A plug-in update has ben issued to fix some problems with multiprocessor machines, especially with the magic wand or when rotating bitmap images. (also valid for users of processors with hypertrhreading).
View 1 RepliesI have Googled it. I have contacted Adobe and they say they no longer support CS5 - I have considered upgrading to CS6 but this version was already installed on my computer at work when I started the job and I can't find the box with the serial number in order to upgrade. I would love to just fix the plug in issue and keep using CS5.
View 3 Replies View RelatedWhen I open ps in creative cloud I get these messages:
1- Runtime error R6034
2- could not load multiprocessor support module.
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I say/click ok and then the program opens, but I want to resolve this from happening every time I open ps.
that is having really slow performance using AE CS6 or AECC and possibly AE CS5.5 I think i might of found out what the problem is.My System specs are below:
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Dell T7600 Dual XEON E5-2687W 3.1/3.8GHz w turbo / Dell M6700 i7 -3940XM 3.9GHz
64GB Ram / 32GB Ram
Nvidia Quadro K5000 / Nvidia Quadro K5000M
Windows 7 x64
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Here are the issues I was having
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- Really slow performance when scrubbing along the timeline.
- Adaptive Resoltion wasn't working at all super slow previewing
- Multiprocessor rendering not working, or taking forever to start up, and sometimes it would work but still not the way it should it was hit or miss
- Disk Caching not working
- many others that I can't think of at the moment
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SOLUTIONÂ for slow scrubbing of the timeline for Quad, Six and Eight core systems
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Here is what I figured out after hours and hours of testing and configuring. I even went back to AE CS5.5 to see if all these problems existed in that version. Although some did but not all
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From what I can tell it looks like certain plugins are not compatible to Quad, Six and Eight Core machines. The main plugin that has the problem is Keylight 1.2 that comes bundled now with CS6 and CC.
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If you turn off the plugin on your layers scrubbing the timeline speeds up and works like it should. If you want to use keylight then do the following:
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- under screenmatte, set the screen softness to 0
- shrink and grow to 0.
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If you use any number other than these settings it causes scrubbing and rendering of the timeline to go extremely slow.
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 SOLUTION for all the issues above for Quad, Six and Eight core systems
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After hours and hours of testing I have come to the conclusion that AE CS6 and CC don't work well with Quad, six and eight core systems in general and especially with the keylight plugin.
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FIX: Go into your Bios of your computer and set your multiple core to either 1, 2 cores, theis will give you 2 thread or 4 threads. This will fix all the issues as stated below. I haven't tested 4 cores yet but soon will.
But I know that 6 and 8 cores definitely does not work it causes all the major issues above.
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After setting my system to 1 or 2 cores, Ae is extremelly fast and responsive. Timeline scrubbing is super fast now even with keylight 1.2 and all it's settings. Adaptive resolution now works, Multiprocessing starts up
immediately and disk caching is working.
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Conclusion
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I am not able to set my system to use 8 or all cores in my bios, This causes so many performance issues in AE CS6 and CC and some in even CS 5.5. I need to use either 1 or 2 cores. As you might no this really sucks when I am limiting myself to only 4 threads when I could be using 32 threads. Pleas Adobe look into this issues with these systems that have 4, 6 or 8 core systems. This could possibley just be for Dual core systems too since that is what I have here.
i just noticed that there is no manual update file for ACR 7.2. most of our company computers are offline.
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how should we update them without a manual update file?
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[URL]..........
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adobes says the final ACR 7.2 update is available through the CS6 update.well that is of no use when you have offline computers. This update will be released as manual update file too?! any infos?
When transfering images from Lightroom to Photoshop HDR for instance. message says update Camera Raw. Update attempts all come back to 'update server is not in service' --
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I've been using this product for a few years and only a few months ago I re-installed it on Windows 7 and a few days ago I closed it and it stopped working right when it says "Scanning for Plug-Ins". I haven't changed anything with the product. While I had it installed on the D-drive (The C and D got mixed up) it hadn't had a problem until a few days after continually hearing that the C: drive was full (leading to mass deletions of unused programs and files). Just today I had fixed the problem of the drives and the program had the same problem. I've tried the multiprocessor plug-in, uninstalling and reinstalling it, There are only a few oddities I can say happened during the reinstallation, it was unable to activate.
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Operating System: Windows 7
Program: Photoshop CS version 8.0
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Error Message:
Description: A problem caused this program to stop interacting with Windows.
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Problem signature:
 Problem Event Name:   AppHangB1
 Application Name:   Photoshop.exe
 Application Version:   8.0.0.0
 Application Timestamp:   3f8fad4d
 Hang Signature:   472f
[code]...
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AND:
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