Lightroom :: How To Repair Damaged ARW Files
Mar 7, 2012
I got this message importing to LR4:
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The files appear to be unsupported or damaged. (2)
DSC01351.ARW
DSC01352.ARW
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Actually there are 41 files with this message. They happened on one day; all other days the files had no problem, so I don't think it is a card error. Every day I back up the card twice before deleting files for the next day. All copies have the error problem for that one day. I'm using a Sony a580. On the day in question, the playback function worked and I could see the photos I had taken.
There is lots of software for recovering deleted files, but that's not the problem. I need to fix damage, and although I wouldn't mind paying, I can't find any programs that give you even a hint that they will work without the money down first.
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Jun 11, 2013
caused by a flood in my location (Bavaria/Germany), I have many damaged photos, which where stored in cellar, which was flooded. The photos are dirty and wet, but they can be cleaned and dehumidified. Many photos have now areas with ruined colors and "fire blizzards" on it. can I prepare damaged photos with Photoshop elements (8, 9 or 11) in that way, that I get back a good picture?
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Mar 21, 2011
I am attempting to clean up/repair a damaged wedding photo to be displayed at a funeral. The photo (about 70 years old) has been crumpled or folded over the years. I have scanned it into the computer and have tried to use the clone tool to remove the fold lines. At a magnification of 200 or less, the clone tools works fine. However, I need to work at about 2000 magnification to remove lines from the bride's face and hair and veil. I cannot seem to get the tool to function at all at this mag. It will give me the dotted line and then change to the arrows but you cannot move ANYTHING.
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Sep 6, 2013
Why do my .JPG files "appear to be unsupported or damaged" in LR 4? I've never had this isssue before, just (attempting) to import files from my snycomatic folder (taken with my iphone). I've been doing it exactly the same as usual, but this time when I attempt it I get "the files appear to be unsupported or damaged."
All are jpeg files, all open in finder just fine, and it did allow 8 of the 30 some odd pictures to be imported? preview image(s) were unavailable in the thumbnails, though the ones that worked were visable.
I did double check and the folder permissions are all fine and I seem to be able to import other files from other folders with no issues.Running Lightroom 4.4 & OSX10.7.5 on a Mbpro.
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Mar 27, 2014
I can drag these same pictures to Lightroom and work on them but I can't import them for catalog. They preview in any viewer but I can't import for catalog.
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Jun 6, 2013
I'm synchronizing my LR files with my Hard Drive files. I get an Import Results page that says: Some import operations were not performed. The files appear to be unsupported or damaged. It then lists the files that could not be imported. When I look at the files, some are .CR2 (Canon RAW) files, some are .TIF files, and some are .PSD files.
I don't know when the problem originated, but I was able to open them earlier. There are hundreds of files that cannot be read.
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May 19, 2010
Suddenly I could not open one of the file. It is not so big file (120kB) How can I fix it?
The alart appears when I tried to open it.
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Sep 30, 2012
I recorded a 37min. mp4 video, with my tablet Asus Infinity, on 720p resolution. The first 10 minutes are ok but the last 20min. are out of sync.
There is any possibility to repair the delay of the sound with Corel Video Studio X5?
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Sep 27, 2011
I downloaded the free trial of the VideoStudio Pro X4 a month ago and was so impressed that I went out and bought it! Then, after downloading SP!, it encountered a problem and stopped working. It was just a matter of restarting the application but it happened more and more over the weekend, meaning I lost work which I hadn’t saved. So I decided to uninstall the free trial version and install from the disk and it worked fine for a while but I then got a problem with my security program. Not sure whether it was due to the Corel installation or just coincidence.I did a system restore to fix the problem with the security program and since then I have been unable to access VideoStudio and get the message: Error 4: Corel VideoStudio files have been damaged or modified. Please reinstall your original source. But when I try I get the message: “Setup.xml could not be loaded. This may indicate that the file is corrupt”.
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Mar 15, 2013
I am getting “Error: 4 – Corel VideoStudio files have been damaged or modified. Please reinstall your original source.” with VS Pro X6 trial download. Install runs normally. But when I try to run the software, I get the above error immediately.
Things I have tried:
- Uninstalled from control panel, followed by cleanup tool (VSX4_Cleanup. Is there a more recent version for X5 or X6 ?)
- Deleted the Setup Files folder “Corel VideoStudio Pro X6 Setup Files”, and cleared TEMP files. Rebooted
- Downloaded installer again and repeated install. Rebooted. Tried to run. Same Error
- Confirmed “Protexis Licensing V2” service is running
- No prior version of the software was ever installed on this system
- Running Win 7 Pro x64 SP1. Thinkpad T420 with integrated graphics.
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Jun 10, 2013
I use Adobe Lightroom 4.3 64bit and am having problem with a corrupt catalog. The catalog contains a couple years of exposures with approx 87,000 photographs. I am running LR on Win 7 with quad core CPU and 10Mb RAM. I have used Lightroom for couple years and only problems I had experienced have been intermittent performance issues with LR. The years of photographs are in RAW format with editing in Develop module.
I was using Lightroom 4.3 and it froze the computer while using develop module. I had to power off to reboot and LR catalog was corrupted. I reverted to the LR backup (I back up daily). After importing photographs, LR once again froze the computer during Develop work. And, another backup was corrupted.
I went ahead and upgraded to LR 4.4 in hope that this will improve the situation. I ran chkdsk and other system utilities as well.I need Adobe to repair this corrupt catalog so I don;t keep wasting my time.
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Jan 7, 2012
I am using Lightroom 3.4.1 and Windows 7. Upon shutting Lightroom down I got a message that Lightroom was unable to backup my catalog until it was repaired. When I reopened Lightroom it gave me the option to repair the catalog. The repair was "successful" and Lightroom opened as usual. However, the history panel of every single picture is blank BUT the pictures did retain my Lightroom changes. How to get that back? I do have a catalog backup but it does not include the work I just finished as I was shutting down Lightroom. I also have all my RAW files as well as their sidecar files.
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Jul 22, 2013
I received the following message after my computer went into hibernation/sleep mode before finishing to complete an import of images.Once I click on "Show in Finder" I see there is a .lock file as seen here:
I have tried deleting this file (trashing it on my MAC OS 10.8.4) but each time I try to open I get the same message and the .lock file reappears. I did not back-up my catalog so I only have my Lightroom 3 catalog to restore from.
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Apr 4, 2013
I have a student with images that wont open. A warning appears that Adobe Photoshop data appears to be damaged. Unexpected end of profile.
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Jun 4, 2013
LR3 froze while trying to delete some images. Windows message - LR3 is not responding, Will look for a solution. Close window, I re-downloaded and twice tried to repair, I removed and re-installed. Same result.
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Mar 18, 2013
I can start LR : but it gives immedidately the screen : unexpected error opening catalog, when I choose 'choose a different catalog' : he aks me to select a recent catalog to open, but this doesn't work en I neither can check the integrity of the catalog. Is there any possibility to do a repair of the program without losing my material from before ? When I search .ircat I can' t find any files.
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Dec 3, 2011
How to try to retrieve a corrupt lrcat file. My lrcat file AND its backup are BOTH corrupt, and will not open. They are visible. I have an iMac, OS 10.6, LR 3.3, just upgraded to 3.5 today when I started having trouble accessing LR. I've been away for 6 weeks, but the rest of the computer works fine. There have been almost no changes/writes done to the HD since my last LR backup (and idiotic deletion of additional b.u. catalogs that were only a couple of months old. A trial version of Data Rescue II found erased files on my HD from years ago but it does not find those older LR b.u. erased files.)
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Apr 12, 2013
CS6 illustrator and photoshop not allowing me to open documents due to different reasons...damaged files, badly formatted, not compatible etc. However, these files were all created on the same computer and program therefore should be compatible. Is there a way for me to fix these files/prevent this from happening in the future?
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Dec 16, 2012
LR version - 4.2
OS - OS X 10.8.2
I've just moved to a new computer and also I've just started using LR4. Since moving I've had a few of my imported images display the 'The image appears to be damaged' message when in develop mode.
The image appears undamaged and I can edit and export without issue, if I copy the image on disk the copy will also cause the message to appear however when I copy the image to another computer (running Windows 7 and LR 3.3) and that doesn't report the image as damaged.
I'm not too sure what causes LR to report the image as damaged also I don't know why the image would appear damaged on one computer and not on another.
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Sep 10, 2012
My catalog is damaged after the power of my hard disk suddenly turned off.
I was importing my images to my catalog when the power was switched off. This caused an error in LR3.
And now I can't open the catalog anymore. I already created a new one and tried to import the damaged catalog into it but this didn't worked.
My images are still ok. All I want to recover are my tags and my collections as I had spent quick some into it.
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May 3, 2012
I get message in Lightroom when exporting the raw file. "The file appears to be unsupported or damaged (1)"
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Nov 3, 2013
Mac Powerbook Pro 10.9, Lightroom 5.2. All my files now indicate, "The file appears to be unsupported or damaged."
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Sep 3, 2013
I just came back from a long trip out west and almost all (a very few do open) .nef images in Lightroom 5 64bit give me the "unsupported or damaged" message.
I imported the files using Picasa and can view them just fine on there and can see the EXIF data.A lot of searching online led me to try converting the files to .DNG using the DNG converter 8.1 but I get the same "unsupported or damaged" message.
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Feb 9, 2014
I had a blue screen while working with Lightroom and now I can not open catalog. I got this window: recover data from the directory? Option "Import from another catalog" also does not work.
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Mar 15, 2013
A drive I kept my photos on corrupted and some of my folders of photos went missing.
I have a reasonable sized preview, I can go in and look at the image, the only difference is I can't zoom in to 1:1. I want to export the preview image from lightroom, its still better than losing the whole image.
Is there anyway to do that? the usual export throws a missing file alert.
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Oct 17, 2013
I have several raw images that were imported directly from the memory card into LR5 as DNG files. They look fine in the Library mode - both in Grid and Loupe view, but when they are opened into the Develop module they have gray and pink boxes as if information is missing and I get an error message saying "image appears to be damaged".
Is it really damaged or is there a way to resolve this? When I look at the file itself through Finder it shows the damage, so I'm thinking it's damaged but somehow the previews aren't?
Just want to understand before I import again or start editing only to lose more pictures. Is it a bug?
We recently installed extra RAM only to find out it wasn't compatible with the Mac. We have the correct RAM in there now, but I don't know if I should uninstall and reinstall LR5 or if it should now be fine with the new RAM or if it's totally unrelated to the RAM.
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Nov 14, 2013
I've got a catalog that work fine in LR4.4, but when I try to upgrade them to LR5 I get the error, "Lightroom couldn't update the format of its catalog file because the file appears to be damaged." The catalogs aren't damaged as they work perfectly in LR4.4. I urgently need to update them to a new mac with LR5.
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Aug 14, 2013
I want to do a Repair Installation of PS CS5. Both 32 and 64 bit versions of PS are installed on my Win 7 64bit machine, but the names of neither version appear in the 'Programs & Features' section of the Control Panel. What should I do?
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Sep 15, 2012
I have a photo of a puppy, where just the top of the head where the hair is, is cut off - out of the camera shot. When using the quick selection tool and placing this image on a new background, the top therefore has a flat line at top. Which is the best feature to try to replace what was cut off in that original photo (shown below) ? Would that be the content aware patch tool? Or would you just use the paintbrush to try to paint it in? With all the subtle colors, that is difficult.
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Nov 23, 2012
i was running a trial version of X6 before i purchased - got to a few days left and had a few issues where i was able to run the programme, but had to open it, then press ESC before i could do anything..Now - a few days later, and the trial is now expired - i am unable to do anything - i cant sign up, purchase the software, uninstal, modify or repair it!!
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Sep 6, 2008
How do I repair or re-load Photoshop CS3 in the Master Collection? The program is acting funny after several shutdowns, the preferences have been reset...and it still is behaving badly.
I usually just un-install and re-install Photoshop occasionally to get rid of hard gremlins...but...I am concerned with Master Collection. I spent weeks trying to install the original package...and the only way I could get it to install sanely was to wipe my disk to a clean windows install and then do the Master Suite First...otherwise the install would fail after an hour of loading in.
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