Illustrator :: Creative Cloud Always Crashes Every Time Try To Save File
Sep 18, 2013
Illustrator CC keeps crashing every time I try to save a file. My Creative Cloud is up to date, and I have a brand new iMac with 8GB Ram and the latest operating system. The average file size I've been working with is around 4MB, so not very big. I also make sure that I have as few programs opened as possible while I'm working in AI.
I've been talking to Apple Care every week, and even went back to the store to change my computer for a new one, but am still having problems.
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Jun 12, 2012
Today when I opened a file I worked on for hours last night, an error message with a lot of unreadable characters showed up. I relaunched it and redid the work. Then I went to save, and it crashed with the same error message.
Then it asked me to sign in, saying I was using a trial version, even though I was signed in and had been using it. So I sign in again, make the changes again, save, and it crashes again. When I open the file, the layers have been altered so that everything is now on one layer.
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Feb 12, 2013
I have the creative cloud for teams setup on my computer. My comp specs are as follow:
Windows 7 Home Premium SP 1
Intel(r) Core i7 CPU Q 740 @1.73GHz
8gb ram.
64 bit operating system.
ATI Mobility Radeon HD 5870
This is an ASUS Republic of Gamers G73-JH Laptop.Everytime I launch Photoshop CS6, it works fine to open a picture or start a new one, but as soon as I try to manipulate the canvas with any tool, or any command, Photoshop crashes.
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Jun 6, 2013
I recently upgraded to paid subscription for creative cloud (single app/photoshop). I didn't redownload the app, I merely licensed it, but now when I try to save a file it only allows me to save in psd, raw, tiff, etc. It will not allow me to convert to jpeg, png, save for web etc on new files I create. The options are still there on old files from when I did the trial.
What is going on? If I try to manually change the tag on the image to jpeg, it tells me I have a corrupted file when I try to upload it online.
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Sep 9, 2013
Is there away to save a document from the creative cloud photoshop as a PNG? I am trying to use a graphic without the background for indesign.
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Aug 29, 2013
we recently upgraded our creative cloud software from V6 to CC, since doing this our printer has refused to print grey scales. We have had an engineer in and he say the printer / copier is fine, and ran a number of grey scale tests to prove it.
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Jan 20, 2014
I've tried a couple of times (uninstall, reinstall both CC Illustrator and Creative Cloud.) without any success. It downloads only the 17.0.0 version and shows my app up to date. I even tried to download it from the CC website with the same result.
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May 29, 2013
Creative Cloud AI has crashed 10 times today. When I try to save changes to a file, it crashes. When I tried to create a new document and save changes it crashes. When I try to open swatches from the swatch library it crashes. I've used CC for 9 months and it has worked great. Today not so much.
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Jun 16, 2013
when will illustrator cc be available to existing member of creative cloud?
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Sep 15, 2013
Ever since starting to use the illustrator provided as part of the creative cloud, I can not produce anything with clear text. Why? It looks blurry on the art board and looks blurry in the final document.
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Feb 5, 2014
All those users who have burned their fingers by the latest update to Illustrator 17.1, especially with respect to how the Reshape functionality works or how the Pencil tool behaves, there is a solution. After some digging around, I came across this page: [URL]
In short, follow these steps:
1) Uninstall the application from your computer using the application’s uninstaller. If you are not aware of their location, uninstallers reside in the same folder as your application.
2) From the Creative Cloud desktop application, begin to install any Creative Cloud application by clicking the “Install” button.
3) As soon as the application indicates it is “Updating”, click the “X” to cancel the process.
4) This leaves applications at the same version when Creative Cloud was first launched.
5) Go to the product updates site [URL] and then install the version of the application that suits your needs.
Let's get back to our jobs with 17.0 for now till the time Adobe fixes the mess they created with some thoughtful update in the future!
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Jul 4, 2012
I was wondering if it's possible to save an AI file as both an AI file & PDF file at the same time??
Where i work, we always need to save an AI file and a PDF file. So is there a way I can set up my Illustrator so everytime i save something, it'll save the AI file and automatically create the PDF too? ..
Or is there no way around .... Save as: Illustrator file. / Save as: PDF file in two separate actions?.
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Jul 19, 2012
AI seems to take a long time to save a 4 MB file. Is there some setting to make save faster? I have linked images, not embedded.
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Nov 12, 2013
Corel photopaint crashes each time you try to save an image with W 8.1
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Apr 10, 2013
Starting yesterday, I copy/paste text from Word to x6 paragraph text box, save, all fine. But when I attempt to edit that text box, entire program crashes each time I try to save a change.
Sometimes I can make a single change -- add a return -- and save before crash. This is a nightmare. I've relied on Corel for years and suddenly a 5 minute job has become impossible to complete after a day and a half of frustration.
I'm using Win7. This problem started at about the time I added a logitech c920 webcam. The logitech software won't work at all with my system. Logitech says the wacom tablet is the problem.
I've uninstalled the logitech AND restored my system to pre-webcam condition (so they say) but the Corel text bug persists.
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Jun 26, 2013
Is it still possible to get CS6 without Creative Cloud? I have CS4 and was going to upgrade to CS6, but then it changed to a subscription basis. As a nonprofessional, passionate hobbyist who gets no income from his photography I can't afford to pay the monthly costs of CS6 Creative Cloud. Or will I have to switch a competing photo program, which admittedly won't be as good?
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Jul 21, 2013
I have purchased Adobe Photoshop CS6, singe app. I have the Creative Cloud Installer on my desktop, but I can't figure out how to start using CS6
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Jun 18, 2013
When I try to download Creative Cloud it just says the download failed, even though I have a valid Adobe-ID. I have a MacBook Air.
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May 2, 2013
Where do I find the creative cloud connection APP that puts the folder on my desktop that sync's up to the cloud?
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Oct 16, 2013
Due to security reasons, I tried to enter my Photoshop CC through creative cloud and it prompt me to change my Password. Unfortunately since changed carriers from ATT to Comcast, my ATT email no longer exists therefore, when they sent the instructions to make the change I just couldn't retrieve it.
I always get the infamous phrase that another group responsible for the change will get in touch with in the next 24 to 48 hours. Well... it's been two weeks now.
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Aug 4, 2013
Would this processor be sufficient?
3rd generation Intel® Core™ i7-3610QM Processor 2.3GHz 6MB L3 Cache 16GB DDR3 System Memory (2 Dimm)
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Nov 22, 2013
I'm already subscribed to CC for CS6, but can't get Extended to use the 3D aspect.
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Aug 29, 2013
it sais creative cloud desktop is currently running
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Sep 7, 2013
I attended Photoshop World 2013 in Las Vegas. All attendees were given a free year of the Creative Cloud. I installed it on my laptop and am trying to install it on my desktop computer. I was told that I could have it on two computers.
The first time I tried to download it I got a message that stated that an administrator would have to do something. What do I do?
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Jul 12, 2013
I'm trying to install Photoshop on to my imac 2.8 GHz Intel Core 2 Duo running Mountain Lion (10.8.4) from Creative Cloud but get a message 'You are running an operating system that Photoshop no longer supports. Refer to the system requirements below for a full list of supported platforms.'
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Sep 30, 2013
When I try to use any software I am getting message that I am not logged ino my CC cloud account. When I try I keep on getting the message that there is a server error and I should try again later.
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Feb 13, 2013
Can I use my Photoshop plugins, such as Portraiture or Retouch Me, in Creative Cloud?
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Apr 10, 2013
I can't get the 3D tab to appear in the Panel - how do I do this?
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Nov 30, 2013
I read it might be the Creative Cloud app language - I use Hungarian but tried to change it to English, no improvement.
I also read it might be system requirements - here's what I have, should be O.K.:
OS: Windows 8.1 64-bit, fully patchedCPU: Intel Core 2 Quad Q9300RAM: 8 GBDisk: 120 GB free on system diskGPU: ATI Radeon HD 3600, DirectX 11
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Dec 20, 2013
no matter what i try, Creative Cloud pops up and has the list of apps but lightroom 5 is nowhere to be found. i just bought Photoshop CC, and Lightroom 5. I had the trail for photoshop cc, and i believe i have the full version of it now. but light room 5 isn't even listed as an app.
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Mar 8, 2013
Every time I open a RAW file in CS6 (at 16-bit depth) it crashes, so I am unable to open RAW files after editing in Camera Raw. The RAW files open OK in Camera Raw and I can edit them, but then opening them from Camera Raw into Photoshop (by clicking on Open Image) causes a crash.
Further background: I also had CS3 (the entire suite concurrently) installed. Thinking that might be a problem, I removed all of CS3 using the Adobe Uninstaller tool to see if that would work. Then I re-installed Photoshop CS6 from scratch and then downloaded and installed all updates.
CS6 still crashes every time I open a RAW file if I open it as 16-bit. If I open a .DNG file directly from Photshop (without using Camera Raw), that crashes too. I'm opening them into Photoshop using Adobe RGB (1998), 16-bit, 3456 x 5184 (17.9 MP), 300DPI.
Thinking it might be a memory issue, I checked free RAM using Activity Monitor and I see it has 3.4 GB free with both CS6 and Bridge open, which should be plenty. However I do see by looking in the crash report from the system log (portion included below), that it appears the crash may have resulted from a failed MALLOC (memory allocation).
Here's the kicker: oddly, when I open the file up in Photoshop at 8-bit depth, it works fine.
Details:
Software and Hardware versions:
Photoshop CS6 Extended (13.0.4 x64)
Camera Raw 7.3
Bridge CS6 (5.0.2.4)
Mac OS X 10.8.2 (Mountain Lion)
8 GB RAM 27" iMac with 2.66 Ghz Intel Core i5
ATI Radeon HD 4850 graphics card with 512 MB RAM
1 Terabyte HD with 750GB free
Canon EOS Rebel T3i
Canon EF75-300mm f/4-5.6 Lense
Top portion of System Log file with the crash data in it:
Process: Adobe Photoshop CS6 [4110]
Path: /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/MacOS/Adobe Photoshop CS6
Identifier: com.adobe.Photoshop
[Code] ....
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