Lightroom :: Unable To Import Video Into Catalog

Oct 4, 2012

I have an issue where videos aren’t importing into my catalog, but the videos play fine on the machine. Forums suggest that there might be an issue with the video cache, and some threads suggest I try to purge the cache. I go to Preferences > File Handling > Video Cache Settings > Purge Cache, and I get the dialog:
 
The Video cache is being purged. This message with be dismissed when the purge is finished.
 
I’ve let that message appear for 24+ hours, and it still doesn’t go away.
 
My questions: Where videos don’t import? How to manually purge the video cache through some other method than the Preferences UI? .
 
Mac OS 10.8.2
Lightroom 4.2

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