Photoshop :: CS5.5 Crash Resulted In Corrupted Files (Could Not Complete Request - File Is Empty)?
Mar 23, 2012
Odd, and infuriating, problem. PS CS 5.5, Mac OSX 7.3 'Lion'.I was working on three small, not-complex PSD files. Each had been opened, saved, closed, reopened successfully several times.
When loading some .AI artwork to rasterize, Photoshop CS 5.5 got hung up on the open-file dialog box. I got the spinning beachball. Not only did PS stop responding to any input, but the entire Finder did - and eventually even the mouse cursor wouldn't move. I had to force a shutdown and reboot of the Mac.
When I got my system back up and running, I could no longer load those three files. Every time I try to load them, I get this error:'Could not complete your request because the file is empty.'
Acorn, Pixelmator, and Preview also fail to load the files. Preview tells me they're corrupted. Acorn and Pixelmator report unknown errors.Only one of those three fiels was actually open when Photoshop froze. Yet all three files have been affected.Their filesize on disk is non-zero - 70, 105, and 70 KB (small files, I know - 300 x 250 pixels, and again, not complex).
Duplicating the files doesn't work. Copying them to another volume doesn't work. They appear to be completely, permanently destoryed. Their thumbnails render in Finder, but the files refuse to open.Again, the files arenot huge, but they represent half a day's work.
I have a folder filled with 900 PSDs. I want to print them all at once, in order preferably, without having to open up each PDF one at a time and selecting print.
I tried creating a batch action by recording print. However, once it opens too many tabs (around 280 or so within photoshop) the program creates an error stating "could not complete your request because too many files were selected for opening at once"
I have a single user who's PS (CS6) that seems to always (or atleast, a great majority of the time) corrupt large .psd documents. It doesn't seem to matter if she is working with previously created files, or starting from scratch. If she saves a file that is larger than about 900MB, it corrupts and nobody can open it anymore. I've tried removing the entire CS6 design suite, and reinstalling it, but the issue persisted. I have about 10 users on identical systems that have never had issues, and she never had issues until about two weeks ago. As far as I know, nothing major changed on the system when this started happening. how I can stop the file corruption?
I ran the update function on Friday, and I think the download might have gotten corrupted. Today, Monday, when I try to start the program I get only a little window with this notice:
Could not complete your request the internal file signature is incorrect.
The dubious grammar doesn't bother me so much as the fact that the Creative Cloud window tells me that I'm up to date. I don't know how to get a new download to replace the bad one I probably have.Oddly, the 32 bit version of CC works fine. 5.1 still works, too.
I tried to launch Photoshop cc, but this time instead of lauching, it stated this "could not complete your request the internal file signature is incorrect". I have used this program many times and now it has stopped working.
I had spent my artwork for many days with so many effort and time, and it has been corrupted after a computer crash (not PSD crash). I am using Windows 7.
-What happened after: 1 black layer (around 59 MB) -What happened before: Had multiple saves, 15+ layers (so why it is not back to the latest save?)
I tried: Previews in PSD, Bridge, using recovery programs (none worked), hex editor, searched for temp./restore previous version files (none) how to recover this file.
I have just got back from the Elbow gig and pulled the images off the card. They load up in Bridge but don't have actual picture thumbnails. They are named correctly, ie: IMG_3483.CR2 but they won't open!? Error message says 'Could not complete your request because Photoshop does not recognise this type of file'
I could see them on the back of the camera.
mac users... i did a software update the other day and I noticed that there was an update for ACR. Could it have been something to do with that? And why can't I find ACR in my Applications?
I was sent a .psd-file (actually 3) which were created in Photoshop CS3 but I can not open any of them, because PS tell me "Could not complete your request because it is not a valid Photoshop document."
Also, I was sent a lot of .psd-files during the last years and I have most of them in my email-account. Unfortunately, I can't even open any of them either!! And these were .psd-files PRE CS3 and worked just fine in CS2 ...
I tried everything: - Drag & Drop from Windows Explorer into Photoshop - "Open as" >> Nothing seems to work...
I use Photoshop CS4 now and I have a problem when I want to import (by dragging'n dropping, importing, open - I tried every way)a .png or i.e. also an .jpg:
when I worked a short time with PS (i.e. 10 minutes) and want to open a .png then, there comes the popup-window with: "Could not complete your request because the file-format module cannot parse the file"
The funny thing is: my file is NOT broken!! Because if I then shutdown PS and open it again, there is no longer a problem to open the .png-file.... after a while of course it comes back...
A customer of mine has a problem when he tries to open a pdf document in photoshop. This document is only 50MB large, but Photoshop displays the message "could not complete your request, not enough memory (ram)" when he tries to open this.
It is a windows 7 x64 system with 6GB of RAM. When the file is being opened, in process explorer you can see that photoshop is using more and more RAM untill it reaches the point of just above 2GB. Then photoshop displays this message.The system still has 30% free RAM memory left, but adobe won't use this memory.
I am trying to open a video to edit in CS6 and I get this error: Could not complete your request because DynamicLink is not available..I read on one of these forums that I should uninstall and reinstall the program.
I tried to uninstall the program and it told me to use the Adobe Application Manager.Adobe Application Manager failed and it told me to download the Adobe Support Advisor.
Adobe Support Advisor told me that there was an issue:" cpsid_82829s1: "A restart is pending," bootstrapper error has occurred. " Token Number: 40-87772-063201122012...I followed the instructions it gave me to correct this issue:
If you receive the error "Installer has detected that a machine restart is pending. It is recommended that you quit the installer, restart try again," do the following: #Restart the computer and try the installation again.
I'm using Windows XP and PhotoShop 8.0. I've been working on a drawing all day, and I've opened it up numerous times over the last few days. I've edited it in Paint Shop Pro as well, and haven't had any trouble with it until now. Out of nowhere I got that 'file not compatible' error and I have no idea what to do. I've tried opening it in GIMP (won't open), PSP (won't open), and ImageReady.. which opens it, but all the layers except the bottom one are blank, and the bottom one's colors are wrong and it only seems to show the top half of the image.
Is there any other way I could open and save this picture? I don't have any more programs that might be able to open it, but if someone else could or something, I'd greatly appreciate it. Thank you.
I started to get the message "Could not complete your request because of a program error" a little while back, but it would go away after restarting photoshop, so I wasn't too worried about it. But now I've encountered this one file that won't let me do anything to it. As soon as I open it it pops up with the error message. No amount of clicking makes it go away, and I have to force quit photoshop. Always the same thing. I haven't found anything that works (I tried the file info>copyright idea and deleting Photoshop's preferences, even getting rid of extra fonts, and clearing the library>cache.)
More info: It's a psd file. There are only 2 layers on the files, one is a vector smart image.
I opened the file and was able to edit it fine on a friend's computer, no error messages whatsoever - so it's not a corrupt file. (But that doesn't solve my computer's dilemma.)
I am having trouble with completing value scale gradations. I do not have a problem using the Gradient Too. My problem begins when I attempt to pick up the color with the Eye Dropper Tool and then apply it using the Bucket Tool. The H slidder remains at the correct number. The S and B sliders do not move so gradation does not occur. I keep getting a "Could not complete your request because of a program error."
I am trying to open a video to edit in CS6 and I get this error: Could not complete your request because DynamicLink is not available
I read on one of these formus that I should uninstall and reinstall the program.
I tried to uninstall the program and it told me to use the Adobe Application Manager.
Adobe Application Manager failed and it told me to download the Adobe Support Advisor.
Adobe Support Advisor told me that there was an issue:" cpsid_82829s1: "A restart is pending," bootstrapper error has occurred. "Token Number: 40-87772-063201122012
I followed the instructions it gave me to correct this issue:
If you receive the error "Installer has detected that a machine restart is pending. It is recommended that you quit the installer, restart try again," do the following:
#Restart the computer and try the installation again.
I am on PS CS6 version 13.0.06 x64. Running on Mac OS X version 10.9. Installed the new Maverick on November 10 and not sure if that has anything to do with this.
In PS I get the error above when I go to File/Open and look for a photo file to pull. Before I even get a chance to chose a file the error pops up and does not let me go any further.
Also if I am in LR5 and send a photo to PS through Photo/Edit in/Edit in Photoshop CS6 it will open it. However, when I go to save as JPEG the folders just disappear and brings back the photo and does not allow me save.
Error Message: Could not complete your request because of a program error.My CS6 photoshop was working before I upgraded my operating system to OS 10.8.5. I uninstalled photoshop and reinstalled it. Still doesn't work. I can't do anything in Photoshop, it comes up with that error every time I try to open a file.
Since upgrading to PS CS6 I too frequently get the following message when yrying to open a document: "Could not complete you request because it is not a valid Photoshop document". This never happened in CS5 and this is the 3rd or 4th time in CS6. The documents are quite simple. Only a few layers - just slightly adjusted photo graphs.
Although I have been using it, today I tried to open Photoshop CS4 and received the message: "Could not complete your request because of a program error." I've tried restarting (imac late 2012, Mountain Lion 10.8.2), reloading the program but still get the same message.
We have Photoshop CS2 running on Windows XP SP2 machine with 3 GB memory. Whenever we try to open illustrator CS3 file in Photoshop get following error message:
"Could not complete your request because there is not enough memory(RAM)".
We used to be able to do this without any problems untill I upgraded the memory from 2 GB to 3 GB. Dell technician came and changed the memory chips on the PC still get the same message. I went into performance monitor and not much memory is in use when this error comes up. Tried opening just one application at a time too. Is there any patch that I need to install on the PC.
I get this message whenever I try to open a PS7.0 file. Strangely enough, this file I opened once with CS and it worked fine, I made some changes and saved it (shoulda saved copy) and now when I open it, you see the loading bar go right to the end, then an error message comes up:
"Cannot complete request due to program error."
The PSD opens fine in ImageReady. But I really need it in photoshop!
I have tried alot of things to make it work, opening in IR then trying to switch to PS. Loading up PS7, saving it again,
I have a particular set of images that I am editing and then trying to save as RGB JPEGs. I keep getting the message 'could not complete your request because of program error'. I am working on Photoshop CS2 on Windows XP Professional. The files will save as TIFFs and PSD files but not JPEGs. Photoshop will save everything else but not these particular images.
I'm running into a bit of a problem with having a shape extruded in 3D.
If I draw a rectangle shape set to path over an image and then choose "source - work path" and "3D extrusion" I will get a 3D rectangle with the image on the front side.
If I draw a 3 sided polygon (triangle) set to path over an image and then choose "source - work path" and "3D extrusion" I will get a error telling me that the path is too complex.
I'm doing the exact same thing. Now, if I have 4 sides plus, on the polygon it will extrude just fine.
Something seems to be happening with 3 sided polygons. This holds true with the pen tool as well. Three points will give you the error, 4 and above seem not to.
