Illustrator :: Won't Open Any Files
Dec 29, 2012
I've tried everything I can think of, I've reinstalled twice, deleted preferences, removed problematic fonts, installed patches, restarted my computer 3 times... and it just worked yesterday morning. Illustrator will open up fine, but if I try to open anything it freezes up, whether I drag it over the icon, double click, file/open... whichever. I can create a new document, but it freezes if I save it. I know there are a ton of different problems it could potentially be, but I don't know what else you'd need to know to figure out what.. have work to get done for a huge trade show that is fastly approaching. Using CS6 16.0.3 on a 10.6.8 iMac
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Sep 26, 2013
Cannot open .AI files, I have run all the updates but still having to use Fireworks to open AI files.
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Mar 1, 2013
I'm working with both Photoshop and Illustrator CS6 on a mac. I'm creating a graphic. The background is a (cartoonish) mouth and I finished it a couple of days ago. (It's an Illustrator file.) I've been working on the letters to go inside of the mouth, (Once I'm finished it'll look as though they're being crushed.) I scanned and edited small wooden letters in Photoshop, and now I would like to work with them with the background in Illustrator. I understand how to open a Photoshop file in Illustrator, but I don't want to open the document as a separate Illustrator file. Is there a way to open a file from Photoshop as a second layer?
Some of the letters repeat as well. Will I have to create two files for this, or can I open the same file twice?
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Oct 27, 2013
I am running illustrator CS6 16.0.4 on an iMac (new). I get the following error when trying to open some EPS files "can't open this illustrator file. the file was generated with a newer version of illustrator and cannot be opened. resave in a format compatible with your version of illustrator". As far as I can see I am running the latest version of illustrator and have updated everything that is available. I am having to get the files resaved in older versions to open
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Mar 5, 2012
Everything is working fine with opening .psd files in photoshop. Everything was fine a few days ago opening .ai files with Illustrator. Now I can't open any .ai files most of the time. My computer will start up Illustrator but no file will load. Occasionally, the files I tried to open will all open and load at once after a reboot. But after the reboot, the files will not open again. I uninstalled Illustrator and reinstalled, however, this has not fixed the problem. I'm also having trouble exiting out of Illustrator, it won't let me close the program at times. I'm using a Macbook Pro with the Lion OS.
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Sep 22, 2013
I can`t open files in Ai CS5.1 . This problem has appeared the last week, I have been using this program every week for the last two years. The message I get is: The file was generated by a newer version of Illustrator. I have tried to download CS6, but the message I get is: You don`t need this update. So what can I do to make this work??
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Jul 26, 2013
Can Illustrator CS4 open files created in CS6? or can CS6 files be converted to be opened in CS4? like CS6 InDesign can be saved in IDML files to be opened in previous versions. Or if there is any other work around ways, like save CS6 files in PDFs/eps/... so the files can be opened in CS4 and work from there.
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Oct 3, 2013
I have Illustrator CS6 (version 16.0.4). If I open a file in Illustrator, and then close all files, leaving the application open, I can not open any other files without first quitting the program. I can open files fine when Illustrator isn't already open
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Jan 15, 2014
how do you open Illustrator CS6 files in CS5
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Jul 22, 2013
One of our users is unable to open some PDF files in her ver of illustrator.Her version is 15.0.2 using Windows 7 64bit.She can open the PDF in reader but when she tries to opens it in Illustrator she gets error "file not found" this is the same if she right clicks open with illustrator or double clicks, and also if she tries to open from within Illustrator.The file was created using illustrator for MAC and they can open the file OK, they also tried to save the file as an AI and she still cannot open it
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Oct 15, 2013
I have a client who is trying to open files from FTP in a Windows Explorer window. When she tries to open the file, she receives the message that "The file is in an unknown format." If she downloads the file, however, it opens fine, so it's not an issue of file corruption. Is there any way to resolve this so she can open files directly from the FTP window? I know donwloading doesn't sound like a huge deal, but we're trying to make this process as streamlined as possible.
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Apr 30, 2013
Why can't I open DWG files in Adobe Illustrator CS6? I recently upgraded to Mac OS X Mountain Lion & got a new Mac Pro. Then I signed up for the Creative Cloud. Now I cannot open any DWG files in Illustrator. Why?
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Dec 4, 2013
I would like to be able to save all open Illustrator files at once.
For example: I am working on a series or collection of designs. Each design has multiple artboards in it that make the files rather large. I am making minute changes to each one that require grunt work. I would like to be able to open 10-20 files at a time, copy and paste the chagnes i need, hit Save All and walk away. So is there a way: a command, a script, something that does this?
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Nov 22, 2013
Is there a way or a script to save all open files in Adobe Illustrator?
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Feb 13, 2013
I'm on Windows 7, and need to be able to open .eps files with Illustrator CS3. Since installing CS6 yesterday I'm no longer able to associate EPS files with Illustrator CS3. When I right click an eps and go to "open with", only Illustrator CS6 is listed. When I "choose default program", only Illustrator CS6 is listed. If I "browse" and manually select the Illustrator CS3 executable, it still defaults to CS6. Using the same process with .ai files works fine, there is no issue. However these .eps files are not behaving like .ai files.
Also, attempting to set the default program through the "set associations" control panel doesn't work, after selecting the Illustator CS3 executable it still shows up as CS6.
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Feb 24, 2013
I've used Illustrator for several years and it did it until..CS6... and now it notifies me that it is an unknown format... in both the Finder and Bridge. In Bridge I've set FH11 filetype preferences to CS6 and in the Findera FH11 file was selected and in teh Information Panel, Illustrator 6 was chosen as well as 'Open with...Change All'
I have plenty of Freehand files that I convert on as needed and I don't want to install CS5 just for that purpose.
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Jan 4, 2014
I am running OS 10.6.8 on MacBook Pro (traveling). Use Suitcase Font Management. Saved 1.5 Mb file and closed it. When I go to File-->Open Recent, or File-->Open and select the file to reopen, it does not open. When I double-click on the file, it also does not open. If I quit Illustrator CC and relaunch it, I can then open that same file using any of the aforementioned methods. Is this something I can fix or is it a 10.6.8 glitch? I can live with it if I have to, but it is inconvenient. T
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Aug 29, 2012
I frequently use dwg files in Adobe Illustrator, so I set dwg files default program to Illustrator CS5.
We recently upgraded to CS6 and when I opened it, it didn’t update the default program. I tried using the “open with” menu. Illustrator CS6 doesn’t show as one of the options, so I browsed for it, selected it, clicked ok. The dialog box closed, but CS6 wasn’t added to the menu. I received the same results using “Associate a file type with a program” in the Control panel.
How to make Illustrator my default program for dwg files?
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Jul 23, 2012
Every since I installed CS6, whenever I try to open files in Illustrator (all files, not just the new downsaved from CS6 files), the program goes into "Not Responding" and I can't do anything until I crash out. It also will not let me create new files.
I've tried deleting my Adobe Illustrator CS4 Settings folder as I saw suggested in another discussion, but it did not work.
Since my CS6 trial is ending soon and I'm not sure about upgrading yet, I really need my CS4 to be functional.
I'm running WIndows Vista 64 bit. Never had any problems with Illustrator before this.
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Jun 18, 2013
You used to be able to open Freehand 8 files in Illustrator CS4 by changing their extension to .eps, but that trick appears to no longer work with CS6. Any trick with CS6 to get them to open?
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Mar 21, 2013
I have a user using Windows 7 Pro 64-bit having issues with Adobe Illustrator CS5.5. When the user attempts to open .ai files stored on her local machine, the files will not open if Illustrator is launched. It will show an hour glass briefly as it is about to open, and then nothing happens. If she closes Illustrator and tries to reopen the same file, it will launch Adobe Illustrator and the file will open. She can also open files through illustrator. It just wont open .ai files when illustrator is already launched. This is happening when she is running illustrator as an adminitrator, and as well as when she is not an adminitrator.
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Sep 5, 2013
After having updated to Illustrator CC I can no longer open illustrator files or rather, some files open and others do not. I get the following error:
How can I fix this error so that I can open Illustrator CC files in Fireworks CS6?
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Mar 3, 2014
Illustrator will not open my files. new or old.
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Nov 4, 2013
In Illustrator CC, I could open dwg or dxf files, but layers are merged(I tried all option when I saved in AutoCAD). In Illustrator CS6 I could open the files keeping layers. So I thought there is the way I can open the files in CC.
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Sep 17, 2013
I have a serious problem with Illustrator CC. The layers and colours palettes are empty when I open files. I have had to revert to version CS6 which works fine.
Mac Pro 1,1 2 x 3 GHz Dual Core Intel Xeon OS 10.7.5
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Mar 15, 2013
there has been some talk lately about the Illustrator window not being Maximized when opening Ai files via double-clicking...I don't think this happens on macs though, but if it does, hope this fixes it too.URL....
Please MAXIMIZE the window manually before running the script.
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May 16, 2013
I can't open Illustrator: get message "can't set the maximum number of files to open"
I'm using Creative Cloud on a Macbook Pro with Mountain Lion.
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Dec 21, 2012
I was initially getting an error message when attempting to open Illustrator 6 on my Mac (running 10.6.8). An unknown error has occurred (4294967253). Adobe Illustrator will now quit. I read a post where the user was to select shift+option+command right after booting up. When I did that, a dialog box popped up asking if I'd like to participate in submitting feedback to Adobe and asked for my profession, location, industry, etc. It then attempted to open a new file but gave the following error: The document 'Print.ai' contains elements that are managed by plug-ins that are not currently available. You can delete or expand these elements but you cannot manipulate them in other ways. The missing plug-ins are listed below. Stroke Offset Live Effect (StrokeOffset.aip). I can open an existing file, but no tools are available to edit with and I get additional errors regarding missing plug-ins. My Mac has also been running a bit slow lately as well...not sure if the two issues are connected, but I'm willing to try anything to meet an impending deadline. I have plenty of space remaining on my computer, so that can't be it.
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Jun 27, 2013
I haven't been able to figure out how to get more than ten file options FILE> OPEN RECENT FILES
I tried Preferences and searching the library.
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Feb 12, 2013
Windows 7 SP1, Illustrator CS6.The end users spends 7 hours of their 8 hours in Illustrator. As part of the job, they have to have over 40 different files open at the same time because they are working on several jobs at the same time as well as working forward. So the answer is not "they have to close some files". This, unfortunately, is not an option. We recently upgraded them to CS6. They said that version CS5 was fine and didn't crash like this. But Illustrator CS6 crashes on them, closes itself, and obviously they lose all unsaved changes (saving the changes isn't a choice either, because the files are shared and have to stay original).The only modification we've done to the program is to UNcheck "Append" in the preferences.This happens on all 3 computers for all 3 users, so I don't believe it to be end-user related. Any way to get Illustrator to stop crashing?Is there a specific limit on the number of files that can be open?
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Jan 30, 2014
I work with several files at a time and it can become annoying when you open several files and a minimized file keeps opening after each one. I don't want to have it open in the background, I just want it to stay minimized until I'm ready to work with it.
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