Photoshop :: Unable To Download CC Or Lightroom 5 From Within Creative Cloud Client
Nov 20, 2013
I was on the Adobe website, when I saw this Black Friday deal for Photoshop CC and Lightroom 5..Upon clicking Join now, I got to the following page : From this page, I then read both the FAQ and the terms.The FAQ said the following :
So in everything I read regarding this deal, there was nothing stating that I had to be a previous owner of CS3 or above.So I placed the order with my credit card for the monthly subscription.When I received my order email (in french), the product says the following :
Votre commande en détail : Programme de photographie Photoshop (Pour les clients CS3 et versions ultérieures)
In effect, this is suggesting that it’s for clients that already had CS3 and above.My plan on the creative cloud adobe website also suggests the same. The only time I was made aware of this need to already own CS3 or above was after I placed the order.
As a result, I am not able to download Photoshop CC or Lightroom 5 from within the Creative Cloud client.I think due to this mis-information on the Adobe website as shown above, I should still be entitled to this offer.I will contact Adobe sales support to see what they can do.
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Sep 9, 2013
Can I buy and download Photoshop without subscribing to Creative Cloud? I just want to by Photoshop and not have a monthly subscription to something.
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Jun 20, 2013
I'm using my desktop to try to Download Creative Cloud for the first time and I get the following:
Creative Cloud is a desktop app so you'll want to download it from your computer.
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Mar 30, 2013
I started the download from the Creative Cloud by clicking the Try link. The application manager downloaded and ran fine. The Photoshop download has been stuck at 99% for 20 minutes and counting. No error messages...yet. Running Mac OSx 10.8.
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Sep 9, 2012
I am missing all the default Plug-ins from Photoshop CS6 from the Creative Cloud. I have uninstalled it. Used the Adobe Cleaner Tool. Done this over and over 4x and the Plug-ins are still missing from the new installation. It is like the Cloud is only re-installing the previous bad version. I also check don't migrate and don't save preferences.
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Oct 16, 2013
Due to security reasons, I tried to enter my Photoshop CC through creative cloud and it prompt me to change my Password. Unfortunately since changed carriers from ATT to Comcast, my ATT email no longer exists therefore, when they sent the instructions to make the change I just couldn't retrieve it.
I always get the infamous phrase that another group responsible for the change will get in touch with in the next 24 to 48 hours. Well... it's been two weeks now.
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Nov 30, 2013
I read it might be the Creative Cloud app language - I use Hungarian but tried to change it to English, no improvement.
I also read it might be system requirements - here's what I have, should be O.K.:
OS: Windows 8.1 64-bit, fully patchedCPU: Intel Core 2 Quad Q9300RAM: 8 GBDisk: 120 GB free on system diskGPU: ATI Radeon HD 3600, DirectX 11
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Dec 20, 2013
no matter what i try, Creative Cloud pops up and has the list of apps but lightroom 5 is nowhere to be found. i just bought Photoshop CC, and Lightroom 5. I had the trail for photoshop cc, and i believe i have the full version of it now. but light room 5 isn't even listed as an app.
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Dec 2, 2013
I just signed up for the monthly membership to CC and downloaded LR and PS, both downloaded ok. PS is working but when I went to register the LR I get finished and it gives the error "assertion failed".
I have used LR 3 on this computer, but a few months ago it stopped working and I had my son uninstall it from this computer, so I am not sure if that has anything to do with it.
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Jun 5, 2012
Why can´t I publish pictures from Lightroom to Creative Cloud with LR Publish Services?The only reason I bought a Creative Cloud membership was because I assumed it would work seamlessly with Lightroom publish Services..
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Dec 9, 2013
Not seeing a download option in my CC Apps manager to download LR 5...
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Dec 30, 2013
i recently purchased creative cloud and found out that my camera is not supported in tethered shooting ... how do i add my camera model so i can shoot tethered
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Nov 5, 2013
LIGHTROOM 3.3 REINSTALLATION PROBLEM. I had an operating system problem with my pc. A friend took an image of my disc. I have the computer running again now but I dont have any of my Loghtroom edits. I was advised to get a .lrc (or something) file but that only had a copy of the very first backup that I did. I didn't backup using the Lightroom backup that pops up when closing te program. How can I retrieve all my edits, it amounts to many, many hundreds of hours work?
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Jan 11, 2014
Shouldn't I be able to save my Lightroom Library to my Creative Cloud Files account? I understood this is done from the Sync button in the Lightroom Library.
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Jun 13, 2013
Putting a Lightroom catalog in the Creative Cloud folder to use for multiple computers? It seems like it should work well for photographers who are on the road a lot and would like to avoid merging catalogs after each trip.
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Jun 26, 2013
Is it still possible to get CS6 without Creative Cloud? I have CS4 and was going to upgrade to CS6, but then it changed to a subscription basis. As a nonprofessional, passionate hobbyist who gets no income from his photography I can't afford to pay the monthly costs of CS6 Creative Cloud. Or will I have to switch a competing photo program, which admittedly won't be as good?
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Jul 21, 2013
I have purchased Adobe Photoshop CS6, singe app. I have the Creative Cloud Installer on my desktop, but I can't figure out how to start using CS6
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Jun 18, 2013
When I try to download Creative Cloud it just says the download failed, even though I have a valid Adobe-ID. I have a MacBook Air.
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May 2, 2013
Where do I find the creative cloud connection APP that puts the folder on my desktop that sync's up to the cloud?
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Aug 4, 2013
Would this processor be sufficient?
3rd generation Intel® Core™ i7-3610QM Processor 2.3GHz 6MB L3 Cache 16GB DDR3 System Memory (2 Dimm)
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Nov 22, 2013
I'm already subscribed to CC for CS6, but can't get Extended to use the 3D aspect.
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Aug 29, 2013
it sais creative cloud desktop is currently running
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Sep 7, 2013
I attended Photoshop World 2013 in Las Vegas. All attendees were given a free year of the Creative Cloud. I installed it on my laptop and am trying to install it on my desktop computer. I was told that I could have it on two computers.
The first time I tried to download it I got a message that stated that an administrator would have to do something. What do I do?
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Jul 12, 2013
I'm trying to install Photoshop on to my imac 2.8 GHz Intel Core 2 Duo running Mountain Lion (10.8.4) from Creative Cloud but get a message 'You are running an operating system that Photoshop no longer supports. Refer to the system requirements below for a full list of supported platforms.'
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Sep 30, 2013
When I try to use any software I am getting message that I am not logged ino my CC cloud account. When I try I keep on getting the message that there is a server error and I should try again later.
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Feb 13, 2013
Can I use my Photoshop plugins, such as Portraiture or Retouch Me, in Creative Cloud?
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Apr 10, 2013
I can't get the 3D tab to appear in the Panel - how do I do this?
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Jul 5, 2013
I'm tying to see if the 3D features in Photoshop Creative Cloud do what I want to do but they are not enabled. Below is my computer specs. It has 2GB on the GPU so it should work.
Adobe Photoshop Version: 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00) x64
Operating System: Mac OS 10.8.4
System architecture: Intel CPU Family:6, Model:58, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 3400 MHz
[code]....
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Apr 27, 2013
Why does Adobe update the Creative Cloud and not to software I purchased to the same level?
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Jun 21, 2013
Notice on Adobe site indicates that update 13.0.5 is available for Photoshop cs6 Extended--non Cloud version. However when in the program itself using the update didn't show any updates for Photoshop CS6 only Illustrator cs6. And this update on the Adobe download site only appears to be available for the mac and not the pc.
So where is this update and what is the Adobe play to keep CS6 Suite of non-cloud products up-to-date.
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May 8, 2013
I have been a PS user since 2006 and while I'm not a professional artist I am a very keen photographer. Additionally, I can still pull out and the first year trial is relatively affordable for a CS6 user.
My question is this:
Once I signed up I reloaded CS6 from the CC product options. I then checked for updates and it reloaded some updates. So how do I know I have the CC version? The System Info states that I have Adobe Photoshop Version: 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00) x64.
The reason I ask is that I saw an interesting blog item on syncing settings with the CC Cloud. When I checked my CS6 menu, I did not have the Sync option. I am thinking that this may not be the correct way to update my in-place installed version of CS6 to the more current version of CC CS6.
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