Photoshop :: Deactivation Denied. Error Code: 194:1

Jul 27, 2009

Upgraded my BIOS to the latest version and my mirrored raid freaked out.  So, I have to resetup my raid, reformat my drives, and reinstall windows.  During my "closing up" of my current windows install (backup any other data, deactivate software, etc), Photoshop's deactivation software is giving me: Deactivation denied.Click this link for help troubleshooting deactivation problem. Error code: 194:1 For the record I've only previously deactivated this particular piece of software once in the past, and this is the only machine that it's installed on.  I can't do anything with my machine until I get this deactivated and after being on hold with adobe customer service for near a half an hour, I feel like I'm getting no where. 

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Photoshop :: Deactivation Denied!

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I'm not talking about the "deactivate" menu being greyed out or anything. I can select it and then tick the checkbox to erase my serial-number, but when clicking on "Deactivate" and answering with "Yes", it takes about 2-3 seconds before I get a "Deactivation denied" message. I tried to call Adobe Support, but the woman I got on the phone was completely useless. She didn't understand what I wanted to do, and wanted to provide me with new activation details. I explained to her three times why that wouldn't work and she simply skipped ahead to the next useless response in her database. Here is what I'm trying to do: 1) Deactivate the entire CS4 Master Suite.2) Make a backup of the my HD3) Clean-install Windows 7 RC (can't upgrade from Vista Business)4) Install and activate CS4 Master Suite on Windows 7. If that works (including my other important software) then I would continue using that machine until Windows 7 final is released in October and then I would need to repeat steps 1-4 again (you can't upgrade the RC to the full version). If that doesn't work (or one of my important programs doesn't work) then I would use the back-up and re-activate CS4. Why is there a limit for deactivations? I've activated/deactivated this serial number perhaps 2-3 times. Since I always deactivate before activating a new computer,

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