Photoshop :: Application Frame Stuck Below Screen Bottom In CS6?

Mar 26, 2013

After connecting to a flat screen TV for a presentation yesterday, the Photoshop CS6 application frame I was working on suddenly had the bottom edge below the screen on my MacBook Pro.

I can uncheck Application Frame in Window to free up the project, but with it checked I cannot find a way to reach the bottom of the frame and the scale input control. Also cannot reach the lower layers in the layer menu.

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This problem began for me after installing the PSCS6 beta. I started getting a popup saying "Adobe Application Manager is missing or damaged" and advising me to download and reinstall AAM. I did that, with no result. The responses from Adobe ("you must have a bad installer"). I was able to leave the beta as it was and use PSCS5.

Fast forward: PSCS6 is released and I purchase and try to install the upgrade, which won't install with the beta present. The Beta uninstaller won't run because of the AAM error. I laboriously search and delete all files related to the beta.PSCS6 release version installs, but when it starts I get a popup witht the same message about AAM. I have spent over 12 hours in chat with Adobe support with only negative results. Not only have they not fixed the problem -- they have managed to propagate it to my PSCS5 installation -- which they subsequently deleted.

As part of attempting to diagnose I have tried the PSCS6 unistaller, which fails with the same error; used the CS cleaner tool and reinstalled -- same problem; verified permissions and file ssytem on my system drive; tried removing CS6 and reinstalling from a new, clean admin account -- same AAM error.

I am at my wits' end with this. I have NO working verion of photoshop (big problem for a photographer/designer), NO confidence in Adobe support (most of the 12 hours was watching them try the same things we had done several times before), and how to fix this short of stripping my Mac back to the metal and reinstalling everything.

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