I am trying to import an HD video file into Photoshop CS4 and I am getting a white screen.
The timeline shows the clip and is at the correct length, but no image is appearing.
The file is an .avi file.
Any ideas?
I have an ATI 4850 video card.
I tried to open the file(.avi) normally - got a white screen. Tried to import as layers - all white. I mean, the layers are there, but they`re all blank.
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things ive tried:
1. reinstalling: ver10 of disk does this as well as 10.1 update
2. delete preferences: from docs and settings as well as thru Photoshop
3. cache purge
4. yelling
5. change scratch disk: i have 3 internal drives
6. memory test
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Problem signature:
Problem Event Name: APPCRASH
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[code]...
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