to use my program for a while now. Keep getting this error.
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