Photoshop :: Cross-Platform Upgrade Failed.
Jan 9, 2009
Today i called into adobe to preform a cross-upgrade from my windows Photoshop Cs3 to mac Photoshop Cs4. All this together would cost 200$. I gave them my serial number twice, they repeated it back to me and everything was correct. But they said they could not find the serial number in the system. My parents bought it on a website from Canada 2 years ago so we no longer have the receipts. I say this because they said they would need proof then i could go ahead and start the process. Is there another way of prooving i purchased it or something else i can do?
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Sep 18, 2013
I have ancient Mac photoshop and pagemaker files. i need best cross platform product for windows that can access these files. adobe photoshop is my primary concern. I understand the indesign cs2 will import old school mac photoshop 6.0.x but is not compatible with windows 7 ..
So in summary, need to determine which Windows 7 x64 version of Indesign CSxx will still open archaic Mac Adobe files (layouts, EPS, etc). Or is there a similar product that must be obtained. I prefer to stick to Adobe products
Also, if you know what I should obtain, does this product have a trial download option that I can test functionality before purchase?
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Jul 11, 2012
I have an computer that suddenly can only open an .PDF file in Acrobat, and not in Illustrator. We have art files that are in PDF format, and Purchase Orders that are in PDF format. We would just drag the icon over the software we wished to open the file. In this case Illustrator for the art file and Acrobat for the P.O. As of today, PDF's only open with Acrobat and that's it. I know it's probably a setting I'm forgetting.
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Oct 2, 2012
I keep getting; "A cross part association has failed".
*I got a sheet metal part fixed by jletcher, got it in to the assembly (1), updated the associations and that worked fine.
*I then opened the assembly (2) that contains the assembly (1) and fixed the "cross part associations" this file seems to work after save and reopen.
So, when I open the MAIN assembly it complains about the same stuff. I have fixed it But as soon as i close the files for the day it complains about it again the next day. This seems to go on and on
I have created some some parts in the assembly (2) and projected a few edges to be able to create these parts.
Inventor 2012 Pro 64-Bit
Win 7 Pro
RAM 16 GB
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Jul 15, 2013
I've used Windows based computers for the last 8 years and recently switched to a new Macbook Pro. I own a copy of Adobe CS4 Web Premium, which I purchased back in 2008. I've also previously purchased a license for Adobe Photoshop CS3, and Dreamweaver CS3 back in 2007.
I've now changed over to a Mac, and lo and behold, after calling Adobe Technical Support, they won't let me cross-grade / switch platforms for my CS4 to Mac. I am incredibly saddenned and upset considering I've spent around $3000 for these products already. They also told me that I can't even pay a fee to switchover my product to the newest CS6 edition and move it to my Mac platform. What type of business does not allow you to pay a fee to change over?
I have decided not to go ahead with purchasing the Cloud monthly registration. So my only option left seems to be to sell my current windows based web premium license, and then purchase the newest CS6 web premium license for Mac.
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Jan 22, 2013
Power Mac G5 crashed, we could not afford another, and he had just purchased CS5. So we could only afford the IMac now, we again needed to upgrade to CS6. The install alows you to use it on two computers, a computer and laptop.We tried explaining to the sales people when he finally got through, that we need an install for just a Windows laptop, we can not afford another Mac, we need a laptop for him in bed, if he will be able to do anything, he wants to work on his art.
They, Photoshop, were very unsimpethtic, we just purchased an upgrade for CS6, because of the IMac, yet, now we can not install and use our second choice on a Windows platform. Again, we would need to pay full upgrade price again. Yet, he only has it installed on Imac, they told him he would have to de-actiate it, WE KEEP COPIES ON A EXFAT32 harddrive too, and Mac, to share and show clients.
The people of Photoshop did not even care he is dying, literally, slowly,,, but he is keeping positive that all will be well, and survive.Timothy and Marcia Cannon we will no longer be a customer for Adobe.
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Aug 5, 2013
I have Photoshop CS6 extended for windows and I want to switch platform to mac, can I do this without upgrading to the new Photoshop CC?
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Sep 25, 2012
It had been working fine up until today. I have not made any changes or updates with my computer. It is version CS4, I am on Mac 10.5.8
I tried de-installing and re-installing, did the 11.1 update, still won't open. It crashes before the photoshop template even appears.
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Apr 6, 2011
I am trying to annotate a floor plan to show the location/orientation of section, elevation and detail drawings. The labels must also indicate the appropriate drawing cross reference. (basically a circle with a arrow, text inside circle showing drawing cross reference). My question is - is there an automated way/library to insert such labels or do I have to create each of them from individual elements and make a block?
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Nov 21, 2002
Are brush sets platform dependant?
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Mar 7, 2014
I have PSE12 installed on pc but have switched to Mac book Pro retina and want to change platform. How can this be done?
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Mar 15, 2012
Have CS3 photoshop on Windows 7 platform that crashes when loading jpg from email. It installs fine and then on several occassions when opening an email photo, it will freeze and gives message Licensing for this product has stopped working You cannot use this product at this time and must remove and install again
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Jun 21, 2013
Been working on a project moving files from Light room 4 to Photoshop CS6 for final edits and experiencing recent files crashing PS CS6 when using the smart sharpen filter. I've processed hundreds of files in CS6 and never had this issue till lately. All other filters work fine, including other sharpen options, it's just the smart sharpen interface.
I over-installed/re-installed Photoshop CS6 thinking a driver might have corrupted for that filter, then installed all available upgrades but the problem persists. I can't figure it out, and it's a problem - I use smart sharpen a lot for final output. Am I overlooking something simple? Or, do I need to just uninstall PS CS6 and do a total re-install or is there another option?
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Jun 17, 2013
restore the the ability of Photoshop to open with a preview on windows machines. That is; a single click on a file from within Photoshop gives a small preview image to tell you what it is you are opening. This is crucial to professional photographers in the industry working quickly with lots of images as I do in the medical/scientific photography field.
Every other version of Photoshop has had this feature and I can tell you a lot of power users like myself are not using CS6 just because a single click doesn't preview what you are opening. My company just spent $10,000 upgrading six machines and no-one is using CS6 for work - they are sticking with CS5. CS6 is only good for 'playing around' with photos, if production is key, then to save time, we need to see what we are opening on a single click - it's a no brainer! Check the forums to see this that is true, and if you are reading this and agree with me, write and tell adobe to fix this - pronto!
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Jun 27, 2013
CC Applications PS, Illustrator, Adobe Acrobat Pro will not launch in newly installed Mountain Lion OS on Imac Platform. Attempts to launch and run CC applications results in Configuration Error: 213:5. Further, On board PS and Lightroom applications fail to Launch. CS5.1 install CD (DVD) ejects and will not install. The installed CS5.1 Photoshop failed. Attempted downloads. No luck still could not launch. Attempted to re-install from Adobe installation Disc ...Disc is ejected after 3 or 4 minutes.
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Jul 18, 2013
Do I need to re-purchase/recreate the presets?
If it is possible, how do I go about it?
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Jun 20, 2013
I am a long time user of LR and have the standalone LR4.4 on my Laptop and destop. I have just registered on the cloud for the full pacage and cannot download the LR5 from the cloud as a message comes up saying words to the effect. This platform does not support LR5.
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Mar 22, 2011
Will 3D Studio Max/AutoDesk provide a path to the web? Is Scaleform that plan?
AutoDesk has concentrated on high-end cinematic and gaming markets, leaving lowly web productions to Swift 3D, Papervision and Away3D. I've looking for Autodesk's response for years. In my opinion it's Time to piggy back on the soon to be released Flash Player 11 3D Plug-in. Flash has a 99% web penetration and multi-platform delivery system (save the Iphone). But beyond the Flash Player 11 3D support, Autodesk needs to respond to Adobe.
Flash Player 11 codename Molehill has 3D baked in. This will give a 3D interface on multiple platforms. BTW, Adobe is also plunging into 3D, in it's graphics programs, e.g. photoshop - OK not the same I know. However, I can understand why AutoDesk wouldn't want to play with Adobe. Adobe has begun to seriously compete with other AutoDesk arena's (film editing).
But if AutoDesk has decided to not play on the web, or try to create a competing plug-in they’re making a strategic mistake. If you don't play you can't win. A competing plugin will never get the penetration -- just ask Unity3D. Which leaves working with Adobe. Which is kind of like practicing on the apposing team’s field. Waiting any further for hardware or HTML5 and SVG is just not smart.
Is there any news on porting Max content to SVG? I know Unity3D is porting their tool set. I read Unreal is also porting its engine.
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Jun 24, 2010
I need to design a platform (total load 5 ton) that needs to be pulled up and lowered with one hydraulic cylinder that operates a cable system. The cable needs to go via wheels and other things to get in the corner of the platform. (I hope you can visualize what i mean with this task)
I wonder if there is a way to simulate cables (or ropes) in Inventor. And if so how can i do it.
I have Autodesk Inventor 2011 Simulation.
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Feb 26, 2009
I just tried to update to 11.01. PS was open the first time, but was closed after the download started the second time. Only my email app-Eudora was open both times.
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Jun 28, 2008
I have Adobe Photoshop(cs3 suite). Now, i have opened this on my laptop before(Dell latitude D600). All i did was load avast anti-virus and spybot. Now when i click on photo shop it say,
"Executable 'C:/program files/adobe/adobe photoshop CS3/photoshop.exe' had the following unrecoverable error:failed to load C:/program files/adobe/adobe photoshop CS3/photoshop.exe"
Anyone have an idea on how to fix this problem?
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Aug 27, 2008
why I cannot install Photoshop CS3 after upgrading my OS to Vista SP1.
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Dec 1, 2012
i get this really weird bug when i try to install photoshop cs6
PDapp here [URL]
I tried to remove an old version with Revo uninstaller, and when trying to install that one after, it just did that
Theres the error, in Danish though, but it says:"An error occurred the installationsprogram could not be initialized, Download Adobe support advisor to register the problem"
The problem is, i have downloaded it, but it does not fix it..
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Oct 25, 2012
I had to get a new hard drive on my Mac and I backed everything up and reinstalled it all when I got it back. Photoshop is the only thing not working now. I try to open it and get this message:
Could not initizlize Photoshop failed to initialize cooltype. I've read and read and tried everything is could on this[URL]... and I also uninstalled and reinstalled it twice and still I get this message.
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May 7, 2012
When I try to open a raw (NEF) image from my Nokon D800, I get an error box titled "Photoshop cannot open this file". I looked for updates after installing CS6 but none were found. What's the deal? I read that the D800 was supported in the CS6 release.
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Jan 19, 2013
i download photoshop but then when i was installing the program, the installer failed to initialize. I downloud Adobe support advisor but it did not find any problem.
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Jun 24, 2013
Photoshop CS6 has suddenly failed to launch. The window (tabs, icons) open for about 3 seconds, then quits, and I get the typical error message saying that Photoshop has unexpectedly quit I'm on OS 10.6.8.
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Jul 8, 2013
When I try and sync my application settings, I always get an error message saying 'sync settings failed - can't connect to creative cloud'. However, I am signed in to the creative cloud application manager (sitting in my task bar, saying I am signed in) and there is nothing wrong with my internet connection. Why can't my photoshop sync my settings?
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Oct 2, 2013
Since I upgraded to CC my PS6 update has repeatedly failed. Why?
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Apr 1, 2012
When any of the brush sizes reaches a certain limit the edges failed to display and you can't see the complete circle of the brush. This occurred after I checked to allow Open GL Drawing in the preferences but after I unchecked it the problem persisted. I updated my driver (NVidia GForce 6800) to no avail. The brushes have been displaying fine for the last year with the same driver.
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Apr 19, 2007
I was using the Beta program and, when CS3 full became available, I uninstalled it. Only after I'd uninstalled it and tried installing the full version did I realise I hadn't deactivated the beta.
I received message about Component Install Failed on 2 items (CS3 and Shared Components).
I uninstalled the parts of the full version which were successfully installed (Bridge, Toolkit, Device Central and StockPhotos) and followed the instructions to manually remove CS3 (I also scoured the registry to remove any references to any installed Adobe products, searched my PC for any references to Adobe and ran a few registry scrubbing programs) - I tried to install CS3 full again with the intention of deactivating it then uninstalling it but no success - I received the same errors as before.
I also just ran the new Windows CS3Clean script at Level 2 and it has not resolved the problem.
I've even manually searched for "cache.db" and "caps.db" files as someone in the Labs forum suggested that could be the file which holds the "activate" info for the beta.
I installed what I could of CS3 beta (Bridge, Toolkit, StockPhotos and Device Central) and tried to see if they had the option to "Deactivate" but I couldn't find them - is the "Deactivate" option only available from Photoshop?
unable to install the CS3 full version due to CS3 Beta previous installation and cannot reinstalled CS3 Beta to deactivate because it also detects the CS3 full version installation attempt.
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