Photoshop :: Runtime Error On Startup
Jun 11, 2008
have the CS3 suite, education version and i'm having problems whit photoshop. All the other programs work fine (flash, fireworks, premiere, etc), but photoshop crashes at startup.
I already disabled plugins, checked permissions, everything i can remember. The problems exists with domain and local (power and normal) users. Photoshop runs with local administrator but not with a domain admin, and i don't have any kind of policie restricting the domain admins.
The error is a "Runtime error" at the end of the loading, right after "Building menus".
Details of the error report:
AppName: photoshop.exe AppVer: 10.0.1.0 ModName: scriptingsupport.8li
ModVer: 10.0.0.0 Offset: 0015eebd
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Sep 4, 2012
I've done all I can to correct this issue including going into the reistry and removing the lines pointing to the old plugins folder. I'm still getting this Runtime error and now all my new plugins CRASH Photoshop CS6 Extended. This is horrible. I just bought Alien's bundle and can't even run it without Photoshop crashing out. NONE of the plugins that are new and built for 64 bit apps is crashing. So I'm stuck until I can get this resolved.
IS there another folder / directory with the paths that I can delete since the registry edit didn't seem to do the trick? I've unchecked the box that points to this directory and yet Photoshop still has it recorded since when I start the program and get to that Preference page shows it, grayed out, but it's still recorded. Why are there two areas for this information to be kept in the first place? Makes for a mess like this very issue.
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We have re-imaged our school district computers with XP SP3 and IE7, and now on Creative Suite CS3, only Photoshop will not open as a student. It opens only as administrator and students get the runtime error. All other apps in the Suite work fine. They worked with the same install job before the updates, and reverting back is not an option.
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Sep 19, 2008
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This has only started happening during the last 2 days after adding the /3g boot.ini patch to try to resolve a CS4 slowdown issue. It appears to have fixed the slowdown issue (although I'm not sure it has stayed active long enough to say that for sure) but is now randomly crashing. The error in event viewer is as follows Faulting application photoshop.exe, version 11.0.1.0, stamp 499bf9b5, faulting module unknown, version 0.0.0.0, stamp 00000000, debug? 0, fault address 0x3a753913.
There is no pattern to the crashes. It has even crashed when it has been in the background with no image loaded. I know I could remove the /3g patch & hopefully CS4 would stop crashing, but then I would have to live with the slowdown issue. I want to have my cake & eat it too. Any ideas ?
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It seems to be saving to PSD and JPG just fine, but I need to be able to save to PDF for printing. I've checked a couple times to make sure Adobe Reader and Adobe Acrobat are fully up to date and they are. I've tried holding CTRL+ALT+SHIFT while starting the program to delete the preferences, and that didn't work. I've run a spyware/malware scan on my computer and it came back clean.
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