Photoshop :: Where Can I Report An Error In Photoshop To Adobe?
Jan 24, 2006
In version 7 of PS/Win I discovered an error which I have tried to report to Adobe. I haven't been able to find an actual error reporting formular on Adobe.com, but have sent in the report via a "feature request" kind of formular.
Since I have never received an answer and since the error have not been corrected yet, I presume I have posted the report to the wrong people.
I haven't been able to find anything about this error on the internet, so maybe it's still not known in the PS community??
Well, it's about renaming layers which position is not locked. If you use either CTRL to move the cursor to the next word of the layer name or CTRL-SHIFT to mark a word then the contents of the layer is moved.
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Aug 28, 2012
I uninstalled Photoshop CS5.1 ME (Middle Eastern) version from my 64bit operating system (Windows 7 Home Premium) and went on to install CS6 EXTENDED after a fresh restart (I also deleted remaining CS5 folders in "Program Files' Adobe directory"). The setup went fine. But, when it finished, it gave an error message saying that Adobe Photoshop CS6 didn't install or didn't install correctly. From there, I copied the error report/log it gave out:
Exit Code: 6 see specific errors and warnings below for troubleshooting. For example, ERROR: DF050, DW063 ... WARNING: DF029 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 6 error(s), 1 warning(s)
----------- Payload: {CFA46C39-C539-4BE9-9364-495003C714AD} Adobe SwitchBoard 2.0 2.0.0.0 -----------
[code]...
Photoshop started fine and worked fine (only used it a bit) after the "failed" installation but, the Update option in the Help window was grayed out (trial version, just to let you know). Is that a limitation to the trial version? Or is it straight up an error?
My question is, what did the error report mean and what could be wrong with my currently installed version of PS? BTW, I didn't use Mini Bridge yet, although all of its files are present in the Program Files directory for Adobe.
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Jun 21, 2012
i am trying to do a print out of our lots within our proposed plat & need to do indivial closure reports for each lot. when i try an run a report i get Error - Invalid execute file.ive added new .dll files that I got off the net but they do not work either. which are located at C3D 2011/enu/Data/Reports/Net.
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Sep 11, 2011
I recorded a few short children's programmes from the TV on a PVR and transferred them onto a DVD. The DVD plays perfectly on my computer. I had hoped to edit the programmes a bit (cut out adverts etc) but when I try to import the DVD into VS I get the message "Failed to read DVD information. Report ID: 0x80040901 (2305)". Presumably this code has a very specific cause. I am using VS11 on a Vista computer.
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Mar 9, 2012
i'm trying to edit a Catalog (PDF format) which i generated using a Report Writer.
Err- Internal Filter Error.
The 1st time round, i didn't get this error. I edited the PDF with some graphics,etc..
I then made some changes to the report using Report Writer & now it's NOT opening.
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Jun 2, 2013
Our team is doing program customization in Inventor 2011 that extract drawings based on 3D model. When the program runs and reached the line that has either open, close and save method, Inventor program automatically terminated and “Inventor Send Error Report” appears. When we tried to debug the program and when it reached the line that has either open, close, and save method, we force to exit our customized program but the same case, when it is totally terminated, Inventor program also terminated and “Inventor Send Error Report” appears. When we investigate the problem, we tried several solutions such as setting the active document to new variable, added a method to pause the program for few seconds, etc but still no effect. Our machine is using: Windows XP Pro x64 SP2 Intel Xeon(R), 6 GB RAM Is there a VBA for Inventor that is intended for 64 bit machine? Because I think we use 32 bit VBA in Inventor. What does “Inventor32bitHost.exe” means in task manager? Is there any relation to Inventor VBA?
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Feb 7, 2009
I recently received this error message after downloading the standard Adobe CS4 for windows trail from here at adobe.com. The installation completes and after launching CS4 I receive this message.
"This product has has encountered a problem which requires that you restart your computer before it can be launched.
If you continue to see this message after restarting your computer, please contact either your IT adminastrator or Adobe technical support for help, and mention this error code shown at the bottom of this screen.
Error: 147:20
I'm unsure of what the root of this error exactly is, I tried looking through forums, calling adobe, and even searching the internets but I cannot find any help whatsoever. I restarted my computer various times, uninstalled and reinstalled and nothing...
In addition, the download came with other programs such as "Adobe Media Encoder CS4" and "Adobe Extension Manager CS4" but when I launch those as well it gives me the same exact error message as stated above.
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Apr 4, 2013
I am using photoshop CS6 (cloud) on Mac (10.7.5) and when I use the Save For Web > save, i got the following popup :
---- Adobe Save For Web Error ----
Could not complete this operation. An unknown operating system error has occurred.
I have been using CS6 for months and it worked fine yesterday before shutting done. Today morning at startup it was not working anymore.
I have tried to uninstalled and reinstalled photoshop, clear my presets, shut down/started up, repair disk, repair permissions,... without succes.
The save for web function still works in CS5.
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Jul 2, 2012
I have installed CS6 and selected Adobe Support Center from the help menu. I keep getting the following error message.
"The installation of this application is damaged. Try to re-install the application or contact the publisher"
I tried re-installing CS6 but am still getting the same error message, with a bouncing Adobe Air icon in my dock.
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May 31, 2008
i have a core2duo, xp sp3 running 8GB of ram
3.5GB as my main memory, 4.5GB as my virtual memory.
setup by Gavotte Ramdisk.
and my photoshop cs3 scratch disk is set to a 500GB drive with more 300GB of free space. and i let photoshop cs3 uses upto 100% of the memory (1707MB) and i'm pretty sure i've read all the memory optimization for photoshop cs3 that i could find on the web...
yet i still get this error when trying to save an image using save for web.
my image dimension is 2560x1600 72dpi and saving using jpg high quality 60 settings, the image size is showing 702K. but once i click on save, this msg shows up...
Adobe Save For Web Error
Could not write the file, there is not enough scratch memory available.
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May 6, 2009
I'm using CS2 on WK@pro, during startup Photoshop I suddenly get this message " The Adobe UI font could not be loaded. For best result exit the program and either install or uninstall other fonts" the system halt, by clicking "ok" the system resume startup and works normal.I have tried everything but can't get rid of this message.
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Apr 7, 2009
I've moved desks and computers at work and recently re-installed Photoshop CS on my new computer (running Windows XP Professional). I went to run Adobe Gamma and am getting the following error message "To be able to run Adobe Gamma you must log on with Administrator priviledges." Our IT section can't figure out what that is or where to go fix it so I can run Adobe Gamma. I didn't have this problem when I installed the software on my old computer.
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Jan 25, 2009
A) Yes, I have read through numerous posts and tried numerous solutions except the one that works.
1) Erased the registry keys for internet explorer blah blah blah
2) Closed all programs during installation including antivirus, disconnected from net.
3) Ran CS4 clean up AND windows install cleaner AND Revo Uninstaller
4) Rebooted several times/ ran the installer several times.
B) PC Specs: 2.0Ghz Duo Core Intel, 4 G Ram, Windows Vista Home Premium 32bit, Avast Antivirus home addition, Dell m1530 XPS...
C) Installed Adobe Dreamworks CS4 trial without a hitch...
D) Tried to install Fireworks trial and got a ERROR 1603 message at about 95% of the install..Gave up on that one.
E) Trying to install the Adobe downloaded Photoshop CS4 Trial and also gives me a ERROR 1603 at about 95%... I would like to use this software but according to other postings...it doesnt matter if its the trial or paid for version..people are getting the ERROR 1603..
F) Its hard to believe that with all the people with the same issues, it has not been widely posted on how to troubleshoot this issue.
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Jul 17, 2013
Installed CC photoshop on a brand new W530 laptop. Upon launching either the normal or 64 bit versions of photoshop CC, the application loads then I receive the following error...
"Adobe Photoshop CC has stopped working"
I am unable to use the application, I have removed and reinstalled also in an attempt to correct the issue. investigation of the event log results in the error below.
Log Name: Application
Source: Application Error
Date: 7/17/2013 9:24:12 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: TAG004144.tagusa.com
[code]....
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Oct 17, 2012
Photoshop CS4 will not open, when I try and open it I get "An unexpected and unrecoverable problem has occurred because of a disk error. Photoshop will now exit." Bridge is working fine?
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Sep 28, 2013
I am using trial version of adobe photoshop CS6. I installed the product it runned fine for a day but then it gave error - 16. I reinstalled the product and it runned fine. But after 2 days it again gave the error. This happens with Adobe Flash Professional CS6 also.
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Sep 5, 2013
every time i try to launch an app it says Error: 5. It is a genuine copy of CS4, i have the serial number, but cant find the disks and when i type in the serial into Photoshop, it says the serial is invalid. I only have it on this machine (Apple PowerMac G5 quad)
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Sep 25, 2008
I've run into a snag which hasn't bugged me before because I never used a second monitor, but now that I do, Photoshop and Illustrator don't function properly.
I am running my Adobe products on my Lenovo X61 Thinkpad Tablet, which is Wacom PenEnabled. It's got the basic digitizer pen and pen pressure features, no stylus tilt or anything.
Whenever I run Photoshop or Illustrator in Extended Desktop Mode so I can have a different window open on my external monitor and the Adobe app on my tablet screen, my stylus goes strange. It seems to think that the extended desktop is part of the Adobe window, so when I move my stylus to draw, the cursor will appear on the external monitor, usually proportionate to the size of the screen...ie. It interprets the external and tablet screens as one desktop and the top left corner of my tablet screen is the top left of my external, whilst the bottom right on tablet IS the bottom right on tablet, if that makes any sense...sorry.
So I can't draw anything in photosho unless I set it back to standard desktop mode, or mirrored desktop. I've searched over the net and these forums and I can't find a fix for this. I was walking in harvey norman the other day and the Wacom Cintiq 12" was there on display, and it had the same issue with extended desktop and photoshop.
My system details are:
Abobe Photoshop CS3 10.0.0
Adobe Illustrator CS3 13.0.0
OS: Windows Vista Build 6001, Service Pack 1, 32bit
RAM: 2GB
HD: 18.2GB free Disk Space (out of 66.3GB on the Active Partition)
Video: Intel GMA: Mobile Intel(R) 965 Express Chipset Family
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Sep 10, 2013
I m useing PE 8 and am having trouble logging on with my adobe ID. I'm getting error 400 and check network connections. I know I have a internet connection.
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Feb 11, 2013
I have a brand new Dell desktop that runs windows 8. I installed the Adobe Creative Suite 5.5 Master Collection and got a message saying that there were errors during installation and some things might not work properly. I uninstalled and did it a second time. Same message.
I then spoke with an Adobe agent who told me to download a program to detect what the errors were. He said they were minor issues and shouldn't affect the programs. I then spent hours today speaking with Dell on the phone and the rep took remote control of the computer and did a diagnostics check on the hardware. He said everything is fine. I asked him if it might be the video card needing an update so he ran an update. Same issues, no change.
We changed the compatibility to windows 7 and still no change. I then uninstalled the creative suite and tried installing it from the desktop. Still same problems. These are the issues in Photoshop:
1)When using certain tools (transform tool, crop tool) the images goes completely black.
2) The background switches at random- sometimes checkered, sometimes grey, and sometimes black.
3) Color saturation is incorrectly represented. It switches whenever it wants. For instance, when I zoom in and out it changes.
In Adobe Bridge some of the RAW images don't show in the program. Some I just can't open. Others open fine. Those images will open in Photoshop but not in Bridge.
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Nov 11, 2013
I tried to install the update with Adobe Updater and it failed with error code U44M1P7.I then downloaded the update patcht directly from the site and tried to install. Again error code this time U44M2P7.
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Nov 21, 2013
After several attempts to install CS5.1 on my new Dell Laptop, I keep receiving this error message log:
Exit Code: 6
-------------------------------------- Summary --------------------------------------
- 3 fatal error(s), 57 error(s), 53 warning(s)
----------- Payload: {E5DD149F-8370-48F9-A32C-2E3DC776CFFB} AdobeJRE 1.6.0.0 -----------
FATAL: DS003: Cannot extract 'E:Adobe Photoshop CS5.1Adobe CS5.1payloadsAdobeJRECS5-mulAssets1_1.zip' to 'C:Program Files (x86)Common FilesAdobeInstallersadobeTemp{E5DD149F-8370-48F9-A32C-2E3DC776CFF B}'. Error: Error 2 The system cannot find the file specified.
----------- Payload: {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 -----------
FATAL: DS003: Cannot extract 'E:Adobe Photoshop CS5.1Adobe CS5.1payloadsAdobeCameraRawProfile6.0AllAssets2_1.zip' to 'C:Program Files (x86)Common FilesAdobeInstallersadobeTemp{3F023875-4A52-4605-9DB6-A88D4A813E8 D}'. Error: Error 2 The system cannot find the file specified.
[code]....
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe ExtendScript Toolkit CS5.5: Install failed
ERROR: DW050: - Adobe Linguistics CS5 x64: Install failed
ERROR: DW050: - Adobe Photoshop CS5.1 Core: Failed due to Language Pack installation failure
ERROR: DW050: - Microsoft_VC80_ATL_x86: Install failed
ERROR: DW050: - Adobe Photoshop CS5.1 Core_x64: Failed due to Language Pack installation failure
ERROR: DW050: - Recommended Common Fonts Installation x64: Install failed
ERROR: DW050: - AdobeColorNA CS5.5: Install failed
[code]....
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Sep 2, 2008
I'm getting this message:
"Adobe Photoshop has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
I have uninstalled/reinstalled Photoshop and still get the same message.
DELL XPS 420
Windows Vista Home Premium.
3GB RAM
Adobe CS3 Design Premium
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Feb 5, 2009
After I installed Photoshop CS4 trial, it failed to install Photoshop, but the rest were successful. I went to get more information and this is the message:
Adobe Fonts All
Error:
Error 1603. Error 1907.Could not register font . Verify that you have sufficient permissions to install fonts, and that the system supports this font.
Adobe Photoshop CS4 English Language Pack
Error:
Error 2.
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Aug 14, 2009
I have been getting the wierd error when I try to install Adobe Photoshop CS3 using the MSI package that I created. Could not write value data to key SOFTWAREMicrosoftWindowsNTCurrentVersionScheduleHandshake{GUID}. Verify that you have sufficient access to that key or contact your support personel.
This error happens regardless of who is trying to install the MSI pacakage (regular account or Administrator). I even tried to give explicit permission to the regkey, however OS prevents me to do so.
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Aug 1, 2012
in our company, we wrote an program to export *.ai files as *.jpg files automatically. Means it saves a copy via the Illustrator SDK (CS5).Now, we got a problem with some files: While exporting, there appears an error message called "Adobe Save for Web AI Error" and, obviously, it stops the export.I don't use an function called "Save for Web" and other people don't have the problem with our program.
Why this message box is shown although we don't use this function?
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Dec 2, 2012
I am trying to convert Nikon NRW files to DNG files. Many of the Images have color errors. I tried as an experiment and converted them to TIFF files. It worked fine.
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Jan 29, 2014
when selecting a simple clip on Premiere CC timeline and selecting 'Replace with After Effects composition', from Adobe Dynamic Link, AE CC launches, creates a new (empty) comp but does not import the footage clip into the project
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Nov 25, 2013
Every time I save I get an "Adobe Save For Web Error" that says "Could not complete this operation. An unknown error has occurred." Below is the system info:
Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x64
Operating System: Mac OS 10.9.0
System architecture: Intel CPU Family:6, Model:23, Stepping:6 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1
Physical processor count: 2
Processor speed: 2400 MHz
Built-in memory: 4096 MB
Free memory: 2139 MB
Memory available to Photoshop: 3490 MB
[code]....
I upgraded to Maverick (Apple OSX) about 2.5 weeks ago. But this problem didn't start until about 3 days ago, so surely that's not the issue.
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Dec 6, 2012
Hardware config:
Model Name: MacBook Air
Model Identifier: MacBookAir4,1
Processor Name: Intel Core i5
Processor Speed: 1.6 GHz
Number of Processors: 1
Total Number of Cores: 2
L2 Cache (per Core): 256 KB
L3 Cache: 3 MB
Memory: 4 GB
Software:
System Version: OS X 10.8.2 (12C60)
Adobe Creative Cloud, Illustrator CS6
Problem:
Adobe Illustrator was working fine on my MacBook Pro. That is in the shop being fixed, meanwhile I have a loaner computer which is what the specs are above. All my Adobe apps work, except for Illustrator. When I launch it, it loads everything but just as the main menu across the top loads I get an error stating:
Configuration error uninstall and reinstall the product.
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May 23, 2012
When I try printing to an adobe pdf file I obtain the following error:-
%%[ ProductName: Distiller ]%%
%%[ Error: limitcheck; OffendingCommand: string ]%%
Stack:
67143
/mystring
24
120
22381
%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%
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