I'm IT support to a team of studio artists who are having some issues with our newly upgrade CS6 Premium suite (Mac OS 10.6 + Mac OS 10.8).
(Mac OS 10.6 problem) someone will be working on a 2GB network file, and tries to open a PDF to import elements into the current document. Machine has 12GB RAM (7 allocated to PS, 2 free, the rest used with OS/other apps).
After choosing the PDF file, the window will pop up and become 'stuck' in front of all other windows, all other programs. Activity Monitor describes PS as hung (red text) but Finder still recognises it as working (but will not show the program title in the menu bar). It is possible to CMD+TAB between programs, and the pallets recognise mouse-over actions but are unresponsive to click. Again, "Import" window is on top of all other windows, and can be moved but does not respond to mouse clicks.
Activity Monitor also shows intense disk activity (60-80MB/s) on local volumes. It appears not to be network activity though (while hanging, 50-150KB/s). RAM allocation doesn't change during this time.
The extreme disk activity implies that PS is processing on the scratch disk, but what or why is it doing this, and is there any way to disable it. Would it have anything to do with Background Save or Autosave? Something to do with purging memory?
Recently removed and re-installed Internet Explorer 7. I'm fearing that a few files that CS2 needs got removed. Illustrator however loads fine. In-Design doesn't come up at all, and GoLive hangs up.
When I first started using 3D in Photoshop it was working rather smoothly and seemed to chug along fairly fast. Then one day when I was working in it as usual and tried to perform some random action it just started hanging with the spinning blue circle for about 2 or 3 minutes.
It continued to do this ever since, sometimes hanging for up to 5 minutes before performing my command. Some actions cause it to hang longer than others, such as creating a new light and changing the diffuse color of a material, which is by far the worst in terms of the amount of time it will hang.
The only time that I had a partial success was after I had uninstalled Photoshop, then ran the adobe creative suite cleaner tool, then manually searched through the registry for every reference to adobe and Photoshop I could find and deleted them. I then reinstalled Photoshop and updated it. When I started using it in 3D after that it was running smooth as butter, no hangs or stalls on anything, including creating lights and changing diffuse colors.
But my joy was not long lived, as after about 2 hours of use it started to do its usual behavior of hanging again.So I tried that approach again and it did not seem to work a second or third or fourth time. So out of desperation and all out of options, I decided to run process monitor from sysinternals to see if it showed me anything even though I knew that I probably would not understand what it were showing me.
I noticed a lot of errors with the results of "name not found" for registry calls, "invalid parameter" for directory quarries, and "no such file" for file reads. But the one that seems to be happening the most whenever the program is hanging is it is trying to open a file from C:program filesAdobephotoshop x64 equiredCgShaders, but that directory is nonexistent on my system.
I'm going to include the process monitor log file and it will be in pml format which you will need process monitor to read, but it is a very small, portable, and free program which can be downloaded from[URL],,,And here is my system info from Photoshop (I have a first generation I3 processor with intel HD graphics, which as I said was running fairly smooth before my problem started):
Adobe Photoshop Version: 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) x64 Operating System: Windows NT Version: 6.2 System architecture: Intel CPU Family:6, Model:5, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1,
I have the latest 17inch macbook pro - and just installed mountain lion. And now my Photoshop CS6 is hanging. I cannot work at all. Every time I select a tool - the beach ball shows up and hangs for 5-10 seconds. Every time a make any action it hangs for 5-10 seconds. I ran a font check in font book and I have no corrupt fonts.
We just bought a brand new iMac for the office (OS 10.8.2, 2.9 GHz Inetl Core i5, 8 GB 1600 MHz DDR3) also bought the new Adobe CS6 standard but PHOTOSHOP and INDESIGN keep hanging.
- I haven't been working on large files - They don't hang when I use the type tool - I've fideled around with the scratch disk thinking maybe it was the issue, and the first time it got better but then 2 days later it got drastically worse. - I un-checked 'auto save file in background' on PS6 - I've uninstalled and re-installed PS and iN - I've been to every forum - I've sent crash reports
I just walked in to work, switched it on and I can't even get to General Preferences on PS6.
I recently upgraded to CS6 and I find that Photoshop hangs whenever I attempt to print or access the printer settings, in the print dialog in Photoshop. This occurs with both printers I've tried (Epson 7800 and my HP OfficeJet).PS CS5 seems to print fine, as does Word, Illustrator and inDesign CS5 or CS6. All programs have had all their updates installed.
The Epson 7800 is network attached. I have the standard TCP/IP port configured with the LPR pass-through protocol, and I tried all settings of "enable advanced printing features", "enable bidirectional "and "printer isolation". And of course I've done the usual things of uninstalling and reinstalling and rebooting (Seemingly endlessly) both Photoshop and the printer driver. In the printer install methods tried were both Windows update add printer Wizard as well as the 6.5 driver installer downloaded off Epson's website.
The failure in more detail happens two ways.: 1. When using printer settings from the PS print dialogue, the application hangs on clicking OK on the printer settings dialog. 2. When hitting PRINT on Photoshop's dialogue the application hangs, there's a spool file visible in spool/PRINTERS that is 0K long.
We have set up a new lab here on campus with 11 machines running CS6 for our art department. Currently those machines are W7 32bit with an I5 processor and 4gb of memory. They are brand new machines with a fresh image and install of CS6.
At random points of the day we have noticed that Photoshop will hang on measuring memory. We have noticed that this occurs any time an SVCHost process is running at more than 200k. We have tried to narrow down what exactly is causing the SVCHost to spike but have been unsuccessful. We have turned off windows update and virus scanning on those machine to no avail.
up until now, I had no problems with photomerge. Recently, worked on about 800 images in CC, about 30 of them merges, with no problems at all. However, this changed today, as I tried to merge 2 images. PS kept on hanging half way trough the process, the only to stop was through task manager.
Rebooted the PC and tried others - which I had merged before - with the same result. It doesn't matter from where I open them. The only thing I have done since the others, is uninstall CS6. There doesn't appear to be a way to repair the installation, or at least none that I am aware of.
When starting photoshop it freezes my computer everytime. I have to go into the task manager to regain control?I'm using win 7 pro and the cload version of photoshop
There is probably a simple fix for this, but I can't seem to figure it out. So I created a circular path, and over the top I wrote "Satisfaction" now under the bottom I want it to read "Guaranteed" .... but the text will not hang from the path and read from left to right...it will only write upside down from right to left, or you can flip it so that it's inside the circle reading from left to right...but i want the top of the text to align with the outside of the circular path.
Since update I cannot use Photoshop.I produce a 200 page magazine and a deadline will be looming soon.I start up and it just hangs. I have tried to post a hang report here but to no avail.
I have discovered that Premier Pro CC also hangs and I have to force quit like PShop.
So I added another blank newly formated SSD to use as a sractch disk. However, PS seems to hand sometimes or freeze/lag when selecting this other drive as my sratch disk. What gives?
I just downloaded the trial of Lightroom 4 to see if it's a better fit for me than Picasa.
I have all my images ordered by Date on an external NAS device. So...
z:/photos/1999 .../2000 .../2001 ......../2001/2001_01_01 New Years Day (for example).
I only started shooting in RAW this year. When I shoot in RAW, I have a subfolder called RAW. I then process the raws to JPG using Photoshop batch processor and place them in teh root of the folder.
So I will have a structure like :
2010_05_04 img_1.jpg img_2.jpg
and then in 2010_05_04/RAW img_1.cr2 img_2.cr2 .. etc.
I installed lightroom and went to import the pictures. I have (according to Picasa) 24,295 photos image files. these are all either JPG, RAW (cr2), or .AVI or .MOV. THe vast majority are images.
LIghtroom is hanging on 11,622.
I'm not sure why. It isn't even picking up certain date folders at all (like 2012, 2006, or 2007).
I tried cancelling the import process (hitting the X) and then starting again but it still continues to hang.
Last week we started having an issue with one of the AutoCAD 2010 installs, When she would go to plot (to any plotter or PDF) the plot process would just hang up and continue to show (in the lower right corner) that it was working, sometimes it would actually print the page but it wouldn't format it right, This morning a second install started doing it too. I chacked and ran though the proceedure for ACAD.VLX virus and it still is doing this. After autocad sits there for a minute showing the plot process the addons reload. I have tried plotting with no addons loaded and I am still getting the same problem.
Machine software config: Windows 7 64 bit Autocad 2010 32bit loaded Microvellum 6.7 addon
We have an engineer running Inventor 2012 (Premium Suite) on a Windows 7, 64-bit machine.
He's experiencing an issue where once he starts Inventor, it doesnt proceed past the splash screen.
If I then log onto his machine, Inventor loads fine without a problem.
If this engineer then logs onto another workstation, Inventor works fine for him on that machine.
I have tried deleting the .cas file, no joy; this is a stand-alone installation.
I also reported this to our re-seller since we have a support agreement with them - they recommended a system restore; we felt that this was a lame reply since they didnt even ask for any log files.
They also recommended a registry 'hack' - the solution in the link below was recommended.
[URL]
We tried this, the problem still persists.
We also created a new profile for this user, still no success.
I get a feeling that a full re-installation might be the only way forward bar a system restore.
According to our subscription support engineer, there are chances that this issue might not be resolved even with a full re-installation.
I am using Autodesk Revit Architecture 2013. I am using mirror project from the manage pulldown under position. I have used this tool many times in the past with success. This particular home is an average size two story. The file is about 40Mb. I tried flipping the home and Revit gets to about 29% and stopps. I let it run for an hour over lunch, even over night and no luck. I tried the same house on another computer running Autodesk Revit Arch. 2013 and it did the same thing.
I tried purging the file, I made sure nothing was locked, I even got rid of my grouped items. I tried copying the plan into another "fresh" file with nothing extra (like title blocks or other families).
I do have some floor framing shown in this plan. I used structural 2x10s to produce the framing (I did try getting rid of the framing and it didnt work). I tried turning off the roof lines (it has about three reverse gables) and nothing.
I have got a split level building with hanging light fixtures in a double height room. The cable is connected to the double height ceiling, but the fixture itself hangs right down to below the split level used in another part of the building. I have set the light fixtures level to higher level, reduced the hanging distance right down, tried change the host, but they still hang below the split level line.
The fixture is the Rectangular Hanging Light Fixture from [URL] ... And the drawing is in millimetres.
I am using AutoCAD 2013. During the creation of 3D while I am using Presspull Command, it works fine in the beginning after some time, AutoCAD seems to be hang while I took the command but once I press Esc, AutoCAD continue working.
How to create the effect of an object (in this case a crown) hanging on the edge of a letter (on the end of a word). I am designing a logo for our kids ministry at church. It is called "Kids of the King" and I have an eps of a crown and I want to hang the crown off the K in the word King. I am trying to make it where the back half of the crown is hidden behind the K so it gives the effect of it hanging off the edge of the letter.
For the past week, my LR5.3 has been hanging when I am importing pictures, adding pictures to the Library or Exporting timelapse. Does caching directory have anything to do with it? is there a way to test the issue?
I've done quite a bit of research in the forums for a similar problem but not quite got any suitable answer. I'm running LR3.6 on WinXP SP3 with 4Gb RAM (3Gb useable). I'm trying to print 140 images setup on 7 pages each 16" x 24" JPEG size files (settings as below). Surely that should be a doodle? 2 hr+ later, I just have the "Preparing Print Job" progress bar doing nothing like it's expecting further input from me. No error messages, nothing, until I quit. Is there anything I should be watching out for? It's the first time I've tried to convert such a large collection to file and it's rather worrisome that I have these problems. case of "user error"
My ACAD hangs when I try to open/save. I've reinstalled the computer with only Op + ACAD. The second a explorer window opens, ACAD hangs. Tried different install options for 3 days now.
way of opening images in CS2 where after opening they will appear in the middle of the CS screen rather then in the top left corner?
I can drag and maximize so they appear in the middle, but on reopening another image they default to the top left again, I would like them to always open in the middle?
I have just purchased a Nikon D600 and have CS5.1 and find that it will not open raw images. Is there a solution or anticipated download for these purchasers?
I recenlty got a new computer and loaded my adobe cloud onto it. The first few times it worked fine but today it only minimizes into the lower tool bar and never opens. It won't even let me max it it's just the main splash screen minimized. I tried uninstalling and reinstalling but it's not working.
I can open RAW files at work on CS3 that has my olympus softwear on the computer, but I can not open at home in CS3. get message (can not open this type of file ) Do I have to have the olympus factory softwear installed to open olympus RAW files ?
