My Photoshop cs5 extended locked up. When I restarted my notebook, I received a message: your computer config changed.
When I tried to re-activate, I received a message: activation system is not available at this time. I have my serial number but I do not have my activation code. What is my next step. I did register my Photoshop with adobe when I purchased it.
Currently I am running PhotoShop extended CS5, 64bit. in which i have my fovorite plugins (Topaz, Nik and OneOne) running perfectly.
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I have upgraded to Adobe Creative Cloud and installed PhotoShop extended CS6 using Adobe Application Manager as recommended. It didn't ask me if I wanted to upgrade or do a new install for PhotoShop. So now I CS6 running with no Plug-ins. I need my plugins! LOL.
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I tried pointing to additional plugins in the CS6 preference to the CS5 plugin folder. Upon Launch it gave me a whole slew of error messages saying something cant load or launch C+ runtime error or what not. It does open up, but it only gives access to Nik and Topaz. OnOne doesn't show up under filters or extensions.
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So, what are my options?
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Just copy the plugins from CS5 to CS6?
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I dont't want to reinstall all the plugins to CS6 if I don't have to as I've auto updated them over time to current versions online, so only have installation files for my original purchases.
I'm happy with the NX version, but if I want to upgrade to XT, how do I do it? I looked on the upgrade options for XT and upgrading from NX, is not there.
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Am a loyal Adobe customer. Have had PS since 1997 starting with PS 4.0. Upgraded very year up to PS CS. Then my wife became ill with breast cancer (died in 2008 from it), lost my job, lost our family home to for closure in 2010, my 20 year old son diagnosed with luekemia in 2011 (still fighting on chemo) yada yada yada.
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Bottom line, I cannot afford to upgrade my Acrobat Pro, my Photoshop, my Premier etc etc etc.We sometimes don't have enough money to eat.
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So my pc crashed the the other week. I just finished rebuilding using a new hard drive, Photoshp CS in installed again, and running perfectly. BUT I keep getting a need to activate alert. And can't do it.
I am currently using Windows 7 and have to use Windows XP mode to use my Photoshop CS. My Windows XP mode became corrupt so I uninstalled it and re-installed. When I re-installed Photoshop CS I was unable to activate it online or by the automated phone sytem. I went and did a live chat with Adobe support..I know my Photoshop CS is old, but I still need it. I am the only user it ever had. It is registered under my name.Â
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Have replaced my laptop and set it up from the laptop to be replaced. Unfortunately i forgot to deactivate PS on the old laptop before this setup. Now PS does not work on the new laptop, even as I have deactivated it on the old laptop in the mean time.
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I have had my second activation of Photoshop CS 5 on a backup computer that has no internet connection. I needed to change the operating system (Windows 7 Home to Windows 7 Professional). I called up Adobe, and told the technician that I was de-activating CS 5, reformatting the hard drive, then I was going to re-activate Photoshop. He gave me a case number so that the next technician could easily understand what I was doing and what I needed.Â
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The first time I installed Photoshop on this backup computer, I contacted Customer Service. The technician had me do several things to get to an activation screen. I gave him both the serial number and an installation code. He then used them to generate a unique activation code, which I typed in to activate Photoshop. I had Photoshop on that computer, working, for a year.
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I called on August 30, after the re-formatting and installing the new operating system, I called Customer Service to get re-activating Photoshop.Â
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The first technician said I could not reactivate Photoshop. The second technician said it could be done, but not at his level and he would escalate the case, and someone would call me.After no calls, I tried again on 09/05. I was transferred to the manager. He said it could not be done, but he would escalate the case to the "expert team," and that someone from that team would call me "tomorrow" (09/06).Â
Along the way, one technician said I did not need to reactivate Photoshop because when I called about deactivating Photoshop, that technician assigned a special number that would obviate the need to reactivate. How did my computer, off-line, and my software, on a proprietary disk, know that number?
I tried to activate the Help Screen on the Photoshop CS2 (Running on Windows 7) and was unable to use it. It was operating before but now I get this. I press Yes to get it to work, now it doesn't
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What happened, and how do I correct it?
Error Message is Configuration Error Please uninstall and reinstall this product. If the problem still occurs contact Adobe ... and mention error 16. that is Permissions eror but I have repaired permissions several times and Verified Disk (OK) Applecare Senior adviser says it is in the Installer bu, of course, has no idea what.
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Have been on the phone twice with India and once with the Philippines .. lots of time, lots of tinkeringÂ
I am no closer to activating CS6.I do not have an internet connection on the machine I am installing it on. I have the disk. But, no way to activate it.
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Spent an hour waiting for the adobe installer to download on this machine and it never gave a code - couldn't even find one.How do I activate CS6 - or did I waste the money and need to send the disk back and quit this stuff?
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